Richard Moore
Chilliwack
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Manager & Dispatch
Countrytyme Contracting Ltd
08.2022 - 05.2025
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Owner/Operator Truck Driver
Countrytyme Contracting Ltd
10.2014 - 08.2022
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Reduced downtime due to mechanical issues by quickly identifying problems and coordinating repairs.
Low Bed and Dump Truck Driver
Jakes Construction Ltd
03.2013 - 10.2014
- Hauled materials for road construction, large industrial use, construction and agriculture.
- Maintained a clean driving record while operating heavy machinery in challenging weather conditions or congested traffic areas.
- Maintained truck logs or time recordings as required by state and company policies and regulations.
- Weighed in and out at scales for load ticketing and legal weight compliance.
- Load & Unload various types of equipment, and delivered to the destination where needed.
Truck Driver
Sumas Transport Inc
03.2010 - 03.2013
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Delivered raw rock products to cement plants to be used in the cement powder production process.
Skills
- Customer service
- Team leadership
- Strategic planning
- Decision-making
- Foster unity and collaboration
- Verbal and written communication
- Documentation and reporting
- Relationship building
- Shift scheduling
- Expense tracking
- Employee onboarding
- Recruiting and interviewing
Timeline
Manager & Dispatch
Countrytyme Contracting Ltd
08.2022 - 05.2025
Owner/Operator Truck Driver
Countrytyme Contracting Ltd
10.2014 - 08.2022
Low Bed and Dump Truck Driver
Jakes Construction Ltd
03.2013 - 10.2014
Truck Driver
Sumas Transport Inc
03.2010 - 03.2013
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