Richard Selover
Colusa,CA
Summary
Dynamic General Manager at Selovers Inc. with over 25 years of experience in the collision industry, including roles as a technician, estimator, insurance adjuster, damage and claims analyst, and front-office executive. Recognized as a leader exemplifying professionalism and integrity while consistently delivering superior customer service and fostering strong relationships with insurance providers. Expertise in insurance claim handling, damage assessment, and total loss evaluations ensures accurate and cost-effective repair solutions in alignment with OEM guidelines. Proficient in all major estimating software, employing a meticulous approach to accuracy and organization to enhance operational efficiency while minimizing errors and achieving timely, high-quality results.
Overview
29
29
years of professional experience
1
1
Certification
Work History
General Manager of Operations
Selovers Inc
07.2012 - 12.2025
- As 1 of 3 third generation partners I was in charge of day to day operations at our main collision center with 10-15 employees reporting to me.
- Handled payroll logs for all employees and complete P&L for 200k a month in revenue
- Created and fostered great working relationships with insurance carriers both in a non contractual as well as direct repair settings.
- Ensured that we maintained a high level of quality and customer satisfaction
- Trained and evaluated Estimators and office staff in order to guarantee compliance with proper repair guidelines meeting or exceeding industry standards.
- Trained new employees on proper use of tools and equipment for automotive repair work also arranged off site and on site training with Industry professionals (Icar ASE Vehicle Manufacturers, Coating company's etc)
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Established performance based incentives and evaluated key performance indicators (KPI) related to profitability, efficiency and revenue.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Monitored maintenance of paint booths, frame-straightening materials and fixed assets to enhance longevity and long-term value.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained all personnel
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Managed automotive systems (CCC, Mitchell,ADP ) and associated software to maintain accuracy and completeness of repair orders.
- Stocked shop with equipment, parts and other resources to promote timely service.
Field Adjuster
Nationwide Insurance
08.2009 - 06.2012
- Analyzed policy provisions to determine coverage applicable to individual cases.
- Analyzed policy provisions to determine coverage applicable to individual cases.
- Maintained detailed records of claim activity.
- Investigated and verified facts of insurance claims to determine liability, coverage, damages, and extent of loss.
- Evaluated damage estimates to ensure accuracy and completeness.
- Set up rental vehicle depending on policy limits
- Ensured adherence to state laws and regulations governing adjusting practices.
- Verified and analyzed data used in settling claims to validate claims and settlements according to company practices and procedures.
- Perform vehicle valuations on total loss vehicles or vehicles at the threshold obtain salvage bids and calculate cost to repair vs cost to total.
- Keep an open line of communication with vehicle owner throughout the repair process.
- Conducted field investigations including interviewing witnesses and claimants.
- Advised insured on settlement options as well as the rights and responsibilities associated with filing a claim.
- Reviewed medical reports, bills, and other documents pertinent to the claim process.
- Established strong relationships with clients, attorneys, adjusters, vendors.
- Addressed any supplemental damage that was found once repairs had been started.
- Note any issues that the customer or shop had along the way.
Auto Body Tech/Automotive Painter
Selovers Inc
11.1996 - 07.2009
- Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
- Replaced and repaired vehicle parts according to work order instructions.
- Inspected new parts and areas of repair to verify correctness and quality.
- Applied finishing techniques to enhance quality and appearance of repairs.
- Followed standard operating procedures to achieve consistent quality of work.
- Tested and adjusted newly repaired vehicles to verify proper function.
- Inspected vehicles to identify and document repair needs.
- Utilized collision repair hammers, welders and grinders to address bodywork needs.
- Prepared cost estimates for vehicle repairs and provided detailed documentation for customer review.
- Reassembled and replaced parts to complete body repairs.
- Performed structural and non-structural repairs on variety of vehicle models.
- Removed surface imperfections, applied special undercoats, and sealed seams to ready surfaces for paint application.
- Used surface preparation and painting techniques to paint surfaces of cars, trucks and fleet vans.
- Mixed and thinned paints and other coatings to specified colors and consistency using viscometers and mixing equipment.
- Inspected completed work for adherence to very strict guidelines and highest quality standards.
Education
Bachelors - Business Management
California State University Chico
Chico, CA05.2003
Associates Degree - Business
BUTTE COLLEGE
Oroville06.2001
Skills
- Collision Estimating
- Damage assessment
- Automotive Refinishing
- Auto body repairs
- Automotive structural Repairs
- Heavy Truck repair
- RV Repair
- Truck and RV damage assessment
- Fiberglass Repair
- Aluminum repair
- Motorcycle damage assessment
- Adjustrite
- Guidewire Claim Center
- Auto, AG & Commercial claims
- CCC Estimating
- Mitchell Estimating
- Profit Net Management systems
- Microsoft Office
- Total Loss Evaluation
- Customer Service
- Employee Retention
- Operations management
- Data-driven decision making
- Liability Assessment
- Claims Handling Procedures
- Facilities management
- Recruitment and retention
- Cost savings and reduction
- Business analysis
- Strategic planning
- Risk management
- Compliance management
- Marketing
- Process improvement
- QuickBooks
- Performance evaluations
- Microsoft office suite expert
- P&L management
Certification
- Akzo Nobel Refinishing
- Axalta Automotive Refinishing
- Icar Certifications
- Toyota Hybrid Certified
- Ford Aluminum Repair & Replacement
- 3M Certified
- Hunter Alignment
- Chief Frame Measuring Systems
- Steering and Suspension
- AMI 21st Century Estimatics
Personal Information
Title: Chief Operations Officer
Timeline
General Manager of Operations
Selovers Inc
07.2012 - 12.2025
Field Adjuster
Nationwide Insurance
08.2009 - 06.2012
Auto Body Tech/Automotive Painter
Selovers Inc
11.1996 - 07.2009
Associates Degree - Business
BUTTE COLLEGE
Bachelors - Business Management
California State University Chico