Richard Prieur
HAMILTON,ON
Summary
Warehouse manager with extensive experience at Groupe Touchette Inc., specializing in continuous improvement and staff training. Proficient in warehouse management systems and inventory optimization, driving efficiency and enhancing team performance. Achieved significant increases in tire capacity while promoting a culture of safety and collaboration.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Warehouse Operations Manager
MORGAN WILLIAMS INTERNATIONAL
10.2025 - 02.2026
- Managed daily warehouse operations to ensure timely and efficient processing.
- Managed and mentored warehouse staff, including training and scheduling of temporary staff to enhance team performance
- Monitor KPIs and operational metrics to ensure productivity, accuracy and customer satisfaction
- Coordinate with procurement, logistics, and customer service teams to ensure seamless supply chain operations
- Develop and implement operational policies and procedures to improve efficiency and reduce costs
- Ensure compliance with OSHA regulations and company safety standards
- Maintain accurate inventory records and conduct regular audits
- Utilized warehouse management systems (WMS) and software tools to track operations and optimize workflow efficiency
- Lead continuous improvement initiatives and drive lean practices
- Manage facility experience budget (Warehouse Supplies)
- Oversee inventory cycle counts and annual inventory procedures
- Managed the day-to-day operations of a warehouse facility, including shipping, receiving and inventory control.
- Coordinated shipping and receiving activities for smooth logistics flow.
- Trained and supervised staff on safety protocols and equipment usage.
- Implemented process improvements to enhance operational efficiency and productivity.
- Executed special projects focused on inventory control and reorganizing storage areas.
- Maintained equipment to minimize downtime and support warehouse operations.
- Manage secondary building as a 3PL, oversee all processes from shipping, receiving and Inventory accuracy
- Ensured compliance with safety regulations and established company policies concerning employee conduct.
- Established and maintained good relations with customers, vendors, and transport companies.
- Facilitated team meetings to communicate goals, updates, and solicit feedback for continuous improvement.
- Managed the disposal of surplus, damaged, or obsolete inventory in accordance with company policies.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
Business Process Improvement Specialist (Continuous Improvement Specialist)
GROUPE TOUCHETTE INC
Burlington, Ontario
07.2021 - 09.2025
- Assume a leadership role in the documentation, design, evaluation, and improvement of business processes by acting as a partner with operational teams in the adoption of prescribed practices.
- Led process improvement initiatives to enhance operational efficiency.
- Developed business process improvement strategies and plans to increase efficiency and reduce costs.
- Analyzed business processes to identify areas for improvement and efficiency.
- Collaborated with cross-functional teams to streamline operations and workflows.
- Facilitated workshops to gather feedback from stakeholders on process enhancements.
- Trained staff on new processes and tools to ensure effective adoption.
- Created reports detailing the results of process improvement initiatives.
- Collaborated with teams on product development and implementations.
- Facilitated cross-functional meetings to drive consensus on process changes and enhance collaboration among teams.
- Maintained close communication with senior management regarding progress towards objectives related to process improvement efforts.
- Assisted with development of training materials and provided guidance on best practices during implementation of new processes.
- Promoted a culture of continuous improvement among staff and stakeholders.
- Implemented standardized procedures to ensure consistency and quality in operations.
- Developed partnerships with director, ROMs and warehouse managers to influence operational teams in adopting and utilizing best practices.
- Assume an expert role in the analysis and resolution of problems using Lean tools and proposing effective solutions adapted to the context, while ensuring that processes evolve in a compatible and effective manner.
- Monitor the performance of business processes, in particular by identifying the need to create dashboards using business intelligence tools.
- Coordinated with stakeholders to identify opportunities for process optimization.
- Actively participate in the implementation of the SAP solution in the supply chain team by contributing to testing, training, and implementation activities.
- Travelled across Canada numerous times to lead and support in setting up warehouses from layouts, training employees in SAP and Inventory Control
- Held meetings with teams across Canada weekly before, during and after integrations of new warehouses while converting them to the Groupe Touchette standard processes and providing the teams advanced knowledge and support of SAP systems
- Learned AutoCAD to help develop and find creative ways to increase overall tire capacity within the current warehouses
- Applied AutoCAD skills to help determine tire capacity in new tire warehouse acquired through acquisition
- Facilitated cross-functional team meetings to identify improvement opportunities.
- Collaborated with management to implement best practices across departments.
- Collaborated with management to implement best practices across departments.
- Promoted a culture of continuous improvement among staff and stakeholders.
- Implemented standardized procedures to ensure consistency and quality in operations.
Warehouse Manager
GROUPE TOUCHETTE INC
Hamilton, Ontario
06.2014 - 07.2021
- Managed daily warehouse operations to ensure efficient workflow and inventory management.
- Improved operational processes proactively, resulting in enhanced effectiveness across warehouse operations
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Coordinated shipping and receiving schedules to optimize logistics and reduce delays.
- Generated warehouse shipping documents, packing lists and invoices.
- Implemented inventory control measures using barcode scanning systems for accuracy.
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
- Reviewed KPI data daily, implementing adjustments to consistently meet weekly and monthly targets
- Control the operational costs and the cost of labor in order to meet a fixed budget
- Conducted regular audits of warehouse operations to identify areas of improvement.
- Led team meetings to communicate goals, updates, and address operational challenges.
- Interact with outside and inside sales team on a daily basis to resolve any customer issues that arise and brainstorm methods to meet and surpass customers’ expectations
- Implemented customer satisfaction strategies by setting high standard of operational quality regarding the receiving, shipping and logistics management of tires
- Maintain high health and safety standards; planned health and safety meeting frequently
- Enforced safety regulations and best practices to maintain a secure work environment.
