Richard Nguyen
Calgary,Alberta
Summary
Determined and self-driven business graduate from the University of Calgary with a Bachelor Degree in Business Commerce, possessing outstanding customer service expertise with over four years of experience in the field. Seeking to apply a sales-oriented perspective to achieve corporate objectives in a competitive industry that fosters growth. Demonstrating a history of over three years in executing administrative responsibilities within a customer-centric setting.
Overview
10
10
years of professional experience
Work History
Retail Sales Specialist
Freedom Mobile
Calgary, Alberta
01.2022 - Current
- Develop and execute sales strategies to promote telecommunication services, achieving year-over-year growth for the past 2 years
- Build customer rapport with existing and new customers to gain comprehensive insight into their mobile needs
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor
- Interacted positively with every customer, delivering courteous and professional assistance for both sales and service requirements..
Customer Service Representative
CaseMogul
Calgary, Alberta
10.2018 - 01.2022
- Trained multiple new hires on standard operational procedures and effective sales strategies
- Assisted in strategic product and service adjustments within the company's offerings based on customer feedback data
- Provided comprehensive details regarding product features, enabling customers to make informed and knowledgeable purchasing decisions.
- Reconciled up to $5k of cash receipts and credit invoices on a day to day basis
Teaching/administrative assistant
Kumon
Calgary, Alberta
06.2014 - 09.2017
- Generated and compiled student progress reports, submitting them to upper management upon finalization
- Worked collaboratively with students on their weekly assignments to help yield an average increase of 10-20% in their grades on a year to year basis
- Followed up with clients on applications and scheduled appointments to meet clients via emails and phone calls.
Education
Bachelor of Commerce -
University of Calgary
06.2018
Skills
- Strong problem-solving skills
- Customer Experience Control
- Organization and Documentation skills
- Proficient at using Microsoft Office (Excel, Word & PowerPoint)
- Process optimization skills
- Cash handling and reconciliation
- Bilingual in both Vietnamese and English
- Sales Forecasting
- Training and Mentoring
- Customer Service
- POS System Operations
Accomplishments
- Top Sales associate in sales volume in Western Canada for most of 2023
- Achieved academic scholarship for early entry into Post Secondary
References
References available upon request.
Timeline
Retail Sales Specialist
Freedom Mobile
01.2022 - Current
Customer Service Representative
CaseMogul
10.2018 - 01.2022
Teaching/administrative assistant
Kumon
06.2014 - 09.2017
Bachelor of Commerce -
University of Calgary
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