Richard Dolan
Orléans,ON
Summary
RESUME OF MR. RICHARD DOLAN Role Description Senior Business Consultant Resource Profile Mr. Richard Dolan is a Senior Professional with 20+ years of experience in the field of Information Technology. Extensive experience in Project Planning, Business Requirements Gathering, Stakeholder Analysis, Business Transformation, Joint Application Development (JAD), Rapid Application Development (RAD), and Stakeholder Outreach from simple meetings to complex management processes to create positive outcomes that meet management objectives and foster understanding. Subject Matter Experts are extensively consulted in carrying out this process. Participated in various projects in a multitude of computing environments encompassing mainframe, client/server, COTS, and Service Oriented Architecture web–based systems for both government and private sectors. Strong experience in all aspects of the SDLC from Project Charter through the Post–implementation review. Well versed in all aspects of SIT and UAT. Experience communicating to all levels of the client organization using clear and compelling written products and presentations/briefings. Strong familiarity with Treasury Board Secretariat guidelines concerning Business Requirements Documents, Business Case Development, Technical Writing, Project Charters, Project Management Plans, Risk and Gap analysis. All business analysis methodology used is based on BABOK Language English PRINCE2P ITIL V4 Foundation Agile Scrum Master Qualiware – Smart Management and Architecture Professional Development AREAS OF EXPERTISE/PROFESSIONAL DEVELOPMENT BA Planning and Monitoring Elicitation and Collaboration Process Analysis Process re-engineering Requirements Life Cycle Management Project Management Strategy Analysis Requirements Analysis and Design Definition Solution Evaluation Business Process Modelling, Operations Management Joint Requirement Planning
Overview
23
23
years of professional experience
Work History
E - Service Manager
Canada Border Services Agency
Service manager
11.2023 - 04.2024
- Mr
- Dolan was responsible for the following activities
- Service Strategy Development: Developing strategies for IT services aligned with CBSA's overall objectives
- Service Level Management: Establishing and managing service level agreements (SLAs) with stakeholders
- Service Portfolio Management: Managing the portfolio of IT services offered by CBSA
- Vendor Management: Overseeing relationships with external vendors providing IT services
- Service Improvement Initiatives: Identifying areas for improvement in IT services and implementing enhancements
- Incident and Problem Management: Managing the resolution of IT service incidents and problems
- Change Management: Coordinating changes to IT services to minimize disruption and maximize value
- Service Desk Oversight: Supervising the operations of the IT service desk, ensuring timely resolution of user issues.
Commercial Business Transformation Architect
Canada Border Services Agency – CBSA
01.2020 - 02.2023
- Risk mitigation: What are the potential risks associated with capacity limitations, and how can they be mitigated?
- Overall, an Impact and Capacity Assessment helps CBSA make informed decisions about changes to its IT environment, ensuring that they are implemented smoothly and with minimal disruption to operations
- It also helps identify areas where additional resources or improvements may be needed to enhance the resilience and effectiveness of IT systems
- Project Value > 500 million
- Project Description:
- The Commercial Portfolio Directorate is responsible for enabling effective and efficient border management through the design, development, implementation, and delivery of large business transformation projects
- Tasks Performed:
- Developing policies and rules that allow an organization to carry out its mandate and functional responsibilities, and that govern the organization’s actual and planned capabilities in terms of computers, data, information, human resources, communication facilities, software and management responsibilities
- Advising on the creation and implementation of commercial business processes and process re-engineering
- Developing business architecture to align organization with strategic objectives
- Developing the specifications for where, how and why the various organizational components fit together as they do, and how they support the organization’s mandate
- Creating presentations and use cases; consulting and presenting to various stakeholders and facilitating meetings and discussions
- Constant training and provisioning of guidance of CBSA staff who are working on service management or projects, which includes transfer of knowledge
- Developing and coordinating policies, processes and systems related to commercial risk assessment, border passage processing, and collection and processing of advance reporting information in electronic and paperless communication methods
- Ensuring consistency and integration with the organizations and government architectures and business strategies
- Evaluating the feasibility of the architecture and technologies related to a business change
- Identifying risks associated with the architecture and technologies and recommending risk mitigation
- Analyzing and recommending alternative solutions, methodologies and strategies
- Assisting in the prioritization and assignment of architectural improvements; and
- Development of a service architectural strategy and plan.
