Richard Engoulou
Oshawa,ON
Summary
Dynamic and experienced Information Security Professional with over 9 years of progressive experience in developing, implementing, and managing comprehensive information security strategies. Adept at leading teams, managing risk, and ensuring compliance with industry standards and regulations. Skilled in aligning security initiatives with business objectives, maintaining strong vendor relationships, and staying ahead of emerging threats and trends in Information Technology. Possesses a master’s degree in information technology as well as a graduate certificate in Information security management and cyber-Security and holds CISSP certification (Credential ID:684498), underscoring a commitment to ongoing professional development. Enthusiastic [Job Title] polished in optimizing systems to address dynamic needs, improve collaboration and strengthen security. Weighs crucial business and IT needs against procedural limitations to assess roadmaps for optimal functions. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technical Lead
ZUKULEE
01.2021 - Current
- Strategic Leadership: Developed and maintained a robust information security strategy, ensuring alignment with organizational goals
- Team Management: Led a high-performing team of 15 instructors, 5 operation and administration members as well as 3 IT specialists, overseeing recruitment, training, and performance management, fostering a culture of continuous learning and operational excellence
- Policy Development: Drafted and implemented comprehensive security policies, standards, and guidelines, ensuring organizational compliance with legal, regulatory, and contractual obligations
- Risk Management: Led risk assessments, identifying vulnerabilities and implementing effective risk mitigation strategies to protect the organization’s assets
- Incident Response: Developed and maintained an incident response plan, coordinating swift and effective actions in the event of security breaches
- Technology Oversight: Managed the selection, implementation, and maintenance of security technologies, continuously enhancing the organization’s security architecture
- Vendor Relations: Built and maintained strong relationships with external security vendors (Microsoft and Zoom), ensuring access to cutting-edge solutions and services
- Stakeholder Communication: Collaborated with internal stakeholders, including executive management, to align security initiatives with broader business objectives.
- Enhanced system performance with thorough code reviews, debugging, and optimization techniques.
- Provided educational expertise and mentoring to junior team members.
- Evaluated and recommended new tools and technologies that resulted in increased development efficiency and up-to-date technical skillsets within the team.
- Improved systems with addition of new features and infrastructure.
- Implemented continuous integration and deployment strategies for faster release cycles and improved application reliability.
Lecturer
BOREAL COLLEGE
01.2020 - 01.2022
- Designed / revised / updated courses, including: Consulted with program and course administrators, advisory committees, potential employers, and students
- Defined learning outcomes and evaluated / validated these outcomes
- Specified and approved learning approaches and necessary resources
- Incorporated educational technologies to meet the learning needs of students
- Reviewed and revised curriculum and participated in professional development activities during non-teaching periods
- Teaching of Assigned Courses: Delivered scheduled instruction in the Fall, Winter, or summer terms
- Ensured student awareness of course learning outcomes and evaluation techniques
- Provided tutoring and academic advising for students both in and out of class
- Provided a learning environment that effectively uses available resources, including educational technologies
- Evaluated student progress / achievement and assuming responsibility for the overall assessment of the student’s work
- Developed a learning environment conducive to success for all students
- Provision of Academic Leadership: Provided guidance to students, instructors, and part-time professors relative to teaching assignments
- Participated in curriculum and consultative committees, and departmental / faculty meetings
- Liaised with community members, engaging in program, Department, School, or Faculty, and College promotion
- Remained current in the field of study and maintaining awareness of emerging trends and practices related to teaching and learning in higher education
- Modeled the College values Caring, Learning, Integrity, Respect.
- Developed and implemented innovative teaching strategies to engage students in lectures and coursework.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Cultivated critical thinking skills through challenging assignments that required analysis, synthesis, and evaluation of information from various sources.
- Participated in conferences and professional development opportunities to stay up-to-date with latest trends in field.
- Utilized distance learning technology to instruct students remotely.
Application and Computer Network Support Specialist
DYNACARE MEDICAL LABORATORIES - BRAMPTON
01.2016 - 01.2020
- Oversaw Application Management and Support, Communication with Business Partners, and Change Control
- Provided first and second level support by troubleshooting, investigating and resolving problems
- Troubleshoot and resolved problems related to networking and systems in the various patient centers
- Participated in the review and configuration of new applications
- Made recommendations for the configuration/implementation of new features to ensure that the use of the application is optimal and that investments made in technological solutions are maximized
- Proposed new technological virtualization solutions and application implementations in a Windows and VMWARE virtualization environment
- Administration of Windows 7, 8.1 and 10 operating systems and training of users in new Windows 10 features
- Managed and administrated the Barracuda Firewall by creating email and malware access control lists
- Managed and administrated the SFTP and interfacing systems to clinical applications.
