Richard Robinson
Palm Desert
Summary
Retired 911 Emergency Dispatcher with 30 years of experience. Reliable and detail oriented, Skilled in multitasking with precision, and adaptability in fast-paced environments. Excels in teamwork and maintaining calm under pressure while ensuring operational efficiency. I am a committed professional with a solid history of dependability.
Overview
30
30
years of professional experience
Work History
911 Emergency Dispatcher
Palm Springs Police Department
Palm Springs, CA
04.1996 - 08.2026
- Coordinated response efforts with law enforcement, fire, and medical personnel during critical incidents.
- Provided vital information to first responders regarding incident details and location specifics.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Operated multi-line phone systems to receive and prioritize emergency calls.
- Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained accurate records of calls, dispatches, and outcomes in real-time database systems.
- Handled public inquiries with professionalism to maintain high customer service standards.
- Trained other 911 dispatchers throughout a 25-year career of a 30-year career.
- Served as a mentor for newly hired dispatchers, offering guidance and support throughout their training process to ensure seamless integration into the team.
- Continuously updated knowledge of changing policies, procedures, and technologies within the 911 Emergency Dispatcher field through ongoing professional development opportunities.
Education
High School Diploma -
Palm Springs High School
Palm Springs, CASkills
- Computer skills
- Problem-solving
- Critical thinking
- Multitasking Abilities
- Prioritization
- Attention to detail
- Multitasking
- Teamwork and collaboration
- Reliability
- Patience and tolerance
Timeline
911 Emergency Dispatcher
Palm Springs Police Department
04.1996 - 08.2026
High School Diploma -
Palm Springs High School