Richard Junior Bisson
Welland,ON
Summary
Dynamic and results-driven professional with over 20 years of experience in business analysis, sales coordination, and strategic planning within the telecommunications sector. Proven expertise in developing and implementing effective business strategies, managing key account relationships, and ensuring quality assurance in customer service. Adept at utilizing data-driven insights to enhance sales performance and foster vendor and client relations.
Overview
26
26
years of professional experience
Work History
Maintenance Crew Member
Lookout Point Golf & Country Club
09.2024 - Current
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
Business Analyst – Performance & KPI
Cogeco Connexion
09.2013 - 09.2024
- Led initiatives to optimize sales reporting and performance metrics across multiple channels.
- Developed and maintained real-time sales reporting for all sales channels, enhancing operational transparency.
- Assisted management in defining operational objectives, contributing to the successful launch of new products and services.
- Created and managed KPIs for sales staff, ensuring alignment with company objectives and compensation plans.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Analyzed data to identify root causes of problems and recommend corrective actions.
Technical Sales Coordinator
Cogeco Connexion
09.2009 - 09.2013
- Facilitated the development and execution of sales initiatives, driving team performance and competitive advantage.
- Coached sales teams on best practices and competitive intelligence, improving sales execution.
- Built strong relationships with local supervisors and technical staff, addressing needs with professionalism.
- Developed sales KPIs for technical teams, aligning sales and operational goals.
- Fostered positive relationships with team members to improve company culture and increase productivity.
Product Marketing Coordinator
Cogeco Connexion
09.2006 - 09.2008
- Conceived and implemented marketing strategies for a major sports package, significantly enhancing customer engagement.
- Spearheaded the development of the Super Sports Package, increasing market penetration by 200%.
- Collaborated with major sports leagues to ensure compliance with territorial rights.
- Supported key customer information projects, providing insights for marketing strategies.
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
Retail Sales Coordinator
Cogeco Connexion
09.2004 - 09.2006
- Drove retail sales performance through strategic training and marketing initiatives.
- Motivated retail partners through targeted performance training, enhancing product knowledge and sales strategies.
- Represented Cogeco in district meetings, effectively communicating product benefits to retailers.
- Achieved and exceeded sales targets through the implementation of tactical sales plans.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Communications Event Coordinator
Cogeco Connexion
04.1999 - 09.2003
- Managed community event programs to enhance brand visibility and customer engagement.
- Organized and coordinated key marketing events, fostering community engagement and brand loyalty.
- Supervised and managed the Cogeco Ambassador team, creating unique customer experiences.
- Implemented budget forecasts for events, maximizing resource allocation.
- Managed event logistics and operations.
Education
Certificate - Design and Manufacturing
Niagara College
04.1992
Business Marketing - Administration
Niagara College
04.1992
High School Diploma - Secondary Education
Eastdale Secondary School
06.1989
Skills
- Sales Strategy
- Sales Cycle Analysis
- Key Account Management
- Strategic Sourcing
- Business Analysis
- Performance Metrics
- KPI Development
- Operational Objectives
- Customer Relationship Management
- Vendor Relations
- Customer Service
- Quality Assurance
- Project Management
- Team Leadership
- Budgeting
- Event Coordination
Hobbies and Interests
- Professional Development
- Sales Training
- Marketing Strategies
- Data Analysis
Timeline
Maintenance Crew Member
Lookout Point Golf & Country Club
09.2024 - Current
Business Analyst – Performance & KPI
Cogeco Connexion
09.2013 - 09.2024
Technical Sales Coordinator
Cogeco Connexion
09.2009 - 09.2013
Product Marketing Coordinator
Cogeco Connexion
09.2006 - 09.2008
Retail Sales Coordinator
Cogeco Connexion
09.2004 - 09.2006
Communications Event Coordinator
Cogeco Connexion
04.1999 - 09.2003
Certificate - Design and Manufacturing
Niagara College
Business Marketing - Administration
Niagara College
High School Diploma - Secondary Education
Eastdale Secondary School
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