Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
References
Timeline
Generic

Richard Munn

Edmonton,AB

Summary

Thorough Service Technician utilizes in-depth knowledge of troubleshooting and repair. Talented at handling multiple work orders with efficiency and focus on quality. Excellent work ethic and continuous drive to acquire new service and repair skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Overview

26
26
years of professional experience

Work History

Website Administrator

Trip Music Inc. , S.E.I & A Private Company
Edmonton, AB
01.2018 - Current
  • Designed websites and online applications to assist companies with online presence.
  • Monitored website privacy settings to prevent intrusions and security breaches.
  • Reviewed information and elements regularly on websites and pages for accuracy and functionality.
  • Configured web server software such as Apache or Nginx.
  • Integrated third-party APIs into existing websites for enhanced functionality.
  • Managed domain name registrations, hosting plans, email accounts and DNS records.
  • Developed website content, including text, graphics, audio, video and animation.

Computer Technician

Self-Employed
Hamilton/Edmonton , ON/AB
09.1997 - Current
  • Installed, configured and maintained computer hardware, software systems, networks and peripherals.
  • Troubleshot complex technical problems related to hardware components, operating systems and applications.
  • Performed basic network troubleshooting and maintenance activities.
  • Diagnosed issues with existing computer systems and identified solutions to resolve them.
  • Repaired malfunctioning laptop computers by replacing parts such as motherboards, hard drives, memory modules.
  • Upgraded computers with new hardware components like processors, RAMs.
  • Installed operating systems including Windows 7, 8, 10, Linux and Mac OS X on desktops and laptops.
  • Set up virtual machines for testing purposes using Hyper-V Manager or VMware Workstation Pro.
  • Installed computers and other devices individually and across networks, testing connections to support proper functioning.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Built and repaired personal, gaming, and business computers according to schedule.

CEO

S.E.I
Edmonton, AB
01.2018 - 10.2022
  • Developed and implemented strategic business plans to increase company profitability.
  • Overseen the daily operations of the organization and ensured compliance with applicable laws and regulations.
  • Reviewed current systems and processes regularly for potential improvements or upgrades.
  • Collaborated with marketing teams on campaigns aimed at increasing brand visibility in target markets.
  • Developed strategies for improving customer service standards throughout the company.
  • Spearheaded internal initiatives designed to foster collaboration among staff members.
  • Led organization by establishing business direction and actualizing operational plans to meet goals.
  • Delivered speeches and attended industry conferences to promote company image and engage with buyers.
  • Hired, trained and mentored sales and marketing staff dedicated to employing Google AdWords, Google Analytics and other SEO techniques and metrics sources.

IT Administrator

S.E.I & Trip Industries Inc
Edmonton, AB
01.2018 - 07.2022
  • Installed, configured, and maintained hardware such as servers, computers, and printers.
  • Maintained the organization's network infrastructure including routers, switches, firewalls, and wireless access points.
  • Monitored system performance to ensure optimal availability of services.
  • Troubleshot network connectivity problems between remote sites and headquarters.
  • Configured Windows Server roles such as DHCP, DNS, IIS, Hyper-V.
  • Performed periodic maintenance tasks such as disk defragmentation and virus scanning.
  • Designed service call policies, specifying proficiencies for employees and escalation points when support ticket resolution required supervisor expertise.
  • Diagnosed, troubleshot and resolved hardware and system problems.
  • Installed security software to protect networks.
  • Configured, monitored and maintained email applications or virus protection software.
  • Implemented and provided technical support for voice services and equipment.

Event Coordinator/Promoter

Advanced London Lounge
HAMILTON, Ontario
03.2001 - 11.2003
  • Developed event themes and concepts to ensure successful execution of events.
  • Collaborated with clients to identify their goals and expectations from the event.
  • Developed promotional materials such as flyers, brochures or posters for marketing purposes prior to each event.
  • Worked closely with audio visual technicians and other technical personnel in setting up equipment at the venue.
  • Coordinated and allocated equipment, supplies and staff for events.

Apprentice Pipefitter

Education

Advanced Trade Certification - Steamfitter/Pipefitter

NAIT
Edmonton, AB
02-2025

Advanced Diploma - Cybersecurity Specialists

CDI College
Edmonton, AB
03-2024

Advanced Diploma - Web And Mobile App Design And Development

CDI College
Edmonton
06-2022

Advanced Trade Certificate - CWB Welding

Advanced Welding Technicians
Hamilton, ON
03-2009

PC Technician Certificate - Computer Technician

Private Career College
Hamilton, ON
11-1999

Skills

  • Content Management System
  • Mobile App Development
  • Search Engine Optimization
  • Java
  • Website Maintenance
  • Online Advertising
  • Website Development
  • Responsive Web Design
  • Technical Troubleshooting
  • Analytical Thinking
  • Multitasking
  • Application Installation
  • Data Security
  • Problem-Solving
  • HTTP Server Configuration
  • Javascript
  • CSS
  • HTML5 Expert
  • Python
  • Coding
  • Web Content Creation
  • Relationship Building
  • Problem-Solving Aptitude
  • Self Motivation
  • Organizational Skills
  • Project Management
  • Stakeholder Relations
  • Operating Systems
  • Mobile Device Management
  • Virus Protection
  • Professionalism
  • CompTIA Network Certification
  • CompTIA A Certification
  • Problem-Solving Abilities
  • CompTIA Security Certification
  • Computer Configurations
  • Software Feature Demonstrations
  • System Upgrades
  • Hardware Configuration
  • Advanced Troubleshooting
  • System Maintenance
  • Blueprint Reading
  • Pressure Testing
  • ISO Drawing Interpretation
  • Equipment Testing
  • Hydraulics
  • Equipment Inspection
  • Quality Control
  • Welding
  • Safety Inspection
  • Cybersecurity Frameworks
  • Advanced Mathematics
  • Applied Science
  • C Software/Hardware

Languages

ASL
Limited
English
Professional
Spanish
Elementary

Accomplishments

Awards in mathematics

Awards in wrestling

Awards in crass country running

Exceed expectations in steamfitting apprenticeship

Accomplished published poet

Affiliations

  • Not to shine the brightest or to make a name for myself, but the work ethic and knowledge that if you can do it I'm going to try to do it better
  • Over coming obstacles and stigmas as a single father, raising multiple children
  • Learning to raise children with special needs with compassion, love and a strong will to succeed
  • Living a healthy lifestyle, family oriented
  • Learning to overcome learning disabilities, to let go of others expectations of yourself
  • Gaming

References

References available upon request.

Timeline

Website Administrator

Trip Music Inc. , S.E.I & A Private Company
01.2018 - Current

CEO

S.E.I
01.2018 - 10.2022

IT Administrator

S.E.I & Trip Industries Inc
01.2018 - 07.2022

Event Coordinator/Promoter

Advanced London Lounge
03.2001 - 11.2003

Computer Technician

Self-Employed
09.1997 - Current

Apprentice Pipefitter

Advanced Trade Certification - Steamfitter/Pipefitter

NAIT

Advanced Diploma - Cybersecurity Specialists

CDI College

Advanced Diploma - Web And Mobile App Design And Development

CDI College

Advanced Trade Certificate - CWB Welding

Advanced Welding Technicians

PC Technician Certificate - Computer Technician

Private Career College
Richard Munn