Richard Hansen
Edmonton,AB
Summary
Dynamic Commercial Manager with a proven track record at Matco Moving Solutions, excelling in customer relationship management and operations management. Enhanced client satisfaction through effective communication and issue resolution. Skilled in contract negotiation and team training, fostering collaboration and achieving organizational goals while optimizing performance metrics.
Overview
20
20
years of professional experience
Work History
Commercial Manager
Matco Moving Solutions
10.2014 - Current
- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Enhanced product offerings by conducting market research and identifying emerging trends within the industry.
- Strengthened team and organization by recruiting and hiring qualified employees.
- Developed strong partnerships with key stakeholders, fostering collaboration to achieve shared goals.
- Built relationships with clients to establish new contracts.
Project Manager
Matco Moving Solutions
07.2014 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Door Shop Supervisor
Glenora Lumber
04.2010 - 09.2014
- Oversaw daily operations, ensuring that all tasks were completed accurately and on time.
- Developed strong team dynamics, fostering a positive work environment for all staff members.
- Mentored and trained new employees to ensure consistent service standards across the team.
- Checked incoming orders and organized new stock.
Logging Coordinator
Foothills Lumber
03.2005 - 01.2010
- Assisted in the development of annual budgets for the Logging Department based on historical data analysis and projected growth scenarios.
- Optimized equipment usage by coordinating timely maintenance schedules and ensuring proper allocation of resources.
- Collaborated with forestry experts to implement sustainable logging practices that minimized environmental impact while maximizing yield.
- Coordinated training programs for staff members, enhancing their skills in logging techniques and safety procedures.
Education
High School Diploma -
Buck Mountain Central
Buck Lake AB Red Seal - Carpentry
Northern Alberta Institute of Technology
Edmonton, NoneSkills
- Operations management
- Team Training
- Contract terms negotiation
- Customer relationship management
Languages
English
Timeline
Commercial Manager
Matco Moving Solutions
10.2014 - Current
Project Manager
Matco Moving Solutions
07.2014 - Current
Door Shop Supervisor
Glenora Lumber
04.2010 - 09.2014
Logging Coordinator
Foothills Lumber
03.2005 - 01.2010
High School Diploma -
Buck Mountain Central
Red Seal - Carpentry
Northern Alberta Institute of Technology
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