Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Richard McDonald

Lake Elsinore

Summary

Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.

Professional termite inspection specialist with strong experience in pest control and property assessment. Known for thorough inspections, effective problem-solving, and deep knowledge of pest behaviors and treatment methods. Strong focus on team collaboration and achieving results, adaptable to changing needs, and highly reliable. Skilled in identifying infestations, recommending treatments, and ensuring client satisfaction.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Dispatcher

Parts Authority
12.2019 - Current
  • Plan daily delivery routes for drivers based on order volume, delivery windows, customer locations, traffic patterns, and driver availability.
  • Use mapping software and dispatch systems to create the most efficient routes to minimize fuel costs and delivery times.
  • Dynamically adjust routes throughout the day due to new orders, cancellations, traffic jams, or driver issues.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.

Commercial Pest Technician

Terminix Int
09.2017 - 11.2019
  • Improved company reputation by promptly addressing customer concerns and resolving issues effectively.
  • Continuously updated knowledge on pest biology, behavior, and control measures through ongoing professional development opportunities.
  • Evaluated new products in the field to determine their effectiveness against specific pests while ensuring minimal environmental impact from pesticide use practices.
  • Conducted thorough inspections to assess the severity of infestations, customizing treatment plans for each case.
  • Informed clients about potential health risks associated with various pests while recommending appropriate preventative measures.
  • Ensured compliance with federal, state, and local regulations governing the application of pesticides in residential and commercial settings.
  • Collaborated with team members to develop efficient strategies for managing complex pest problems.
  • Enhanced client satisfaction by providing detailed explanations of treatment procedures and prevention methods.
  • Efficiently managed daily schedules by prioritizing tasks based on urgency and location proximity, optimizing time utilization during service calls.
  • Applied pesticides to inside and outside of structures utilizing company protocols.
  • Performed and maintained treatments in sensitive accounts such as food processing and food storage. Managed a route with approximately $20,000 in revenue.

Termite Inspector

Orkin Pest Control
03.1998 - 05.2004
  • Supported regulatory compliance efforts by adhering to company policies, local laws, and safety guidelines during inspections.
  • Identified potential termite infestations with meticulous visual examinations and accurate documentation.
  • Managed inventory control of inspection tools and supplies, ensuring availability when needed for optimal performance levels.
  • Reduced the likelihood of re-infestation, implementing effective prevention measures on clients'' properties.
  • Maintained up-to-date knowledge of industry standards, attending relevant training sessions and workshops regularly.
  • Contributed to the company''s overall growth by consistently meeting and exceeding assigned inspection quotas.
  • Recognized early signs of termite damage in structures, enabling swift interventions to mitigate further deterioration.

Education

High School Diploma -

Orangewood Highschool
Redlands, CA

Skills

  • Time management
  • Organizational skills
  • Agriculture
  • Pest control
  • Professional Pest Control Route Maintenance (10 years)
  • Attention to detail
  • Prioritizing calls
  • Customer relations
  • Dependable and reliable
  • Safety protocols
  • Chemicals handling

Certification

  • Driver's License
  • Certified Home Inspector
  • Pesticide Applicator’s License
  • Termite Inspector
  • Pest Control Technician

Additional Information

  • Skills
  • Highly professional and courteous, I always treat each customer like they are the only and most important customer I have.
  • I have excellent follow through and the technical skills to eliminate pest concerns quickly.
  • I work very well with a team and am always looking for ways to improve our business.

Timeline

Dispatcher

Parts Authority
12.2019 - Current

Commercial Pest Technician

Terminix Int
09.2017 - 11.2019

Termite Inspector

Orkin Pest Control
03.1998 - 05.2004

High School Diploma -

Orangewood Highschool

Similar Profiles

CREATE PROFILE
Richard McDonald