Summary
Overview
Work History
Education
Skills
Languages
Musician
Timeline
Generic

Richard MacKenzie

Kelowna,BC

Summary

Skilled professional with experience in collections, customer service, social media, and technology. Exceptional interpersonal and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Collections Specialist

ARO Inc
06.2022 - Current
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Negotiated to collect balance in full.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Counseled debtors on payment options and arranged installment agreements.
  • Used skip tracing and other techniques to locate debtors.
  • Entered client details and notes into system for interdepartmental access and review.
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Developed and documented collection procedures and policies to comply with government regulations.

Level Designer

BlackCap Creative
09.2020 - Current
  • Debugged and tested game features to support quality assurance requirements.
  • Collaborated with game designers, artists and testers to ensure quality product delivery.
  • Developed and implemented game levels with in-game mechanics.
  • Created 3D models, textures, animations and other assets for multiple video games.
  • Conducted regular design reviews throughout game development process.
  • Established documents outlining concept, art, deliverable specifications, game flow charts and overall content to help keep projects moving and teams working together cohesively.
  • Prioritized tasks and carefully managed time to consistently meet delivery dates.

3D Modeling Artist

Dread XP
01.2023 - 07.2023
  • Conducted modeling and texture optimization for real-time 3D game applications.
  • Followed design guidelines, asset naming conventions and other technical constraints to produce results compliant with industry and platform standards.
  • Resolved technical issues relating to rendering, streaming and memory management and supported comprehensive troubleshooting.
  • Worked with other artists, animators and programmers to execute projects on time and within budget constraints.
  • Interpreted concept art and sketches to create innovative virtual characters, environments and props.
  • Created lifelike characters with appropriate textures, shadows and features.
  • Created sequences under tight deadlines and seamlessly integrated with other components.

Manager

Havana Room
10.2012 - 09.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.

Education

Associate of Arts - 3D Animation For Film And Games

Centre of Arts And Technology
Kelowna, BC
10.2015

Skills

  • Account Review
  • Customer Research
  • Issue Investigation
  • Records Maintenance
  • Risk Management
  • Credit and Collections
  • Interpersonal and Written Communication
  • Games Development
  • Effective Communication
  • Gaming Design
  • Concept Development
  • Graphic Design
  • Quality Assurance
  • Unreal Engine
  • Remote Office Availability
  • Public Speaking
  • Staff Development
  • Performance Management
  • Workforce Management
  • Brand Management
  • Expectation Setting
  • Team Leadership
  • Social Media Engagement
  • Music Composition
  • Music Writing
  • Music Editing
  • Event Promotion
  • Supply Ordering

Languages

English
Native or Bilingual

Musician

Produce music as well as play in several bands that have give skills in : team building, working in unison, social media management, live show promotions, event planing, and musical theory.

Timeline

3D Modeling Artist

Dread XP
01.2023 - 07.2023

Collections Specialist

ARO Inc
06.2022 - Current

Level Designer

BlackCap Creative
09.2020 - Current

Manager

Havana Room
10.2012 - 09.2020

Associate of Arts - 3D Animation For Film And Games

Centre of Arts And Technology

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Richard MacKenzie