Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Richard Sanchez

Bakersfield

Summary

Proven assistant manager with a strong track record of leading high-performing teams, driving operational excellence, and fostering a positive, results oriented work environment. Skilled in coaching and developing employees to reach their full potential while aligning team performance with company objectives. Adept at making strategic decisions, resolving conflicts with professionalism, and implementing process improvements that enhance productivity, customer satisfaction, and profitability.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Flight Adventure Park
10.2024 - Current
  • Oversaw company operations, contributing to EBITDA growth through strategic planning and process optimization
  • Streamlined operational processes, reducing inefficiencies and improving customer satisfaction
  • Assisted in inventory control, budget management, and cost reduction initiatives helping save labor
  • Resolved escalated customer issues, enhancing retention and brand reputation
  • Led and motivated a team of employees, fostering accountability, collaboration, and consistent performance

Shift Manager

Flight Adventure Park
01.2023 - 10.2024
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted customers in selecting merchandise best suited to needs.

Supervisor

Flight Adventure Park
11.2022 - 01.2023
  • Developed strong cooperative relationships with coworkers and managers.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.

Crew Member

Flight Adventure Park
11.2021 - 11.2022
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.

Team Member

Kids Empire
11.2021 - 02.2022
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.

Team Member

Journeys Shoe Store
01.2021 - 04.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Education

Economics

Bakersfield College
Bakersfield, CA

High School Diploma -

Highland Highschool
Bakersfield, CA
05.2023

Skills

  • Leadership & Team Development
  • Communication & interpersonal skills
  • Conflict Resolution & Problem solving
  • Budgeting & Cost Control

Accomplishments

  • Best Hospitality of the Year 2022
  • Team member of the year 2023

Timeline

Assistant Manager

Flight Adventure Park
10.2024 - Current

Shift Manager

Flight Adventure Park
01.2023 - 10.2024

Supervisor

Flight Adventure Park
11.2022 - 01.2023

Crew Member

Flight Adventure Park
11.2021 - 11.2022

Team Member

Kids Empire
11.2021 - 02.2022

Team Member

Journeys Shoe Store
01.2021 - 04.2021

Economics

Bakersfield College

High School Diploma -

Highland Highschool

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Richard Sanchez