Summary
Overview
Work History
Education
Skills
Accomplishments
Security Clearance
Awards
References
Communication Skills
Languages
Timeline
Generic

Richard Lefebvre

Gatineau,QC

Summary

I'm a seasoned leader with extensive skills as a Project Executive, Project Manager, Project Advisor, and Senior Technical Resources with more than 30 years of IT related experience. I have been a project manager consultant since Oct 2018 working at the delivery of client business projects with Shared Service Canada, Service Delivery Management organization. I was a customer project portfolio director for 2 years and was active in project management as a project manager and project adviser for 10+ years. I have experience in delivering both small and large-scale projects that created value and enabled client success. I have a solid understanding of best practices, IT systems and their impact on business success. I'm a hands-on energetic strategic thinker who leverages people, processes, systems and tools to respond to business issues. I was a trusted advisor, that identified opportunities and solutions that enabled organizational change, effectiveness and efficiency. As a previous business executive and project manager with a strong acumen, I delivered value-oriented projects that were both on-time and on-budget. I'm a proven team player that quickly gains the respect of staff, colleagues, customers and management. I'm a hands-on leader that not only talks the business but walks the business. I have worked directly with customers and staff providing project management delivery, including leadership and support. I've created environments where my teams moved forward confidently, knowing that they had my full support. I have a great reputation for achieving results while still being a fair and fun leader.

Overview

26
26
years of professional experience

Work History

Consultant – Project Manager

Shared Services Canada
12.2021 - 05.2023
  • Company Overview: The position provided me with the opportunity to work in SSC's Service Delivery Management organization
  • This specific assignment was for the delivery of many business requests for CRA
  • The unique position allowed me to continue to play a liaison role between clients, management, officials of central agencies/federal departments
  • I was provided many in flight business requests and I was able to deliver them on time before the end of the fiscal
  • I was assigned as the SDM for the Data Centre Relocation project
  • I was required to be the liaison between SSC major project delivery and CRA representative
  • I was required to ensure CRA and SSC executives were kept informed of project risks and issues
  • I was required to provide as regular project updates and to create appropriate plans for the resolution of identified issues
  • I was required to provide mentoring to many new SDM hires (consultants and employees)
  • I was assigned to work within the SDM team responsible for the delivery of many CRA security initiatives
  • The position provided me with the opportunity to work in SSC's Service Delivery Management organization
  • This specific assignment was for the delivery of many business requests for CRA
  • Key activities: Create scope, plans, work packages, schedules, milestones and deliverables
  • Review work; report on progress
  • Recommend approval of plans and manage project
  • Manage the dissemination of expert advice and guidance to clients
  • Chair /Participate in project-related meetings, workshop, brainstorming sessions with stakeholders
  • Maintain technical and functional knowledge of trends, developments, systems and best practices in computer systems and project management

Consultant – Project Manager

Shared Services Canada
01.2020 - 05.2021
  • Company Overview: The position provided me with the opportunity to work within SSC's Service Delivery Management organization
  • The unique position allowed me to continue to play a liaison role between clients, management, officials of central agencies/federal departments
  • I was provided many in flight business requests that had been inactive for some time and was able to deliver them on time before the end of the fiscal
  • Since the start of the Covid pandemic the CRA portfolio has been highly active with many urgent projects for the government of Canada priorities
  • I was provided the opportunity to work with CRA on M365 rapid deployment for Work from home and back to the office plans
  • I was also provided the role of managing the migration to the Cloud (Azure and AWS) for CRA
  • The position provided me with the opportunity to work within SSC's Service Delivery Management organization
  • Key activities: Create scope, plans, work packages, schedules, milestones and deliverables
  • Review work; report on progress
  • Recommend approval of plans and manage project
  • Manage the dissemination of expert advice and guidance to clients
  • Chair /Participate in project-related meetings, workshop, brainstorming sessions with stakeholders
  • Maintain technical and functional knowledge of trends, developments, systems and best practices in computer systems and project management

