Richard Hamilton
Beaumont
Summary
Customer service and operations professional with 10+ years of experience in fast-paced retail and customer support environments. Skilled in problem solving, inventory coordination, data accuracy, and team collaboration. Technical training in cybersecurity, Windows/Linux systems, and troubleshooting with strong adaptability to new software and systems.
Overview
1
1
Certification
4
4
years of post-secondary education
9
9
years of professional experience
Work History
Meat & Seafood Clerk
Kroger
Frankenmuth
08.2021 - 06.2025
- Assisted customers with product selection, issue resolution, and phone inquiries in a high-volume environment
- Managed inventory tracking, product ordering, stock rotation to ensure optimal product availability and daily department organization
- Maintained accurate inventory records to support operational efficiency and daily documentation processes
- Trained new employees on procedures, customer service standards, and department workflow
- Coordinated deliveries while ensuring adherence to safety and quality compliance standards
General Contractor Apprentice
RKJ Construction
Orange
01.2021 - 07.2021
- Assisted in framing, drywall installation, and finishing tasks on residential projects.
- Maintained clean job sites by organizing tools and materials effectively.
- Supported senior contractors in managing on-site safety protocols and regulations.
Meat Clerk
The Butchery
Costa Mesa
01.2016 - 07.2018
- Assisted customers with product selection and provided cooking recommendations.
- Prepared and packaged various meat products for customer sales.
- Maintained cleanliness and organization of the meat display area.
Education
Cybersecurity Bootcamp - Computer And Information Sciences
University of Michigan
Ann Arbor, MI 01.2022 - 06.2023
University of Michigan - Cybersecurity Program
University of Michigan
Ann Arbor, MI 01.2021 - 05.2023
Skills
- Inventory Management
- Customer Service
- Data Entry
- Operations Support
- Troubleshooting
- Documentation
- Microsoft Office Suite
- Windows
- Linux
- Typing: 60 WPM
- Team Collaboration
Certification
CompTIA A+, In Progress
Systems And Technology
- Experience troubleshooting Windows PCs and common software issues
- Installed/upgraded PC hardware including RAM and wireless adapters
- Familiar with Windows/Linux environments and common business software
- Comfortable learning new systems, applications, and digital workflows
Timeline
Cybersecurity Bootcamp - Computer And Information Sciences
University of Michigan
01.2022 - 06.2023
Meat & Seafood Clerk
Kroger
08.2021 - 06.2025
General Contractor Apprentice
RKJ Construction
01.2021 - 07.2021
University of Michigan - Cybersecurity Program
University of Michigan
01.2021 - 05.2023
Meat Clerk
The Butchery
01.2016 - 07.2018