Richard Jakobiw
Montreal
Summary
Experienced LP & Compliance Advisor, Coaching & Training Specialist, and Operational Policy Designer with a performance-driven and highly analytical approach. Effective at combining practical loss mitigation methods with non-conventional theories to solve complex investigations and problems. Skilled in team building and coaching, transforming individuals into efficient team members and leaders. Recognized for identifying strengths and weaknesses within a team/organization and providing effective solutions. Proven track record in authoring policies, procedures, training materials, and documentation for multiple companies, consistently delivering successful outcomes.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Specialist, Loss Prevention
SSENSE
06.2023 - 09.2024
- Developed, trained, and launched a company wide Emergency Response Plan program for employees across three unique corporate locations
- Developed, or improved upon, company policies and procedures for Loss Prevention and Security measures company-wide and provided LP training and education to employees.
- Managed a Proof of Concept initiative to study the benefits of using RFID technology in relation to inventory control and cycle counting, providing concrete evidence of increased productivity and reduced labour times, resulting in a better ROI (i.e- 32 hours of manual counting for 20,000 units versus 3.5-4 hours with RFID technology, resulting in between 27&28 hours saved).
- Championed an initiative to reduce 'wear and return' abuse by customers, as well as counterfeit items making their way back into inventory, in an effort to maintain the company's reputation as a reputable luxury reseller.
Operations Manager
GLORIA BASS DESIGN
02.2022 - 06.2023
- Streamlined daily operational processes through modernization of archaic methods.
- Established time effective inventory process in store.
- Worked on current iteration of company website and e-commerce capabilities, notably in the shipping department and technical writing.
- Ensured consistent customer care and satisfaction for all new and existing clientele.
- Followed-up on all in-house production and ensured timelines were met for customers' orders.
Loss Prevention Advisor
ARDENE
10.2016 - 02.2022
- Promoted and enforced adherence to corporate policies and procedures through on-site employee coaching and training in over 400 locations across North America.
- Reviewed and updated store security policies and procedures.
- Analyzed store layout for potential vulnerabilities, recommending improvements to reduce opportunities for theft.
- Developed and launched a loss-prevention program.
- Leveraged data analysis tools to identify patterns in theft occurrences, informing proactive measures against repeat offenders or organized retail crime groups.
Operations Officer - Intermodal Yard
CN Sales & Marketing
09.2015 - 10.2016
- Ensured that the team of over 120 unionized employees were always working safely and efficiently, and that daily targets were met
- Coordinated logistics planning, optimizing supply chain efficiency and minimizing delays in product delivery.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Optimized business processes to foster operational efficiency.
- Improved customer satisfaction rates by addressing concerns promptly and efficiently resolving issues.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Drove team engagement to achieve aggressive company targets.
Team Leader - Police Communications
CN Police Service
01.2013 - 09.2015
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Communications Analyst
CN Police Service
09.2011 - 01.2013
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Streamlined information gathering from callers, allowing for quicker decision-making and resource allocation.
- Coordinated large-scale multi-agency responses involving multiple jurisdictions during major incidents or disasters.
- Effectively managed stressful situations, maintaining a calm demeanor while providing crucial support to both callers and first responders.
- Provided exceptional customer service to callers in danger or those facing an immediate disruption in their vicinity due to CN operating practices.
Loss Prevention Manager
RUDSAK Inc.
02.2010 - 07.2011
- Created and implemented all aspects of the Loss Prevention program through the creation of Corporate and Loss Prevention policies and procedures, documentation, and in-store training.
- Supported Sales & Operations in their day-to-day activities to ensure sales objectives were met.
- Authored the company's code of conduct and was co-head of the OLF and CSST committees.
- Provided HO and stores with security features, notably alarms, EAS, and bio-control systems.
- Oversaw all aspects of inventory control, reporting, and shrinkage.
- In the absence of the S&O Director, managed the department and all duties associated with the role for Head Office and store employees.
Loss Prevention Specialist
LE CHATEAU
01.2008 - 11.2009
- Provided training for employees to further develop their Loss Prevention techniques.
- Conducted thorough investigations of suspected internal and external theft cases, leading to increased resolution rates.
- Reduced shrinkage rates by regularly reviewing inventory counts and addressing discrepancies promptly and effectively.
- Analyzed store layout for potential vulnerabilities, recommending improvements to reduce opportunities for theft.
