Richard Ribeiro Dos Santos
Niagara Falls,ON
Summary
problem solving and project management. Expert in Excel, Word and PowerPoint ready to apply experience and abilities to take on new professional challenges with an established company. Motivated and results-driven Operations Analyst with proven track record in data analytics and process optimization. Identify business needs and develop valuable solutions to drive accuracy and process efficiency. Drive business effectiveness through recommendations based on data findings. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Operations Analyst
BTG Pactual - Insurance & Reinsurer
São Paulo, Brazil
03.2021 - 03.2024
- Analyzed and documented existing business processes to identify inefficiencies and recommend process improvements.
- Created test cases and scenarios for documentation and root cause analysis of bugs.
- Performed quantitative and qualitative evaluations to measure effectiveness of field programs and operations.
- Coordinated and conducted special analytical studies and projects to improve programmatic operations.
- Directed daily operations of departments, coordinating interdepartmental project activities.
- Developed innovative financial controls system to optimize accounting processes.
- Drove revenue and customer retention by visiting corporate and franchise centers serving clients to educate staff on company policies and customer styling applications.
- Worked directly with subject matter experts to elicit business needs and document business requirements.
Analyst
Ferrer Leon - Insurance
São Paulo, São Paulo - Brazil
11.2019 - 03.2021
- Developed financial models to analyze data and identify potential risks.
- Identified opportunities for process improvements across the organization.
- Maintained accurate records of all insurance transactions using computer software systems.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Advised customers on the best ways to minimize risks associated with their assets.
- Generated reports detailing sales activities, client interactions, and progress towards goals.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
Analyst
Maxx Serviços - Insurance
São Paulo, São Paulo - Brazil
06.2019 - 11.2019
- Performed cost-benefit analysis to evaluate project feasibility.
- Conducted market research to identify trends and customer needs.
- Designed test plans to ensure quality assurance standards were met.
- Implemented strategies for automating manual processes within the organization.
- Advised senior leaders on ways that analytics could improve decision making processes.
Regulatory Analyst
EDR - Serviços Tecnicos - Claims settlement
São Paulo, São Paulo - Brazil
03.2017 - 01.2018
- Coordinated emergency repair, cleaning companies and contractors to optimize customer claim handling.
- Discussed current cases and issues in claim committee meetings.
- Investigated properties, classified damages and created estimates outlining repair costs.
- Gathered and documented evidence to support court proceedings.
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
- Analyzed information gathered by investigations and reported findings and recommendations.
Analyst
Montecini Serviços - Insurance
São Paulo, São Paulo - Brazil
03.2016 - 03.2017
- Audited company's legal documents to verify compliant policies and procedures.
- Analyzed company's expenditures and developed financial models.
- Analyzed key performance indicators to identify effective strategies.
- Monitored operations and reviewed records and metrics to understand company performance.
Analyst
TR Gerenciamento - Insurance Transport
São Paulo, São Paulo - Brazil
08072014 - 07202015
- Assessed customer risk levels and recommended appropriate coverage options.
- Conducted research to identify competitive rates and benefits offered by other providers.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
Education
E E Ruth Cabral Troncarelli
Brazil - São Paulo12-2013
Skills
- Process updates - With the experience I've gained over the years working for some multinational companies, I can quickly identify a problem and improve the process, thus streamlining operations
- Workflow Optimization - Given the knowledge of programs such as excel, Miro and power-query, it is possible to optimize on a large scale by combining work efficiency with technology
Languages
Portuguese
Native/ Bilingual
English
Limited
Affiliations
- In this new phase of my life, I'm dedicating myself to learning English so that I can communicate in the best possible way, and in my spare time I'm practicing walking and I'm trying to get back to the gym to keep my body and mind up to date, as I intend to continue living a life of habit.
Timeline
Operations Analyst
BTG Pactual - Insurance & Reinsurer
03.2021 - 03.2024
Analyst
Ferrer Leon - Insurance
11.2019 - 03.2021
Analyst
Maxx Serviços - Insurance
06.2019 - 11.2019
Regulatory Analyst
EDR - Serviços Tecnicos - Claims settlement
03.2017 - 01.2018
Analyst
Montecini Serviços - Insurance
03.2016 - 03.2017
Analyst
TR Gerenciamento - Insurance Transport
08072014 - 07202015
E E Ruth Cabral Troncarelli
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