Richard Mudge
Vancouver,British Columbia
Summary
Throughout my career, I have developed, led and managed a variety of teams. I am experienced at coordinating complex tasks and projects, ensuring goals are met on time and within budget. I understand how to manage schedules and multitask, utilizing available resources to achieve expected outcomes. I support and foster teamwork, including with volunteers, and lead by example. I adapt quickly to differing work environments, seeking to understand workplace needs so that I can make an effective contribution to organizational success.
Having worked in education, as both a leader and administrator; as well as being a sales manager, I understand customer service, knowing how to give people what they need and how to resolve issues when they arise.
Overview
8
8
years of professional experience
Work History
Canada Census Team Leader
Statistics Canada
03.2021 - 09.2021
- Ensure collection of legally required Census data from inhabitants of the Southern Gulf Islands, BC
- Recruited, trained and managed a team of enumerators
- Liaised with Statistics Canada staff to monitor and update real time data
- Planned the work of the team; received their reports and progress feedback
- Entered data into Statistics Canada portal
- Dealt with participant questions and concerns
- Ensured collection of data within time period allocated and as cost effectively as possible
Venue Manager
VIFF- Vancouver International Film Festival
09.2019 - 10.2019
- Venue Manager at International Village.
- Managed a changing team of volunteers- explaining venue needs; clarifying expectations and identifying those volunteers best suited to undertake particular roles.
- Used clear communication, with other staff, volunteers and patrons.
- Used my problem-solving and customer service skills to resolve questions, concerns and issues.
- Organized venue access so that customers knew they were in the right line for the movie they wanted to see, as having several movies opening at similar times can be confusing for patrons.
- Supervised theatre line-up, entry and exit using effective crowd control methods.
- Ensured the Health, Safety and Security of volunteers, patrons and the public. Called for Mall Security or Venue Captain when required.
- Provided feedback to Venue Captain daily to identify areas for improvement within venue operations and implemented necessary changes.
- Used Shiftboard to confirm shifts; to add extra shifts and record attendance.
- Wrote reviews and added these to volunteer profiles on Shiftboard.
International Programmes Coordinator
Langara College -International Education
09.2017 - 03.2019
- Managed and devised language programme for International students
- Recruited and managed teams of tutors
- Organized student orientation; events and activities
- Arranged homestay with host families
- Entered data into College CRM systems; tracked progress to goals, and generated reports.
- Maintained an 'open door' policy for students, tutors and hosts, to ensure success and manage expectations.
- Reported progress and distributed information, as needed, to managers, agents and other organizations.
Homestay Coordinator
Langara College- International Education
08.2015 - 07.2017
- Placing high school students with host families
- Liaised with School District staff and schools over student numbers and needs.
- Met students and delivered orientations at the start of each semester, clarifying understanding and expectations of life in Canada and with a host family.
- Recruited and interviewed prospective host families.
- Worked with host families to decide which students were best suited to the home they offered, whilst ensuring adherence to the terms and conditions that governed participation in the Langara homestay program.
Sales Manager
Hudson Bay Company
07.2013 - 07.2015
- Managed different departments within two stores.
- Recruited and inducted team members, offering on-going training and staff development.
- Employed and led large teams of temporary associates for peak sales periods.
- Responded to customer issues, to resole concerns and keep client satisfaction.
- Increased sales revenue through understanding my team and company targets, then working to people's strengths to reach and surpass desired goals.
- Always sought to deliver excellent customer service and be consistent in following up concerns.
- Led a successful sales team through providing training, coaching and being interested in my team's development..
Education
Bachelor of Science - Education
Darlington College of Education
Darlington, UKGraduate Certificate - Project Management
Royal Roads University
Victoria07-2012
Skills
- Multitasking and organization
- Work planning and prioritization
- Project management
- Recruitment, induction and training
- Team management- staff and volunteers
- Document management systems
Timeline
Canada Census Team Leader
Statistics Canada
03.2021 - 09.2021
Venue Manager
VIFF- Vancouver International Film Festival
09.2019 - 10.2019
International Programmes Coordinator
Langara College -International Education
09.2017 - 03.2019
Homestay Coordinator
Langara College- International Education
08.2015 - 07.2017
Sales Manager
Hudson Bay Company
07.2013 - 07.2015
Bachelor of Science - Education
Darlington College of Education
Graduate Certificate - Project Management
Royal Roads University
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