Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Richard MacAndrew

Ottawa,ON

Summary

Proven leader with a track record of enhancing operational efficiency, showcasing exceptional organizational and leadership skills. Expert in leveraging excellent computer skills and interpersonal abilities to improve team productivity and customer satisfaction. Demonstrates a strong commitment to achieving results through innovative problem-solving and effective communication.

Overview

39
39
years of professional experience

Work History

Delivery Driver

Atlas Foods
05.2020 - Current
  • Accepting palleted products in warehouses to sort for delivery in refrigerated trucks.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Valet/Customer Service Technician

Surgenor Ottawa Chevrolet Buick GMC Cadillac
09.2019 - 04.2020
  • Maintained cleanliness of work sites, parking spaces, and guest services stations.
  • Built positive customer rapport for courteous, friendly and professional service.
  • Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
  • Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
  • Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
  • Answered guest's questions about property amenities and services.
  • Maneuvered vehicles into designated areas to maximize parking capacity.
  • Provided punctual, polite valet services to uphold professional standards.

Records Manager

Ministry of the Solicitor General
04.2015 - 07.2019
  • Supervised the records department staff.
  • Ensuring all legal documentation is valid upon admittance to the jail.
  • Reviewing all release packages to ensure the release is valid as per legal documentation and incarceration formula.
  • Liaise with senior management, correctional officers,the public, judiciary, crown attorneys, defense attorneys, probation officers, and enforcement agencies on a daily basis.
  • Streamlined records retrieval processes, reducing time spent searching for information.
  • Maintained strict compliance with federal, state, and industry-specific record retention requirements through thorough monitoring and reporting processes.
  • Established a secure document destruction process, safeguarding sensitive information from unauthorized access.
  • Developed comprehensive training programs to improve team productivity and ensure compliance with regulations.

Supervisor of Court Operations

Ministry of the Attorney General
06.2011 - 04.2015
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Conducted regular reviews of operations and identified areas for improvement.

Client Service Representative

Ministry of the Attorney General
08.1992 - 06.2011
  • Provide accurate, efficient and courteous service to the public, judiciary, legal professionals and law enforcement agencies in a timely manner.
  • Processing all criminal, youth and federal charges utilizing the Integrated Courts Offender Network (ICON).
  • Provide administrative, financial and clerical support to all internal and external users of the court.
  • Provide assistance and training to colleagues, managers and supervisors on the operations of ICON.
  • Ordering office supplies.
  • Maintaining the operation of all photocopiers and fax machines.
  • Catalogue all legislative forms used in the criminal court office.

Production and Systems Supervisor

Ministry of the Attorney General
01.1991 - 08.1992
  • Managing the Integrated Courts Offender Network in an Ontario court setting with an average caseload of 265,000 per annum.
  • Coordinating and controlling the processing and quality control of the provincial an general divisions by means of a computerized and manual system.
  • Set priorities and re-assign staff in response to fluctuations in volume or changes in policies or legislation.
  • Ensured administrative practices and procedures were met in accordance with ministry policies and regulations.
  • Supervised the production and systems staff, including training, evaluating performance, determining work schedules and priorities and reviewed operations and requirements of the court office making recommendations to the office manager.
  • Assisted in the hiring process.
  • Maintaining an efficient computerized operation by training staff, identifying operational hardware, software or other problems and determining appropriate solutions.
  • Implemented an efficient ticketing system that streamlined issue reporting and resolution processes.
  • Conducted regular security assessments and implemented measures needed to protect sensitive information from unauthorized access.

Computer Operator

Ministry of the Attorney General
09.1985 - 01.1991
  • Overseeing the operations of the Burroughs Micro-Computer system and the Integrated Courts Offender Network.
  • Assist colleagues and supervisors in resolving difficulties arising from the use of the computer systems.
  • Providing computer training sessions to all new employees as well as training of the Integrated Courts Offenders Network to external approved stakeholders.
  • Providing accurate, efficient and courteous service to the public, judiciary and all other court stakeholders in a timely manner on the status of cases, outstanding fines, charges, court dates, court procedures, Ministry policy and procedures, applications of regulations and legislation.
  • Improved system efficiency by monitoring computer performance and troubleshooting issues as they arose.
  • Reacted calmly during times of highly stressed or emergency situations.
  • Streamlined operations with routine maintenance tasks, such as updating software and hardware components.
  • Reduced downtime by proactively identifying potential issues and taking corrective actions before problems escalated.
  • Supported business operations, ensuring backup and recovery procedures were flawlessly executed.
  • Played key role in disaster recovery efforts, quickly restoring data and systems following unforeseen incidents.

Education

High School Diploma -

Canterbury High School
Ottawa, ON
06.1980

Skills

  • Exceptional organizational, administrative, coordination, case management and planning skills
  • Excellent leadership, interpersonal and communication skills
  • Excellent interpretive, time management, priority and multi-tasking skills
  • Excellent computer skills
  • Positive Attitude
  • Customer Service
  • Valid Driver's License
  • Attention to Detail

Languages

English
Full Professional

Timeline

Delivery Driver

Atlas Foods
05.2020 - Current

Valet/Customer Service Technician

Surgenor Ottawa Chevrolet Buick GMC Cadillac
09.2019 - 04.2020

Records Manager

Ministry of the Solicitor General
04.2015 - 07.2019

Supervisor of Court Operations

Ministry of the Attorney General
06.2011 - 04.2015

Client Service Representative

Ministry of the Attorney General
08.1992 - 06.2011

Production and Systems Supervisor

Ministry of the Attorney General
01.1991 - 08.1992

Computer Operator

Ministry of the Attorney General
09.1985 - 01.1991

High School Diploma -

Canterbury High School

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Richard MacAndrew