PENELOPE SHANNON
Howley
Summary
Experienced customer service representative with a verifiable track record of resolving complex issues quickly and winning customer loyalty.
Overview
6
6
years of professional experience
Work History
Dental Assistant Intern
Deer lake dental
Deer Lake
06.2025 - Current
- Assisted dentists during procedures by preparing instruments and maintaining patient comfort.
- Sterilized dental tools and equipment following infection control protocols.
- Managed patient records using dental software to ensure accuracy and confidentiality.
Customer Service Agent
Jazz Aviation LP
Deer Lake
01.2024 - Current
- Checking in passengers and issuing boarding passes at the airport
- Assisting passengers with baggage check-in and handling any issues related to luggage
- Assisting passengers with booking flights, changing reservations, and providing flight information
- Providing assistance to passengers with special needs, such as unaccompanied minors or passengers with disabilities
- Resolving customer complaints and issues in a professional and timely manner.
- Ensuring compliance with airline policies and procedures
- Maintaining a positive and friendly attitude while interacting with passengers to enhance their overall experience
Postal Clerk
Canada Post
01.2020 - 09.2025
- Sorting and organizing incoming and outgoing mail
- Handling packages and parcels
- Processing postage and mailing labels
- Assisting customers with mail-related inquiries
- Following postal regulations and procedures
- Maintaining cleanliness and organization in the post office
Customer Service/Cashier
Dairy Queen
01.2024 - 01.2025
- Greet customers with a smile and welcoming attitude
- Take orders accurately and efficiently, making sure to confirm any special requests or modifications
- Handle cash transactions carefully and accurately, ensuring that you give correct change
- Maintain a positive attitude, even during busy or stressful times
- Work efficiently to keep the line moving and provide prompt service to customers
Education
Grade 12 Diploma - OSSD
HOLLAND MEMORIAL HIGH SCHOOL
NewfoundlandSkills
- Excellent communication skills
- Problem-solving abilities
- Conflict resolution
Highlighted Skills
- Excellent communication skills: Being able to effectively communicate with customers to understand their needs and provide assistance
- Problem-solving abilities: Being able to quickly identify and resolve issues that customers may encounter
- Conflict resolution: Having the ability to de-escalate conflicts and find mutually beneficial solutions for both the customer and the company
Timeline
Dental Assistant Intern
Deer lake dental
06.2025 - Current
Customer Service Agent
Jazz Aviation LP
01.2024 - Current
Customer Service/Cashier
Dairy Queen
01.2024 - 01.2025
Postal Clerk
Canada Post
01.2020 - 09.2025
Grade 12 Diploma - OSSD
HOLLAND MEMORIAL HIGH SCHOOL