Consultant – Project Manager

Shared Services Canada
10.2018 - 05.2019
  • Company Overview: The position provided me the opportunity to work within the real property project manager team at SSC
  • The unique position allowed me to continue to play a liaison role between clients, management, officials of central agencies/federal departments
  • While I took over in flight WIFI projects (Complex Business Activities), I reviewed workload and issues around delivery and proposed an approach to ensure the delivery of the project before the end of the fiscal year
  • These WIFI project were integrated with the Stat Canada Network Modernization project and were highly complex to manage
  • The position provided me the opportunity to work within the real property project manager team at SSC
  • Key activities: Create scope, plans, work packages, schedules, milestones and deliverables
  • Review work; report on progress
  • Recommend approval of plans and manage project
  • Manage the dissemination of expert advice and guidance to clients
  • Chair /Participate in project-related meetings, workshop, brainstorming sessions with stakeholders
  • Maintain technical and functional knowledge of trends, developments, systems and best practices in computer systems and project management

Director – Customer Project Portfolio

Shared Services Canada
08.2015 - 08.2016
  • Company Overview: The position provided me with the opportunity to play a strong liaison role between clients, senior management, senior officials of central agencies/federal departments and external organizations
  • I recommended project plans, influenced the implementation of projects, policies, courses of action, as well as products and services
  • I negotiated service, recovery, project and contractual agreements
  • I directed, through 10 to 15 subordinate project managers, the activities of numerous multi-disciplinary employees such as technical experts, clients and contractors engaged in the delivery and oversight of projects
  • The position provided me with the opportunity to play a strong liaison role between clients, senior management, senior officials of central agencies/federal departments and external organizations
  • Key activities: Direct IT Projects Division, by managing its financial and human resources
  • Prepare operational and business plans; implemented project governance; standardized work processes; and contract deliverables
  • Direct the development, implementation, integration, monitoring and maintenance of IT projects
  • Ensure alignment of IT project management policies, directives and guidelines
  • Provide project leadership as well as strategic, tactical and expert advice to all staff including senior management

Project Manager

Shared Services Canada
11.2014 - 08.2015
  • Company Overview: The position provided me the opportunity to establish and cooperate with a network of internal and external managers, program specialists and senior managers obtaining agreements for project delivery
  • I managed the work performed by a unit comprised of junior project managers, project leaders, and assigned project team specialists
  • I managed and scheduled work by setting target dates and project milestones
  • I provided technical, project and organizational guidance and direction
  • The position provided me the opportunity to establish and cooperate with a network of internal and external managers, program specialists and senior managers obtaining agreements for project delivery
  • Key activities: Manage IT projects comprised of multi-disciplinary staff, contractors and project leaders involved in the research, the development and implementation of projects
  • Develop project frameworks, charters and requests for proposals (RFP's)
  • Create project scope, plans, work packages, schedules, milestones and deliverables
  • Assign and review work, report on progress

Senior Technical Specialist

Shared Services Canada
11.2011 - 11.2014
  • Company Overview: As Shared Services Canada was a new department created by the government, I maintained existing duties prior to the re-alignment but was assigned the additional role of Technical SME and IT liaison for the Shared Service change agenda with the Finance Portfolio (CRA, CBSA)
  • As the project coordinator and senior technical resources (SME) in the delivery of several in-flight CRA and CBSA projects, I provided project management and technical advice for the continued delivery of the in-flight mandatory projects and initiatives
  • During a specific project (exchange migration) I dealt with a significant technical performance issue that not only affected the project but affected all email operations
  • As Shared Services Canada was a new department created by the government, I maintained existing duties prior to the re-alignment but was assigned the additional role of Technical SME and IT liaison for the Shared Service change agenda with the Finance Portfolio (CRA, CBSA)
  • Key activities: Provide Strategic Technical direction and vision for the distributed technologies
  • Provide direction for the architecture, design, deployment and operations of distributed technology
  • Evaluate new technologies for fit with the program/system/eco-system and the associated upstream and downstream impacts on process, data, risk (e.g., security)

Senior Technical Specialist

Canada Revenue Agency
04.2004 - 11.2011
  • Company Overview: During this time, I worked within various technology teams within CRA and was the senior technical resources for the design, development, release and operational support of CRA distributed services (Wintel)
  • The environment consisted of 65K users and devices, 2500 Windows Servers and over 300 applications
  • I was also the senior lead in all technology management software such as monitoring, deployment and data center specific management software
  • During this time, I worked within various technology teams within CRA and was the senior technical resources for the design, development, release and operational support of CRA distributed services (Wintel)
  • Key achievements: SME for numerous RFPs, Technical Contracts and IT procurements
  • Implemented Change, Config, Release and Incident Management for the distributed infrastructure

