Richard Leiba
Toronto,ON
Summary
Seasoned Duty Manager Supervisor with a proven track record in the Airline Industry, enhancing operational efficiency and customer service excellence. Expert in MS Office and Access Sabre/Native, adept at driving process improvements and team management. Achieved significant enhancements in passenger check-in and boarding processes, demonstrating strong communication and workflow management skills.
Overview
14
14
years of professional experience
Work History
Duty Manager Supervisor Airport Services
Sunwing
Toronto, Ontario
11.2023 - 11.2024
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Supervised and managed the team responsible for passenger check-in and boarding processes.
STOC Coordinator
Air Canada - Jazz Air inc.
01.2020 - 11.2023
- Monitor designated Jazz flights with flight monitoring systems
- Communicate with RMU, Canada Customs, ACAP and Groomers to arrange required services
- Communicate directly with Captain and flight crew via Air to Ground and ACARS
Customer Service Supervisor
ATS-United
01.2015 - 01.2020
- Company Overview: Toronto Pearson International Airport
- Supervise daily operations
- Negotiate contracted rates for clients
- Dispatch employees for contracted assignments
- Resolve all discrepancies with customers
- Toronto Pearson International Airport
Customer Service Supervisor
Everglobe Painting Inc.
Brampton, Canada
01.2011 - 01.2015
- Company Overview: Brampton, Ontario
- Supervise daily operations
- Negotiate contracted rates for clients
- Dispatch employees for contracted assignments
- Resolve all discrepancies with customers
- Brampton, Ontario
Education
TICO Certificate -
Canadian Institute of Travel Councellors
01.2012
Customs Brokerage Traffic Import and Logistics -
Canadian Institute of Customs Brokers
TorontoSkills
- MS Office
- Access Sabre/Native
- Internet
- Social Media
- Research
- Customer service
- Operational efficiency
- Workflow management
- Process monitoring and improvement
- Operations management
- Documentation and reporting
References
Available upon request.
Educationandqualification
- TICO Certificate, Canadian Institute of Travel Counsellors, 01/01/12
- Customs Brokerage Traffic Import and Logistics, Canadian Institute of Customs Brokers, Toronto
Timeline
Duty Manager Supervisor Airport Services
Sunwing
11.2023 - 11.2024
STOC Coordinator
Air Canada - Jazz Air inc.
01.2020 - 11.2023
Customer Service Supervisor
ATS-United
01.2015 - 01.2020
Customer Service Supervisor
Everglobe Painting Inc.
01.2011 - 01.2015
TICO Certificate -
Canadian Institute of Travel Councellors
Customs Brokerage Traffic Import and Logistics -
Canadian Institute of Customs Brokers
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