Summary
Overview
Work History
Skills
Timeline
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Richard Kshyk

Edmonton,AB

Summary

Client-focused Account Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Business Manager Western Region

Thames River Chemical
03.2020 - Current
  • Increased overall team productivity by fostering a positive work environment and providing effective leadership.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
  • Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
  • Executed business plans to further strengthen and maximize territory sales and profits.
  • Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
  • Oversaw product delivery and shipping operations to reduce shipment turnaround times and streamline warehouse workflows.
  • Developed initial sales roadmaps and market strategies to promote successful product launches.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with customers to build connections and nurture relationships.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Account Manager

Quadra Chemicals
06.2016 - 03.2020
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
  • Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Liaised with marketing and sales teams to develop targeted campaigns.
  • Built relationships with customers and community to promote long term business growth.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Kept detailed records of daily activities through online customer database.
  • Negotiated prices, terms of sales and service agreements.
  • Met existing customers to review current services and expand sales opportunities.
  • Recorded accurate and efficient records in customer database.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Contributed to team objectives in fast-paced environment.
  • Stayed current on company offerings and industry trends.
  • Set and achieved company defined sales goals.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.

Account Manager

Thames River Chemical
11.2014 - 06.2016
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.
  • Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.

Skills

  • Customer Service
  • Analytical Thinking
  • Documentation And Reporting
  • Business Development
  • Customer Relationship Management
  • Decision-Making
  • Team Building and Leadership
  • Operational leadership

Timeline

Business Manager Western Region

Thames River Chemical
03.2020 - Current

Account Manager

Quadra Chemicals
06.2016 - 03.2020

Account Manager

Thames River Chemical
11.2014 - 06.2016

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Richard Kshyk