Summary
Overview
Work History
Education
Skills
Highlighted Skills
Timeline
Generic

PENELOPE SHANNON

Howley

Summary

Experienced customer service representative with a verifiable track record of resolving complex issues quickly and winning customer loyalty.

Overview

6
6
years of professional experience

Work History

Dental Assistant Intern

Deer lake dental
Deer Lake
06.2025 - Current
  • Assisted dentists during procedures by preparing instruments and maintaining patient comfort.
  • Sterilized dental tools and equipment following infection control protocols.
  • Managed patient records using dental software to ensure accuracy and confidentiality.

Customer Service Agent

Jazz Aviation LP
Deer Lake
01.2024 - Current
  • Checking in passengers and issuing boarding passes at the airport
  • Assisting passengers with baggage check-in and handling any issues related to luggage
  • Assisting passengers with booking flights, changing reservations, and providing flight information
  • Providing assistance to passengers with special needs, such as unaccompanied minors or passengers with disabilities
  • Resolving customer complaints and issues in a professional and timely manner.
  • Ensuring compliance with airline policies and procedures
  • Maintaining a positive and friendly attitude while interacting with passengers to enhance their overall experience

Postal Clerk

Canada Post
01.2020 - 09.2025
  • Sorting and organizing incoming and outgoing mail
  • Handling packages and parcels
  • Processing postage and mailing labels
  • Assisting customers with mail-related inquiries
  • Following postal regulations and procedures
  • Maintaining cleanliness and organization in the post office

Customer Service/Cashier

Dairy Queen
01.2024 - 01.2025
  • Greet customers with a smile and welcoming attitude
  • Take orders accurately and efficiently, making sure to confirm any special requests or modifications
  • Handle cash transactions carefully and accurately, ensuring that you give correct change
  • Maintain a positive attitude, even during busy or stressful times
  • Work efficiently to keep the line moving and provide prompt service to customers

Education

Grade 12 Diploma - OSSD

HOLLAND MEMORIAL HIGH SCHOOL
Newfoundland

Skills

  • Excellent communication skills
  • Problem-solving abilities
  • Conflict resolution

Highlighted Skills

  • Excellent communication skills: Being able to effectively communicate with customers to understand their needs and provide assistance
  • Problem-solving abilities: Being able to quickly identify and resolve issues that customers may encounter
  • Conflict resolution: Having the ability to de-escalate conflicts and find mutually beneficial solutions for both the customer and the company

Timeline

Dental Assistant Intern

Deer lake dental
06.2025 - Current

Customer Service Agent

Jazz Aviation LP
01.2024 - Current

Customer Service/Cashier

Dairy Queen
01.2024 - 01.2025

Postal Clerk

Canada Post
01.2020 - 09.2025

Grade 12 Diploma - OSSD

HOLLAND MEMORIAL HIGH SCHOOL
PENELOPE SHANNON