- CI initiative positive win was increasing tire capacity in the Hamilton DC from 27000 to 35000 within the same square footage
- Led and trained Ontario Warehouse Managers in conducting semi-annual inventory counts in CoStar, ensuring accuracy and compliance
- Oversaw staff training and development to enhance team performance and safety protocols.
- Modified team assignments to address immediate operational needs
- Monitored staff performance, identified areas for improvement, and provided training as needed.
- Utilized inventory management software to track stock levels and maintain accurate records.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
- Resolved customer complaints related to product quality or delivery issues.
- Conducted periodic audits of the warehouse environment to identify any potential hazards or risks.
- Managed overall budgeting for warehouse operations including labor costs and equipment maintenance expenses.
- Analyzed data from production reports to identify trends or opportunities for improvement.
- Continuously assisting my Ontario colleagues in training and participating in solutions for a win-win environment
- Managed overall budgeting for warehouse operations including labor costs and equipment maintenance expenses.
- Analyzed data from production reports to identify trends or opportunities for improvement.
- Conducted regular audits of warehouse operations to identify areas of improvement.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
Warehouse Supervisor
THE HOME DEPOT DISTRIBUTION CENTRE
03.2009 - 01.2013
- Oversaw daily warehouse operations to ensure efficient workflow and safety compliance.
- Monitor daily operations to ensure appropriate staffing level and volume of work
- Supervised between 15-30 associates
- Train and coach new associates on dock processes and procedures (SOPs)
- Supervised loading and unloading of materials from incoming trucks.
- Resolved day-to-day operational problems promptly, ensuring minimal disruption to workflow
- Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.
- Investigated opportunities to increase efficiencies and presented actionable recommendations to the DC Manager
- Recommended improvements to procedures and warehouse alignment, contributing to enhanced operational flow
- Submit continuous improvement ideas to the DC Manager
- Conducted performance reviews semi-annually and addressed performance issues.
- Provide constant feedback to DC associates through the formal review process as well as direct daily communication
- Conduct safety investigations and provide feedback to DC Manager
- Ensure safety procedures are followed and makes recommendations regarding safety and housekeeping
- Scheduling employees' hours to concur with demand
- Open and close the facility, and direct the workforce in the absence of the Assistant Manager
- Facilitated communication between departments to support seamless logistics operations.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Conducted training sessions for new employees on proper use of equipment and safety protocols.
- Coordinated with other departments to ensure smooth flow of materials.
- Monitored workers and reviewed completed work for proper performance.
- Checked loaded materials compared to work orders for correctness.
- Completed or assisted with difficult or skilled tasks.
- Informed upper management or department heads of items loaded or problems encountered.
- Respond to customer inquiries, and handle concerns in a prompt, courteous and effective manner
- Held staff meetings to share project information and address specific issues.
- Informed upper management or department heads of items loaded or problems encountered.
- Held staff meetings to share project information and address specific issues.
Logistics Supervisor
RYDER CANADA
05.2006 - 10.2008
- Trained 30-50 employees on new picking/packing and shipping/receiving processes, enhancing operational efficiency.
- Supervised warehouse staff and coordinated training programs for new employees.
- Led special projects that improved workflow and productivity across logistics operations.
- Optimized inventory management processes to reduce waste and improve efficiency.
- Schedule inbound loads from Mexico
- Monitored shipment schedules and resolved any discrepancies promptly.
- Audit shipping orders for accuracy, provide additional coaching to correct accuracy
- Reorganized pick line from horseshoe to straight line format, increased productivity while decreasing physical effort
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Implemented and co-chaired (management) the JHSC
- Ongoing Continuous Improvement efforts; specifically recommended and implemented a new Clamp truck
- Revised DHL process to cut back product movement and changeover
- Contributed continuous improvement ideas aimed at optimizing processes.
- Monitored and purchased all maintenance and warehousing supplies
- Set up service agreements for MHE equipment to minimize breakdowns
- Built relationship with Property Manager and Contractors for all facility repairs
- Provided oversight to ensure daily operations ran efficiently and effectively.
- Monitored day-to-day workflow and employee performance, identifying opportunities for increased productivity.
- Provided smooth operations by maintaining communication with supervisors of other departments.
- Led and managed projects to support logistics efforts and plans.
- Successfully led the closure of Mississauga location and transition back to Property Manager
- Key liaison for CBSA process, with regards of destruction of tobacco
- Presented and explained work orders to team.
- Assisted with complex tasks.
Education
Ontario Secondary School Diploma -
Delta Secondary School
Hamilton, ON06-1992
Skills
- Warehouse management
- Warehouse systems
- Shipping operations
- Warehouse efficiency
- Inventory control
- Process improvement
- Cycle counting
- Warehouse layout
- Safety compliance
- Workplace safety
- Excel
- SAP EWM
- RF Scanners
- Power BI
- Costar software
- Project oversight
- Staff training
- Team collaboration
- Problem solving
- Communication skills
- Inventory control
Certification
Train the Trainer, expired, to certify employees on Fall Arrest and MHE including Order Picker, Reach, Dock Stocker, Walkie, Counter Balance Forklift
References
Available on request
Timeline
Warehouse Operations Manager
MORGAN WILLIAMS INTERNATIONAL
10.2025 - 02.2026
Business Process Improvement Specialist (Continuous Improvement Specialist)
GROUPE TOUCHETTE INC
07.2021 - 09.2025
Warehouse Manager
GROUPE TOUCHETTE INC
06.2014 - 07.2021
Warehouse Supervisor
THE HOME DEPOT DISTRIBUTION CENTRE
03.2009 - 01.2013
Logistics Supervisor
RYDER CANADA
05.2006 - 10.2008
Ontario Secondary School Diploma -
Delta Secondary School