- Responded swiftly to emergency situations within the store, ensuring customer and employee safety during incidents such as theft or disturbances.
- Increased company understanding of loss control strategies through on-site client training seminars and implementation of new programs.
Loss Prevention Auditor
GROUPE DYNAMITE
11.2006 - 01.2008
- Coordinated alarm system installations in new and existing stores
- Led a team in developing a project related to alarm and camera installations for the company's expansion into the United States and personally oversaw the installations in the new locations.
- Investigated suspected cases of theft, resulting in increased recovery rates and reduced losses.
- Analyzed sales data for signs of internal theft, leading to prompt detection and resolution of issues.
- Maintained detailed records of all audit findings, resulting in streamlined communication between departments regarding identified issues.
Loss Prevention Analyst / Coordinator
ALDO GROUP
06.2005 - 09.2006
- Managed departmental budgets related to investigations and security services provided to the stores
- Prepared ROI Business Plans for Executives resulting in increased productivity while reducing expenditures.
- Enhanced loss prevention strategies by analyzing data and identifying trends in theft and fraud incidents for all ALDO Group locations throughout North America and Europe.
- Collaborated with cross-functional teams to develop and execute loss prevention initiatives that effectively addressed both internal and external risks.
- Streamlined reporting processes to ensure timely communication of loss prevention metrics to stakeholders.
Fraud Analyst / Investigations
RBC FINANCIAL GROUP
01.2002 - 06.2005
- Limited exposure and reduced losses through countermeasures.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Consistently exceeded performance targets by demonstrating keen attention to detail and exceptional analytical skills in identifying fraudulent patterns.
- Assisted law enforcement agencies with information pertaining to ongoing investigations, contributing to successful case closures.
Education
Certificate in Dispatching Emergency Calls -
College Momorency
Lean Six Sigma Green Belt Certification -
Master Sensei
Interview & Interrogation Techniques -
Wicklander-Zulawski & Associates
Bachelor of Arts - English Specialization
Concordia University
Montreal, Quebec01.2002
Skills
- Operational efficiency
- Problem-solving aptitude
- Program evaluation
- Coaching and mentoring
- Multitasking
- Data analysis
- Documentation management
- Customer relations
- Quality assurance
Certification
- Interview & Interrogation Techniques, Wicklander-Zulawski & Associates
- Certificate in Dispatching Emergency Calls, College Momorency
- Lean Six Sigma Green Belt Certification, Master Sensei
Accomplishments
- Analysis, Skilled at analyzing information leading to investigative cases. Was instrumental in solving the international data breach of high-end retail companies in 2005 through financial investigations.
- Corporate Policies and Procedures, Extensive expertise in various aspects of developing policies and procedures for corporate wide implementation.
- Technology, Comprehensive knowledge of various tools and systems used to detect, conduct, and resolve investigations.
- Leadership and Management, Proven leadership and team-building skills, coupled with the ability to train and motivate teams to achieve high performance results.
- Project Management, Successfully led numerous initiatives resulting in positive ROI for companies.
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Senior Specialist, Loss Prevention
SSENSE
06.2023 - 09.2024
Operations Manager
GLORIA BASS DESIGN
02.2022 - 06.2023
Loss Prevention Advisor
ARDENE
10.2016 - 02.2022
Operations Officer - Intermodal Yard
CN Sales & Marketing
09.2015 - 10.2016
Team Leader - Police Communications
CN Police Service
01.2013 - 09.2015
Communications Analyst
CN Police Service
09.2011 - 01.2013
Loss Prevention Manager
RUDSAK Inc.
02.2010 - 07.2011
Loss Prevention Specialist
LE CHATEAU
01.2008 - 11.2009
Loss Prevention Auditor
GROUPE DYNAMITE
11.2006 - 01.2008
Loss Prevention Analyst / Coordinator
ALDO GROUP
06.2005 - 09.2006
Fraud Analyst / Investigations
RBC FINANCIAL GROUP
01.2002 - 06.2005
Lean Six Sigma Green Belt Certification -
Master Sensei
Interview & Interrogation Techniques -
Wicklander-Zulawski & Associates
Bachelor of Arts - English Specialization
Concordia University
- Interview & Interrogation Techniques, Wicklander-Zulawski & Associates
- Certificate in Dispatching Emergency Calls, College Momorency
- Lean Six Sigma Green Belt Certification, Master Sensei
Certificate in Dispatching Emergency Calls -
College Momorency
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