Summary
Overview
Work History
Education
Skills
Languages
Corporate Development Program Certificate
Timeline
Generic

Richard Ledesma

Huntington Park

Summary

Technologically proficient professional possesses strong troubleshooting capabilities, a customer-oriented attitude, and strong leadership abilities. Experienced in providing network and software support to corporate associates and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

18
18
years of professional experience

Work History

IT Field Technician

Chedraui USA
09.2013 - Current
  • Install, configure and maintain computer systems and network connections for El Super Markets.
  • Successfully launch of store openings by setting up, configuring, testing, and deploying POS systems and Hobart HTi scales as needed.
  • Oversee all handheld devices at El Super for inventory management, pricing, and receiving. Diagnosed and resolved hardware, software, and network issues.
  • Configure hardware, devices, and software to set up workstations for corporate employees.
  • Lead and guide peer associates in troubleshooting, POS software configuration, and department scales.

Store Manager

Rite Aid
01.2007 - 09.2008
  • Managed daily store operations, while maintaining a clean and safe environment for customers and employees.
  • Managed inventory control, financial activities, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Directed store employees successfully in a fast-paced environment through proactive communication and positive feedback.

Education

Associate of Science - IT Networking

Platt College
Costa Mesa, CA
09-2005

Skills

  • Network troubleshooting
  • Remote support
  • Endpoint security
  • Help desk support
  • Teamwork and collaboration
  • Leadership Competence

Languages

Spanish
Professional Working

Corporate Development Program Certificate

The Corporate Development Program (CDP) is designed to build a strong foundation in personal and leadership skills. Upon completion, participants will emerge as confident, capable leaders prepared for senior roles, with enhanced decision-making and problem-solving abilities. 

Timeline

IT Field Technician

Chedraui USA
09.2013 - Current

Store Manager

Rite Aid
01.2007 - 09.2008

Associate of Science - IT Networking

Platt College

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Richard Ledesma