Richard Gervais

* Achieved higher driver retention rates by fostering a positive work environment and better communication with management.

* Developed strong relationships with customers resulting in better day to day communication.

* Implemented and enforced safety programs such as Safe Choice and IDELLIC.

* Trained new employees on proper protocols and customer service standards.

* Effectively communicated with drivers to ensure excellent customer service was maintained.

* Assisted in recruiting, hiring and training new drivers.

* Ordered and distributed all PPE and supplies that drivers required to work safely.

* Installed, set up and trained drivers on all new technologies including ELD and LYTX devices.

* Diligently monitored LYTX event recorders installed in all truck to ensure consistent driver compliance.

* Collaborated with management to develop company-wide safety policies, procedures, and guidelines.

* Enforced emergency response plans, ensuring preparedness in the event of a crisis or disaster.

* Implemented corrective actions following incidents to minimize risks and improve overall safety performance.

* Responded to any emergency incidents and accidents and provided followup reports with a root cause.

* Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.

* Monitored workplace activities to determine compliance with safety regulations and standards.

* Conducted safety audits and inspections to identify workplace hazards and deficiencies.

* Performed safety analyses to evaluate potential risk at new sites.

• Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
• Achieved safe driving records by consistently following traffic rules and regulations.
• Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
• Provided exceptional customer service, addressing concerns and resolving issues promptly.
• Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.