Summary
Overview
Work History
Education
Skills
Timeline
Generic

Richard Reyes

Toronto,ON

Summary

Experienced in the hospitality industry with a strong passion for delivering exceptional service and creating memorable experiences. Proven ability to lead and motivate teams to achieve outstanding results. Dedicated to upholding the highest standards of quality and customer satisfaction. Excited to contribute my skills and experience to a prestigious establishment and ensure the provision of exceptional food an beverage service.

Overview

28
28
years of professional experience

Work History

Supervisor

Piano Piano Restaurant
01.2025 - Current
  • Oversee daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improve customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Mentor junior staff members in their career development, sharing knowledge from years of experience in the field.

Server

Barberians Restaurant
05.2019 - 05.2024
  • Responsible for providing top quality service to clientele in a high end fast paced restaurant.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Built rapport with guests to enhance their dining experience and encourage return visits.

Sever

Patria Restaurant
06.2018 - 05.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Manager

Momofuku Daisho/Shoto
01.2015 - 05.2018
  • Responsible for the over seeing the overall operation of two different entities within the Momofuku building complex.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Mananger

Patois Restaurant
01.2014 - 01.2015
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Established team priorities, maintained schedules and monitored performance.

Owner/Operator

The Grove Reestaurant
10.2011 - 10.2014
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Trained and motivated employees to perform daily business functions.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.

Server

One Restaurant Hazleton Hotel
08.2007 - 10.2011
  • Responsible for providing top quality service to clientele in a high end fast paced restaurant.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Improved dining experience by providing prompt, attentive service to guests.

Server/Manager Assistant

Senses Restaurant
03.2005 - 08.2007
  • Responsible for providing top quality service to clientele in a high end restaurant.
  • Worked closely alongside manager to assist with daily operation of the restaurant.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.

Server

Far Niente Restaurant
09.2000 - 03.2005
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Server/Manager Assistant

Richlee's Restaurant
09.1997 - 08.2000
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Liaised between servers and upper management to address issues and manage challenges.
  • Provided top quality service in a high end restaurant.
  • Cultivated guest satisfaction and loyalty through consistent commitment to quality service.

Education

Some College (No Degree) - Law Enforcement

Seneca College
Toronto, ON

High School Diploma -

James Cardinal McGuigan
Toronto, ON
06.1993

Skills

  • Excellent Communication - Strong interpersonal skills demonstrated through effective communication with guests and colleagues resulting in positive feedback and high customer satisfaction
  • Leadership and Teamwork - Proven ability to lead a team, collaborating effectively with colleagues to achieve exceptional standards and improve guest experience
  • Attention to Detail - Meticulous in ensuring exceptional quality in food and beverage service, maintaining high standards and ensuring customer expectations are exceeded

Timeline

Supervisor

Piano Piano Restaurant
01.2025 - Current

Server

Barberians Restaurant
05.2019 - 05.2024

Sever

Patria Restaurant
06.2018 - 05.2019

Manager

Momofuku Daisho/Shoto
01.2015 - 05.2018

Mananger

Patois Restaurant
01.2014 - 01.2015

Owner/Operator

The Grove Reestaurant
10.2011 - 10.2014

Server

One Restaurant Hazleton Hotel
08.2007 - 10.2011

Server/Manager Assistant

Senses Restaurant
03.2005 - 08.2007

Server

Far Niente Restaurant
09.2000 - 03.2005

Server/Manager Assistant

Richlee's Restaurant
09.1997 - 08.2000

Some College (No Degree) - Law Enforcement

Seneca College

High School Diploma -

James Cardinal McGuigan

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