Technical Specialist

Canada Revenue Agency
08.2001 - 04.2004
  • Company Overview: During this time, I worked within various technology teams within CRA and was the technical specialist for the design, development, release and operational support of CRA distributed services (Wintel)
  • The environment consisted of 65K users and devices, 1500 Windows Servers and over 150 /200 applications
  • During this time, I worked within various technology teams within CRA and was the technical specialist for the design, development, release and operational support of CRA distributed services (Wintel)
  • Key achievements: Divisional Lead/ SME for the ITIL implementation of incident, change and configuration management

Technical Designer

Canada Revenue Agency
11.1997 - 08.2001
  • Company Overview: During this time, I worked within various technology teams within CRA
  • My main responsibilities included the design, development, deployment and operations of Windows Server and desktop services
  • During this time, I worked within various technology teams within CRA
  • Key activities: Design and deployment of national software packages such as Office and other COTS products

Education

Project Management - Prince II Practitioner

APMG International

ITIL V3 Foundation Certified -

01.2005

3 Year program - Telecommunication

DND
01.1986

Skills

  • Project Management
  • IT Strategy
  • Business Analysis
  • IT Service Management (ITIL/MOF)
  • IT Project Integration
  • Innovation
  • High Availability
  • Disaster Recovery
  • Client Service
  • Collaboration
  • Portfolio Management
  • Program Management
  • Requirement Analysis
  • Cloud Computing
  • Virtualization
  • Influence
  • Conflict Management
  • Change Leadership
  • Mentoring
  • Project Scheduling
  • Scope Management
  • Meeting facilitation
  • Project tracking
  • Customer Relations
  • Advanced problem solving
  • Coaching and Mentoring
  • Stakeholder Communications
  • Client Relations
  • Processes and procedures
  • Strategic Planning
  • Project scope analysis
  • Technical understanding
  • Budgeting and forecasting
  • Project scope
  • Productivity Improvement
  • Project Planning
  • Presentations
  • Data Analysis
  • Risk Management
  • Root Cause Analysis
  • Technical Support
  • Purchasing and procurement
  • Change Control Processes
  • Procedure Development
  • Project development
  • Change impact analysis

Accomplishments

  • Supervised team of [Number] staff members.
  • Collaborated with team of [Number] in the development of [Project name].
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved [Result] by introducing [Software] for [Type] tasks.

Security Clearance

Top Secret Level III

Awards

  • SSC 2017 Awards of Excellence, Executive People Management, 2017
  • Chief Information Officer Council Community Awards, 2017
  • Queen Diamond Jubilee Medal in Service Management Excellence, 2012
  • Numerous awards for dedication, service excellence, teamwork, Various

References

  • Nik Kunchur, Director General, Shared Services Canada, 613-894-0627, Nik.Kunchur@canada.ca
  • Abida Syed, Senior Director, Shared Services Canada, 613-618-8170, Abida.Syed@ssc-spc.gc.ca
  • Steven Clarke, Senior Manager, Shared Service Canada, 613-301-9711, Steven.Clarke@ssc-spc.gc.ca

Communication Skills

With over 25 + years of experience in effective and efficient communication (written and verbal), I disseminated technical information; project information; expert advice to all sectors including senior executives in both official language of Canada (French and English). I created numerous IT strategy and technical architecture, design, operational, installation, project charters, project schedules and other project information for both internal and external audiences. I have significant experience delivering presentations and providing expert advice to internal and external senior executives on complex business IT issues in a horizontal, clear, broad, unbiased, and strategic manner. He provided succinct information to the target audience to obtain the desired outcome. I have led countless working groups, committees, brainstorming sessions.

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Consultant – Project Manager

Shared Services Canada
12.2021 - 05.2023

Consultant – Project Manager

Shared Services Canada
01.2020 - 05.2021

Consultant – Project Manager

Shared Services Canada
10.2018 - 05.2019

Director – Customer Project Portfolio

Shared Services Canada
08.2015 - 08.2016

Project Manager

Shared Services Canada
11.2014 - 08.2015

Senior Technical Specialist

Shared Services Canada
11.2011 - 11.2014

Senior Technical Specialist

Canada Revenue Agency
04.2004 - 11.2011

Technical Specialist

Canada Revenue Agency
08.2001 - 04.2004

Technical Designer

Canada Revenue Agency
11.1997 - 08.2001

ITIL V3 Foundation Certified -

3 Year program - Telecommunication

DND

Project Management - Prince II Practitioner

APMG International

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Richard Lefebvre