Summary
Overview
Work History
Education
Skills
Languages
Cars, Rc's and camping
Timeline
Generic

Richard Gravelle

Nanaimo,BC

Summary

Been in the automotive business for over 25 years, managed many parts stores and have been service manager as well.

All my back ground is automotive and management, I can supply more info if required thank you

Overview

3
3
years of professional experience

Work History

Service Advisor

Harris Oceanside Chevrolet
05.2023 - Current
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.

Service Advisor

Woodgrove Chrysler
10.2021 - 05.2023
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Streamlined appointment scheduling for improved efficiency and increased daily appointments.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.

Store Manager

Bumper To Bumper Auto Parts
09.2020 - 10.2021
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

Education

High School Diploma -

Selkirk Secondary School
Kimberley, BC
06.1982

Skills

  • Service Recommendations
  • Technical Support
  • Price Quoting
  • Repairs Scheduling
  • Customer Service
  • Service Estimates

Languages

English
Full Professional

Cars, Rc's and camping

Been around vehicles since I was 13, have rebuilt many vehicles. I also like Nitro RC cars and trucks as well as fly Drones.

Timeline

Service Advisor

Harris Oceanside Chevrolet
05.2023 - Current

Service Advisor

Woodgrove Chrysler
10.2021 - 05.2023

Store Manager

Bumper To Bumper Auto Parts
09.2020 - 10.2021

High School Diploma -

Selkirk Secondary School

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Richard Gravelle