Summary
Overview
Work History
Education
Skills
Timeline
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Richard Guerra

Chula Vista

Summary

Dynamic and dedicated professional with extensive experience at Jamul Casino, excelling in customer service and money handling. Proven ability to maintain a safe and engaging environment while building strong guest relationships. Recognized for keen observation and quick decision-making, ensuring compliance with gaming regulations and enhancing the overall player experience.

Experienced with range of table games, ensuring compliance with all gaming regulations and maintaining game integrity. Utilizes strong communication skills to engage with patrons and provide top-tier customer service. Knowledge of casino operations and effective dispute resolution, ensuring smooth and enjoyable gaming experiences.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Table Games Dealer

Jamul Casino
05.2023 - 08.2025
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
  • Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
  • Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
  • Assisted players with placing bets, educating on game rules to increase understanding.
  • Monitored game for potential security risk to protect operation and players.
  • Maintained a professional and welcoming atmosphere for players with excellent communication skills.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Enhanced customer experience by providing friendly and efficient service during table games sessions.
  • Upheld the highest standards of game security, quickly identifying potential cheating or suspicious behavior.
  • Assisted in training new dealers, sharing expert knowledge of game rules and best practices for customer service.

Valet Attendant

Jamul Casino
01.2021 - 04.2023
  • Established positive guest relationships through consistent delivery of excellent customer service.
  • Assisted in the training of new team members, ensuring consistent service quality across all attendants.
  • Welcomed arriving guests and explained car retrieval procedures.
  • Reduced wait times for guests with effective communication and coordination among valet team members.
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.
  • Streamlined vehicle retrieval process for faster turnaround times, leading to increased guest loyalty.
  • Conducted pre-shift visual inspections of vehicles, noting any existing damage before taking possession from the guest.

Security Officer

Jax Enterprises
02.2019 - 08.2020
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.

Education

High School Diploma -

Hilltop Highschool
555 Claire Ave Chula Vista, CA 91910 United State
05.2015

Skills

  • Excellent customer service
  • Keen observation
  • Money handling expertise
  • Team player mentality
  • Reliability and punctuality
  • Patience and composure
  • Quick decision making
  • Stress tolerance
  • Gaming equipment maintenance
  • Guest service
  • Table game rules
  • Currency exchange
  • Fraud detection
  • Teamwork and collaboration
  • Attention to detail
  • Excellent communication
  • Active listening
  • Money handling
  • Relationship building
  • Professional ethics
  • Self motivation
  • Goal setting
  • Professionalism
  • Continuous improvement
  • Physical stamina
  • Adaptability
  • Problem-solving aptitude

Timeline

Table Games Dealer

Jamul Casino
05.2023 - 08.2025

Valet Attendant

Jamul Casino
01.2021 - 04.2023

Security Officer

Jax Enterprises
02.2019 - 08.2020

High School Diploma -

Hilltop Highschool

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Richard Guerra