Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Richard Lahure

Langley

Summary

Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Network Delovery Specialist

Telus/GoCo
02.2020 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Assisted Team Members in resolving technical issues that they encountered during their installations
  • Trained new personnel regarding company operations, policies and services.
  • Provided Quality Assurance by checking team members installs to ensure monitoring and documentation met company Standards

Project Manager

Zayo Canada/Optic Zoo Networks
01.2015 - 08.2019
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Managed projects from procurement to commission.
  • Planned, designed, and scheduled phases for large projects.
  • Identified plans and resources required to meet project goals and objectives.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.

Technical Support Engineer

Fujitsu Network Communications
01.2012 - 06.2014
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Performed root cause analysis of reported issues to enact corrections.
  • Documented faults and bugs for referral to development staff for use in updates.
  • Met with team personnel to share details of discovered issues and recurrent custom complaints.
  • Researched and identified solutions to technical problems.
  • Responded to customer inquiries and provided technical assistance over phone and in person.

Network Fiber Planner

Bell Canada
01.2004 - 12.2011
  • Prioritized schedules to meet project goals and overall senior management expectations
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, resourcing, risk mitigation, and proposal development for various project
  • Managed successful day-to-day operations of projects by maximizing productivity from available resources.
  • Engaged in both long and short-term project planning, strategizing for on-time, high-quality deliverables.
  • Negotiated contracts with vendors and contractors

Education

Bachelor of Engineering - Electronic Enginneering

Red River Polytechnic
Winnipeg, MB
06-1980

Skills

  • Analytical thinking

  • Documentation management

  • Vendor relations

  • Technical troubleshooting

  • Troubleshooting techniques

  • Quality assurance

  • Technical communication

  • Knowledge sharing

Languages

English
Full Professional

Certification

  • Cisco Certified Network Associate Training - 2012
  • Cisco Certified Entry Network Technician Training - 2012

Timeline

Network Delovery Specialist

Telus/GoCo
02.2020 - Current

Project Manager

Zayo Canada/Optic Zoo Networks
01.2015 - 08.2019

Technical Support Engineer

Fujitsu Network Communications
01.2012 - 06.2014

Network Fiber Planner

Bell Canada
01.2004 - 12.2011

Bachelor of Engineering - Electronic Enginneering

Red River Polytechnic

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Richard Lahure