- Optimized network security through continuous monitoring, vulnerability assessments, and prompt incident response.
- Enhanced network performance by diagnosing and resolving complex technical issues.
- Conducted regular audits of hardware and software inventory to maintain accurate records and facilitate efficient resource allocation.
- Troubleshot failed drives, warnings and unscheduled reboots.
- Reduced downtimes during routine maintenance tasks by employing thorough testing procedures prior to implementing changes.
Bilingual System administrator
DYNACARE MEDICAL LABORATORIES - BRAMPTON
01.2014 - 01.2016
- Provided support for computer and application issues
- Completed user administration on the Windows 2012 active directory system
- Provided training for employees on good security habits and the outlook emailing system
- Troubleshoot and resolved issues related to the computers and media equipment.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Managed onboarding and offboarding of employees.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
- Provisioned new software and hardware for use, following established security policies.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
- Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
- Enhanced system performance by optimizing server configurations and implementing regular updates.
- Increased efficiency in the workplace by ensuring seamless integration of new applications into existing systems.
- Contributed to cost-saving initiatives by analyzing resource usage trends and recommending infrastructure adjustments accordingly.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Drove continuous improvement of IT governance processes.
- Worked with users to determine areas of technology in need of improved usability.
- Completed reports detailing network and systems performance and downtime issues.
- Improved security measures by conducting vulnerability assessments and applying necessary patches.
- Fostered culture of continuous improvement, leading initiatives for software and hardware upgrades that kept pace with technological advancements.
- Secured sensitive data from unauthorized access, meticulously managing user permissions and access controls.
- Empowered users with training sessions on new software applications, enhancing productivity across departments.
- Increased user satisfaction by promptly resolving technical issues and maintaining open lines of communication.
- Ensured high availability of critical systems by setting up and monitoring failover mechanisms and redundancy protocols.
- Alleviated potential security risks, promptly addressing software vulnerabilities as they were identified.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Evaluated software products to determine compatibility with existing systems.
- Installed and configured network printers and other peripheral devices.
- Implemented and maintained virtual private networks.
Education
IT Security Certificate -
Fanshawe College
01.2018
Master of Research (M. Sc. A) Computer Science (Network Security) -
University of Montreal - École Polytechnique de Montréal
01.2013
Bachelor of Science - Computer Networking
Private University of Montplaisir
Tunisia, Tunis06-2010
Skills
- Information Security Strategy Development
- Team Leadership and Management
- Security Policy Development and Compliance
- Risk Management and Incident Response
- Security Technology Management
- Vendor and Stakeholder Management
- In-depth knowledge of Information Security Frameworks (eg, NIST, ISO 27001)
- Incident Response and Risk Management Methodologies
- Excellent Communication and Collaboration Skills
- Customer Relationship Management
- Technological integration
- Project Leadership
- Application security
- Policy Implementation
- Mentorship and coaching
- Technology advocacy
- Continuous integration
- Technical Mentoring
- Self Motivation
- Time management abilities
- Decision-Making
- Team Collaboration
- Effective Communication
- Active Listening
- Problem-solving aptitude
- Interpersonal Skills
- Professionalism
- Reliability
- Adaptability
- Team building
- Relationship Building
- Analytical Thinking
- Task Prioritization
- Analytical Skills
- Interpersonal Communication
- Written Communication
- HTML
- JIRA
- Cryptography
- Process Improvement
Certification
- Comptia Security+, 07/2017
- ITIL V3 Foundation, 08/2015
- Comptia A+, 11/2013
- CCNA1, CCNA2, 04/2010
- Linux, 11/2008
- CISSP, 02/2020
References
Available upon request.
Languages
French
Native or Bilingual
English
Full Professional
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
Affiliations
- ISC2
Timeline
Technical Lead
ZUKULEE
01.2021 - Current
Lecturer
BOREAL COLLEGE
01.2020 - 01.2022
Application and Computer Network Support Specialist
DYNACARE MEDICAL LABORATORIES - BRAMPTON
01.2016 - 01.2020
Bilingual System administrator
DYNACARE MEDICAL LABORATORIES - BRAMPTON
01.2014 - 01.2016
Master of Research (M. Sc. A) Computer Science (Network Security) -
University of Montreal - École Polytechnique de Montréal
IT Security Certificate -
Fanshawe College
Bachelor of Science - Computer Networking
Private University of Montplaisir