RICHARD DURAND
Belle River
Summary
Developed exceptional client relationship management and solution-oriented selling techniques in competitive sales environment. Skilled in identifying customer needs and creating tailored solutions that drive revenue growth. Seeking to transition into new field where these transferrable skills can contribute to success in diverse settings.
Overview
28
28
years of professional experience
Work History
Outside Sales Representative
Keyline Cutting Tools
06.2016 - Current
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Managed client base, exceeding sales targets and contributing to overall team success.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Targeted prospective clients by reviewing business directories, building database of leads and attending networking events.
- Created and implemented marketing strategies and proposed innovative ideas to attract new clients.
- Proactively managed client correspondence and recorded tracking and communications.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Supported customers continuously from sales process to product set-up and use.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
- Serviced existing accounts on regular basis to maximize revenue.
- Addressed each customers' needs and wants to recommend suitable product options.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Attended industry trade shows to network with potential clients and stay current on market trends.
Outside Sales Representative
Industrial Tools Supply
07.2003 - 06.2016
- Increased client satisfaction by building strong relationships and providing tailored product recommendations.
- Established long-term partnerships with key accounts by delivering consistent value-added services and support throughout the relationship lifecycle.
- Gathered valuable customer feedback, sharing insights with internal teams for continuous improvements in product development processes.
- Actively sought referrals from satisfied customers, leading to increased new business opportunities within existing networks.
- Provided detailed sales reports to management, highlighting successes and areas for improvement.
- Conducted product demonstrations for prospective clients, showcasing unique features and benefits.
- Developed a comprehensive understanding of competitor products to better position company offerings in the marketplace.
- Attended industry trade shows to network with potential clients and stay current on market trends.
- Worked closely with inside sales team members to maximize lead generation efforts and drive overall sales growth.
- Enhanced customer loyalty with timely follow-ups, addressing concerns, and offering exceptional support.
- Managed account portfolios, regularly assessing client needs and identifying opportunities for upselling or cross-selling products.
- Developed tailored pricing strategies based on customer requirements while maintaining profitable margins for the company.
- Streamlined order processing by effectively communicating with internal teams and clients, ensuring timely delivery of products.
- Participated in ongoing training initiatives to continually expand product knowledge and improve selling techniques.
- Established new accounts through cold calling and personal visits to potential customers.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
Outside Sales Representative
Lunar
02.1997 - 07.2003
- Educating prospective clients about products led many becoming long-term customers.
- Exceeded sales targets by effectively conducting product demonstrations and persuasive presentations.
- Collaborated with internal teams to develop customized solutions for clients, resulting in increased sales volume.
- Improved client retention rate with consistent follow-up meetings and addressing concerns promptly.
- Contributed insights on competitors'' tactics observed during field visits.
- Built strong customer relationships through regular communication, follow-up, and exceptional service.
- Feedback from customers was utilized to make improvements in product offerings.
- Fulfilled customer queries over phone, in-person and through email to provide and maintain highest level of customer care.
- Liaised with department personnel to support order processing and product flow.
- Assisted with development of long-term company strategies to increase profitability.
- Utilized various sales techniques to develop relationships with customers and drive sales.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
High School Diploma -
Riverside High School
Windsor, ON06.1983
Skills
- Relationship building
- Consultative sales approach
- Opportunity identification
- Motivated team player
- Problem-solving
- Customer Service-oriented
Timeline
Outside Sales Representative
Keyline Cutting Tools
06.2016 - Current
Outside Sales Representative
Industrial Tools Supply
07.2003 - 06.2016
Outside Sales Representative
Lunar
02.1997 - 07.2003
High School Diploma -
Riverside High School
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