Richard MacAndrew
Ottawa,ON
Summary
Proven leader with a track record of enhancing operational efficiency, showcasing exceptional organizational and leadership skills. Expert in leveraging excellent computer skills and interpersonal abilities to improve team productivity and customer satisfaction. Demonstrates a strong commitment to achieving results through innovative problem-solving and effective communication.
Overview
39
39
years of professional experience
Work History
Delivery Driver
Atlas Foods
05.2020 - Current
- Accepting palleted products in warehouses to sort for delivery in refrigerated trucks.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Valet/Customer Service Technician
Surgenor Ottawa Chevrolet Buick GMC Cadillac
09.2019 - 04.2020
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Answered guest's questions about property amenities and services.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Provided punctual, polite valet services to uphold professional standards.
Records Manager
Ministry of the Solicitor General
04.2015 - 07.2019
- Supervised the records department staff.
- Ensuring all legal documentation is valid upon admittance to the jail.
- Reviewing all release packages to ensure the release is valid as per legal documentation and incarceration formula.
- Liaise with senior management, correctional officers,the public, judiciary, crown attorneys, defense attorneys, probation officers, and enforcement agencies on a daily basis.
- Streamlined records retrieval processes, reducing time spent searching for information.
- Maintained strict compliance with federal, state, and industry-specific record retention requirements through thorough monitoring and reporting processes.
- Established a secure document destruction process, safeguarding sensitive information from unauthorized access.
- Developed comprehensive training programs to improve team productivity and ensure compliance with regulations.
Supervisor of Court Operations
Ministry of the Attorney General
06.2011 - 04.2015
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Conducted regular reviews of operations and identified areas for improvement.
Client Service Representative
Ministry of the Attorney General
08.1992 - 06.2011
- Provide accurate, efficient and courteous service to the public, judiciary, legal professionals and law enforcement agencies in a timely manner.
- Processing all criminal, youth and federal charges utilizing the Integrated Courts Offender Network (ICON).
- Provide administrative, financial and clerical support to all internal and external users of the court.
- Provide assistance and training to colleagues, managers and supervisors on the operations of ICON.
- Ordering office supplies.
- Maintaining the operation of all photocopiers and fax machines.
- Catalogue all legislative forms used in the criminal court office.
Production and Systems Supervisor
Ministry of the Attorney General
01.1991 - 08.1992
- Managing the Integrated Courts Offender Network in an Ontario court setting with an average caseload of 265,000 per annum.
- Coordinating and controlling the processing and quality control of the provincial an general divisions by means of a computerized and manual system.
- Set priorities and re-assign staff in response to fluctuations in volume or changes in policies or legislation.
- Ensured administrative practices and procedures were met in accordance with ministry policies and regulations.
- Supervised the production and systems staff, including training, evaluating performance, determining work schedules and priorities and reviewed operations and requirements of the court office making recommendations to the office manager.
- Assisted in the hiring process.
- Maintaining an efficient computerized operation by training staff, identifying operational hardware, software or other problems and determining appropriate solutions.
- Implemented an efficient ticketing system that streamlined issue reporting and resolution processes.
- Conducted regular security assessments and implemented measures needed to protect sensitive information from unauthorized access.
Computer Operator
Ministry of the Attorney General
09.1985 - 01.1991
- Overseeing the operations of the Burroughs Micro-Computer system and the Integrated Courts Offender Network.
- Assist colleagues and supervisors in resolving difficulties arising from the use of the computer systems.
- Providing computer training sessions to all new employees as well as training of the Integrated Courts Offenders Network to external approved stakeholders.
- Providing accurate, efficient and courteous service to the public, judiciary and all other court stakeholders in a timely manner on the status of cases, outstanding fines, charges, court dates, court procedures, Ministry policy and procedures, applications of regulations and legislation.
- Improved system efficiency by monitoring computer performance and troubleshooting issues as they arose.
- Reacted calmly during times of highly stressed or emergency situations.
- Streamlined operations with routine maintenance tasks, such as updating software and hardware components.
- Reduced downtime by proactively identifying potential issues and taking corrective actions before problems escalated.
- Supported business operations, ensuring backup and recovery procedures were flawlessly executed.
- Played key role in disaster recovery efforts, quickly restoring data and systems following unforeseen incidents.
Education
High School Diploma -
Canterbury High School
Ottawa, ON06.1980
Skills
- Exceptional organizational, administrative, coordination, case management and planning skills
- Excellent leadership, interpersonal and communication skills
- Excellent interpretive, time management, priority and multi-tasking skills
- Excellent computer skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Attention to Detail
Languages
English
Full Professional
Timeline
Delivery Driver
Atlas Foods
05.2020 - Current
Valet/Customer Service Technician
Surgenor Ottawa Chevrolet Buick GMC Cadillac
09.2019 - 04.2020
Records Manager
Ministry of the Solicitor General
04.2015 - 07.2019
Supervisor of Court Operations
Ministry of the Attorney General
06.2011 - 04.2015
Client Service Representative
Ministry of the Attorney General
08.1992 - 06.2011
Production and Systems Supervisor
Ministry of the Attorney General
01.1991 - 08.1992
Computer Operator
Ministry of the Attorney General
09.1985 - 01.1991
High School Diploma -
Canterbury High School