Richard Maurer
Oakland
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
11
11
years of professional experience
Work History
Store Manager/Multi Unit Manager
Cotopaxi
06.2023 - Current
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Area Manager
Pet Food Express
01.2020 - 02.2023
- Conducted training to educate employees on best-in-field product knowledge and customer engagement and service
- Created and assessed sales reporting to direct teams to consistent growth year over year and goal achievement
- Supervised 12 locations and managed hiring, onboarding, development and reviews for all teams
- Trained and maintained a high level of visual standards and consistency across all locations.
Store Manager
Pet Food Express
02.2018 - 01.2020
- Delivered the highest standard for customer service and engagement and fostered an environment where team members did the same
- Consistently exceeded sales goals and grew sales year over year
- Coached sales associates on product knowledge by using wide variety of training tools.
General Manager
Unleashed by Petco
01.2013 - 02.2018
- Recruited, trained and empowered employees to achieve key performance indicators
- Worked with vendors to learn about products and educate a team on how to communicate these points to customers
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Education
Bachelor of Fine Arts - Character Animation
Academy of Art University
San Francisco, CASkills
- Performance Evaluations
- Managing Operations and Efficiency
- Critical Thinking & Problem Solving
- Management Training
- Hiring and Onboarding
- Human Resources Oversight
- Payroll Management
- Revenue Generation
Timeline
Store Manager/Multi Unit Manager
Cotopaxi
06.2023 - Current
Area Manager
Pet Food Express
01.2020 - 02.2023
Store Manager
Pet Food Express
02.2018 - 01.2020
General Manager
Unleashed by Petco
01.2013 - 02.2018
Bachelor of Fine Arts - Character Animation
Academy of Art University
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