Summary
Overview
Work History
Education
Skills
Timeline
Generic

Richard E Crawford

Folsom,CA

Summary

A seasoned professional with a robust background in operations management and a journeyman tile setter, I have significantly enhanced customer satisfaction and operational efficiency at Crawford's Tile. Skilled in carpentry, plumbing, and creating optimal solutions, my proactive approach and dedication to quality service have driven business success and client loyalty.

Overview

38
38
years of professional experience

Work History

Owner/ Operator

Crawford's Tile
04.2002 - Current
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.

Handyman

HandyMan Connection
03.1999 - 04.2002
  • Performed minor wall repair, installed drywall, and applied wallpaper.
  • Built and repaired decks, fences and sheds to improve overall appearance of homes.
  • Removed and repaired carpet and wood flooring.
  • Demonstrated versatility by successfully tackling a wide range of tasks, from plumbing and electrical work to carpentry and general home repairs, showcasing adaptability and expertise within the field.
  • Installed and repaired tile projects, ensuring high-quality workmanship.

Tile Setter

Primo Tile
04.1992 - 02.1999
  • Used power wet saws and tile cutters to cut tiles to specifications for projects.
  • Maintained a safe work environment through proper use of tools, equipment, and adherence to safety protocols.
  • Reviewed blueprints and specifications to determine labor and materials that would be required to complete tiling project.
  • Prepared surfaces for tiling using appropriate materials such as cement board or waterproof membrane to ensure long-lasting installations.
  • Created detailed layouts for various tile setting projects.
  • Executed floating of mortar walls and floors effectively.

Building Maintenance Worker

Sunrise Retirement Villa
05.1994 - 06.1995
  • Installed new locks, door handles, and door closers.
  • Responded to after-hours maintenance emergencies as needed, providing prompt and effective solutions to minimize impact on tenants.
  • Restored and repaired worn and damaged building components to support appearance, longevity and security.
  • Improved building safety by conducting regular inspections and addressing potential hazards promptly.
  • Maintained cleanliness and organization throughout common areas and facilities, promoting a positive living environment for tenants.
  • Handled minor landscaping tasks such as lawn care or snow removal when required to maintain an attractive property appearance.
  • Performed room changeovers and painting when residents vacated or passed.

Tile Apprentice

Leal Tile
08.1989 - 02.1992
  • Ensured long-lasting results by properly applying grout sealers after completing the grouting process on each project.
  • Improved tile installation quality by meticulously measuring and cutting materials to fit specific spaces.
  • Consistently met client expectations by following established industry standards for proper tile installation techniques.
  • Contributed to a positive work environment by maintaining a respectful attitude towards colleagues and clients at all times.
  • Mastered and implemented proper tile installation techniques.

Building Maintenance Worker

Provo Excelsior Hotel
03.1987 - 04.1989
  • Installed new locks, door handles, and door closers.
  • Responded to after-hours maintenance emergencies as needed, providing prompt and effective solutions to minimize impact on tenants.
  • Restored and repaired worn and damaged building components to support appearance, longevity and security.
  • Improved building safety by conducting regular inspections and addressing potential hazards promptly.
  • Performed drywall repairs to maintain structural integrity and aesthetic appeal.
  • Performed repainting and touch-up tasks in guest rooms to ensure a consistent and attractive environment.
  • Performed plumbing repairs in guest rooms and lobby areas.

Education

High School Diploma -

American River College
Sacramento, CA

Skills

  • Operations management
  • Documentation and reporting
  • Business planning
  • Carpentry
  • Plumbing
  • Sheet rock installation and repair
  • Painting
  • Light electrical
  • Journeyman Tile Setter

Timeline

Owner/ Operator

Crawford's Tile
04.2002 - Current

Handyman

HandyMan Connection
03.1999 - 04.2002

Building Maintenance Worker

Sunrise Retirement Villa
05.1994 - 06.1995

Tile Setter

Primo Tile
04.1992 - 02.1999

Tile Apprentice

Leal Tile
08.1989 - 02.1992

Building Maintenance Worker

Provo Excelsior Hotel
03.1987 - 04.1989

High School Diploma -

American River College

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Richard E Crawford