Richard Mattison
San Diego
Summary
Results-driven and detail-oriented professional with a background in business administration and operations, bringing strong communication, problem-solving, and teamwork skills to support business operations. Proven ability to manage multiple priorities while fostering an inclusive, purpose-driven work environment.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Preloader
United Parcel Service (UPS)
10.2024 - Current
- Sort and load 800+ packages daily with accuracy, ensuring on-time deliveries and adherence to shipping schedules.
- Independently manage multiple tasks in a high-volume warehouse, consistently meeting performance targets.
- Demonstrate reliability through consistent attendance and on-time arrival for early-morning shifts.
- Follow safety protocols and proper package handling procedures to maintain a compliant and hazard-free warehouse environment.
Intern
San Diego & Imperial District Export Council
08.2022 - 06.2024
- Wrote the complete 2024–2025 SDIDEC Strategic Plan, establishing key goals and initiatives to support regional export and trade growth.
- Led communications for the San Diego & Imperial District Export Council (SDIDEC), managing internal and external communications.
- Drafted and proofread meeting minutes, email communications, website content, and LinkedIn posts.
- Managed and maintained the SDIDEC website and LinkedIn page, ensuring up-to-date content, consistent messaging, and engagement with stakeholders.
- Organized and coordinated 20+ SDIDEC and U.S. Department of Commerce meetings, managing RSVPs, scheduling, and logistics to support successful in-person and virtual events.
Key Holder
Goin' Postal
05.2022 - 02.2024
- Provided exceptional customer service by assisting clients with USPS, UPS, and FedEx shipping needs, ensuring accurate and timely transactions.
- Delivered bilingual customer support, facilitating smooth transactions and resolving inquiries for both English and Spanish-speaking customers.
- Trained new team members in customer service protocols and shipping/receiving procedures, emphasizing confidentiality and accuracy.
- Managed opening and closing procedures, ensuring accurate cash handling and readiness for daily operations.
- Exercised professional integrity and ethical decision-making in daily operations and customer interactions.
Quality Control Assistant
Eidon Ionic Minerals
09.2020 - 12.2021
- Manufactured, packaged, and labeled mineral supplement and personal care products according to quality standards.
- Assisted with FDA documentation and ensured compliance with day-to-day manufacturing operations.
- Performed product quality inspections, accepting or rejecting items to maintain adherence to manufacturing and safety standards.
- Picked and prepared items from warehouse shelves according to purchase orders, supporting accurate and timely product delivery.
- Operated forklift and pallet jack to organize, moved, and stored pallets of finished products safely.
- Resolved conflicts among peers, promoting a collaborative and inclusive workplace.
Education
Master of Science - Engineering for Sustainability and Health
University of San Diego
San Diego, CA08-2027
Bachelor of Science - Business Administration
San Diego State University
05-2024
Bachelor of Arts - Rhetoric & Writing Studies with Distinction
San Diego State University
05-2024
Skills
- Microsoft Suite
- Project Management
- Business Administration
- Professional Communication
- Intermediate Spanish
- Confidentiality
- Problem-Solving
- Teamwork
- Adaptability
- Emotional Intelligence
- Professional Writing
Certification
UC San Diego Division of Extended Studies, Professional Certificate, Human Resource Management, 06/01/25
Relevant Coursework: Strategic Talent Acquisition, Employee and Labor Relations, Components of Workplace Compensation, Training and Development, Fundamentals of Employee Benefits, Performance Management.
Relevant Coursework: Strategic Talent Acquisition, Employee and Labor Relations, Components of Workplace Compensation, Training and Development, Fundamentals of Employee Benefits, Performance Management.
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Preloader
United Parcel Service (UPS)
10.2024 - Current
Intern
San Diego & Imperial District Export Council
08.2022 - 06.2024
Key Holder
Goin' Postal
05.2022 - 02.2024
Quality Control Assistant
Eidon Ionic Minerals
09.2020 - 12.2021
Master of Science - Engineering for Sustainability and Health
University of San Diego
Bachelor of Science - Business Administration
San Diego State University
Bachelor of Arts - Rhetoric & Writing Studies with Distinction
San Diego State University