Richard Gayle
Management
Scarborough,ON
Summary
Talented Operations Director skillful developing and implementing policies, procedures and plans to enhance and direct company activities. Successful background growing revenue, allocating resources and coordinating plans by utilizing excellent verbal and written communication, program management and team leadership abilities gained during 5-year career in Communications.
Overview
18
18
years of professional experience
Work History
Operations Director
International Credit
09.2016 - 12.2022
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Implemented equipment to eliminate production bottlenecks, boosting productivity and ensuring earlier completion date.
- Slashed overtime expenses by restructuring staff and managed over 50 customer calls per day
- Rolled out lean manufacturing processes, which initiated quality control and decreased arrears.
- Managed payroll processes by collecting staff time sheets, checking accuracy, correcting hours, tracking in database and approving routing.
Sales Manager
Pharma Medica
10.2011 - 08.2016
- Spearheaded and redesigned our company's new sales model which grew globally
- Organized promotional events and interacted with community to increase sales volume.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Team Leader
Rogers Communications
05.2005 - 09.2011
- Evaluated customer needs and feedback to drive product and service improvements.
- Held weekly team meetings to inform team members on company news and updates.
- Observed packing operations to verify conformance to specifications.
- Created and managed project plans, timelines and budgets.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Managed to listen to over 40 calls per day by monitoring Quality
Education
Bachelor of Arts - Business Analysis And Process Management
Francis Marion University
South Carolina08.1995
Skills
- Credit Terms Determination
- Performance Monitoring and Evaluation
- Improve Performance
- Manage Operations
- Crisis Communications
- Accounts Payable and Accounts Receivable
- Quarterly Reviews
- Hiring and Onboarding
Working out, Soccer and Golf
I played Pro Soccer over in China before coming back to focus on my Coaching goals. In my spare time enjoy playing golf and living a healthy Lifestyle by working out.
Timeline
Operations Director
International Credit
09.2016 - 12.2022
Sales Manager
Pharma Medica
10.2011 - 08.2016
Team Leader
Rogers Communications
05.2005 - 09.2011
Bachelor of Arts - Business Analysis And Process Management
Francis Marion University