Richard Everett Jr
Antelope
Summary
Thorough team contributor with strong organizational capabilities. Strong background in repairing and maintaining work place and vehicles. Effective leader and proficient on data input and team building
Overview
16
16
years of professional experience
1
1
Certification
Work History
Master Appliance Technician
MSJ Appliance
04.2023 - Current
- Contributed to company growth by consistently meeting or surpassing monthly performance targets such as completed repairs or upsell opportunities.
- Upheld company reputation through exceptional professionalism in interactions with customers both onsite at their homes or over phone consultations.
- Maintained an organized inventory of tools, equipment, and parts for efficient access during service calls.
- Disassembled, repaired and reassembled equipment in good working order.
Master Technician Team Lead
Nana Technologies
12.2019 - 04.2023
- Supported Technicians in field through tech line using resources and OEM portals
- Worked with engineer team using experience in the appliance repair industry to automate and scale service goals and vendor relationships
- Provide quality checks on part orders and accuracy of parts requested to ensure completion of repairs
- Lead of 3-5 master technicians to reach KPI goals support goals
- Teach system and electrical trainings "On Site" in CA and AZ areas for technicians to learn skills
- Worked on the app through multiple computer programs using Forms, Sheets/Excel, and Power Point
Lead Mentor Technician
Sears In Home Service
08.2011 - 12.2019
- Evaluated technician performance through periodic reviews, providing constructive feedback designed to elevate skills and knowledge among staff members.
- Provided training and ride along assistance to ensure quality of repairs of technicians in field
- Managed the Sacramento team from office between full time manager positions gaining experience in company systems and management of routing and technicians
- Maintenance of truck fleet and shop inventory and cleaning warehouse and work areas
- Performed scheduling of repairs and rentals of machinery or vehicles quickly to ensure fast resolutions
- Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
Dock Worker
Desert Industries
01.2009 - 04.2010
- Reduced risks of damage to cargo through careful handling and adherence to best practices in packaging and palletizing.
- Increased efficiency in loading and unloading cargo by utilizing proper equipment and techniques.
- Used fork lifts, hand truck, and pallet jacks to move materials on dock.
- Assisted in training new dock workers on company procedures, ensuring consistent performance across the team.
- Maintained different equipment and ensured safety goals were met
- Used floor cleaning equipment as well as a clean swept work environment
- Maintained parking lot and loading areas daily
Education
High School Diploma -
Live Oak High School
Antioch, CA06-1994
Skills
- Attention to detail
- Power Tools and Equipment
- Maintenance and repairs
- Quality control
- Mechanical Knowledge
- Documentation and reporting
- Equipment maintenance
- Safety Equipment
- Electrical repair
- General Plumbing
- Tech-Savvy
- General Plumbing
- Minor Carpentry
- Multitasking and organization
- Janitorial and equipment set up and tear down skills
Certification
Coaching Systems Forklift certification
Mainstream Engineering Corporation
HVAC Section 608 certification
8495797BCF7B5C040
Timeline
Master Appliance Technician
MSJ Appliance
04.2023 - Current
Master Technician Team Lead
Nana Technologies
12.2019 - 04.2023
Lead Mentor Technician
Sears In Home Service
08.2011 - 12.2019
Dock Worker
Desert Industries
01.2009 - 04.2010
High School Diploma -
Live Oak High School
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