Richard Kidwell
Fullerton
Summary
I have over 25 years of customer service expertise, including product support, account management and marketing. My goal is to find a position where I can utilize my skills at helping people by connecting them to the products that meet their work, home, and leisure needs.
Overview
32
32
years of professional experience
Work History
Customer Service
Sam’s Club
01.2022 - 01.2025
- Assisted and supported over 750+ daily members at fuel station.
- Oversaw fuel deliveries of 3+ tankers daily, alarm systems monitoring and report any issues to have repaired, and pump maintenance for damage and issues.
- Ran monthly, and yearly safety and fuel standards tests in compliance with California State Law. Trained in emergency response procedures
- Equipment Maintenance
- Compliance Testing
Customer Service
Maruson Technology Corporation
01.2004 - 01.2020
- Provided in-person, telephone, and online technical support for a variety of Maruson data management and storage products.
- Increased local and foreign customer outreach with online and direct marketing; representation at trade shows; innovative package design and technical materials; and direct contact with potential customers.
- Managed existing accounts and identified new account leads averaging $1,000,000+ per year. Provided training and product support for all accounts.
- Marketing Manager
- Account Manager, North American Sales
Product Manager
Belkin Corporation
01.1999 - 01.2004
- Oversaw UPS (uninterruptable power supply) product line.
- Provided technical support for the company’s entire product line.
- Technical Support Level II
Tech Support Supervisor
Power Com America
01.1995 - 01.1999
- Provided support and troubleshooting for UPS systems, video conferencing, and modems.
Tech Support/Customer Service
Base 1
01.1993 - 01.1995
- Repaired and provided support for Apple and PC computers.
Education
Technical Degree - Computer Information Systems
United Education Institute
Santa Ana, CA06.1993
No Degree - General studies
Cypress College
Cypress, CA01.1989
High School Diploma -
Troy High School
Fullerton, CA06-1987
Skills
- Customer service standards
- Customer service understanding
- Customer service optimization
- Customer service expertise
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Other Experience
Forklift operator, shipping and receiving, inventory management.
Timeline
Customer Service
Sam’s Club
01.2022 - 01.2025
Customer Service
Maruson Technology Corporation
01.2004 - 01.2020
Product Manager
Belkin Corporation
01.1999 - 01.2004
Tech Support Supervisor
Power Com America
01.1995 - 01.1999
Tech Support/Customer Service
Base 1
01.1993 - 01.1995
Technical Degree - Computer Information Systems
United Education Institute
No Degree - General studies
Cypress College
High School Diploma -
Troy High School
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