Senior Business Consultant
Shared Services Canada
09.2018 - 10.2019
- SSC
- RCMP Policing Infrastructure Operations, Participated in the creation of a new Business Intake Process for the PIO (Policing Infrastructure Operations) with goal of delivery of services on a timelier basis, from the Business Requirement initiation phase through Implementation
- Performed the first level validation on all Partner/Client IT business requests to determine how the client will approach the work depending on the request type, size and scope
- Coordinated the development of options to meet the business requirements and monitoring the request progress closely up until the implementation begins
- While the solution is being defined, Mr
- Dolan was on hand to deal with issues and questions and to support the teams in implementing any required changes to requirements to ensure the solution effectively meets Partner/Client needs
- Tasks Performed:
- As a Senior Business Consultant at Shared Services Canada worked on improvements to the RCMP Policing Infrastructure Operations initiative
- Documented the operational workflow and created new Business process models (VISIO BPMN) showing the ‘To Be’ flow for all PIO business intake requirements and its integration with SSC Electronic Business Intake and Demand Management system
- Worked with team to gather, document, and analyze the business requirements and objectives for the project
- Created new Business Requirement Document (BRD) forms that enabled a more efficient and productive way of providing services to the PIO
- Analyzed business objectives and business requirements to gain understanding of project goals
- Analyzed and developed architecture requirements design of Policing Infrastructure Operations which involved analyzing current architecture and recommending areas for improvement including process analysis and process re-engineering
- Assisted partner in developing and documenting statements of requirements using the client’s own Business Requirements Document methodology
- Evaluated and reviewed partner submitted BRD and identified and documented any issues and items to be reviewed
- Assisted partner in performing business analysis of statement of requirements (including business and functional requirements) to identify work required via the client’s BRD process
- Analyzed and developed processes and process maps to describe the overall structure and flow of operations within the Policing Infrastructure Operations initiative
- Updated processes and process maps to incorporate new processes, as necessary
- Prepared and facilitated BRD review meetings with partner organizations to ensure business objectives were met in documented requirements
- Prepared and performed BRD kickoff and ongoing status update meetings with partner organizations and internal stakeholders
- Updated performance dashboard and other reporting tools provided to the partner
- Supported and use the selected departmental methodologies
- Reported on the progress of the requests (via the Business Intake Tracking System (BITS)).
Senior Business Consultant
Shared Services Canada - SSC
01.2017 - 04.2018
- Project Value: $50M+
- Project Description:
- The Enterprise Business Intake and Demand Management mandate is to provide a centralized enterprise approach for managing the department's demand from intake to delivery, enabling informed decision–making to support the department's service delivery and management
- Mr
- Dolan maintained the link between the Account Teams and Service Lines throughout the Enterprise Business Intake Process
- Mr
- Dolan was responsible for doing a first level validation on all Partner/Client IT business requests to determine how SSC will approach the work depending on the request type, size and scope
- After the analysis was completed, Mr
- Dolan would assign one or more Service Lines to each request and then coordinate the development of options to meet the business requirements, developing cost estimates and monitoring the request progress closely up until the implementation begins
- While the solution was being defined, Mr
- Dolan was on hand to deal with issues and questions and to support the Account Teams in implementing any required changes to requirements to ensure the solution effectively meets Partner/Client needs
- Tasks Performed:
- Validated the business requirements received from customers against the Functional Directives, standardized criteria and capacity analysis
- Led and coordinated the Assessment phase (during solution development effort with SMEs) in the early stage of the business intake process; Led and coordinate kick–off meetings to support solution design or high–level architecture to meet the business requirements
- Coordinated the development of options to meet the business requirements, develop cost estimates and monitor request progress closely up until the implementation begins
- Developed Business Requests (BR) costing/pricing based on the Solution Design, option analysis or high–level architecture to determine indicative or substantive pricing
- Reported on the progress of the requests (via the Business Intake Tracking System (BITS)
- Assigned BR (Business Request) to the appropriate service lines for implementation.
Senior Business Consultant
Health Canada, Electronic Medical Records
02.2016 - 08.2016
- Project Value: $200,000
- Project Description:
- The scope of this IM/IT project at Health Canada was to plan and initiate the implementation of 2 distinct Electronic Medical Records (EMRs) in nursing stations where FNIHB–OR provides primary care nursing services
- Initial planning to support this work includes current state business process mapping in at least 2 sites (one in each distinct geographic area), draft business flow map (for EMR implementation), draft data flows (for EMR implementation) to support planning and preparation of preliminary Privacy Impact Assessment.
Senior Business Consultant
Canada Border Services Agency
02.2014 - 01.2016
- CBSA
- Field Operations Support System (FOSS) replacement, M
- Project Description:
- The CBSA is responsible for border management that contributes to the safety and security of Canada and facilitates the flow of persons and goods, thereby contributing to Canada’s prosperity
- The future operating environment of the CBSA is one of ever–shifting challenges and opportunities
- Increasingly, CBSA’s ability to respond to operational priorities and provide secure and modern border management depends on its capacity to build and deploy modern and innovative science and technology solution and services that are closely aligned with and responsive to the operational demands and priorities of the Agency
- The scope of this IM/IT project was to transform and update The Field Operations Support System (FOSS), which impacted many CBSA systems and is mission critical
- The FOSS Replacement (FR) Project is a joint initiative between CBSA and CIC
- The project involved collaborating with personnel and stakeholders at CBSA headquarters as well as personnel and stakeholders in regional offices in Canada and within other national government departments
- The purpose of the IM/IT project is to replace current FOSS functionality used by CBSA employees inland and at POE (Point of Entry)
- FOSS is a legacy COBOL system developed by Citizenship and Immigration containing approximately one million lines of code
- The information provided by FOSS is instrumental to the CBSA Border Officers to determine the status of any person attempting to enter Canada (e.g., Illegal immigrants, false visas, Interpol watch lists, known terrorists)
- Tasks Performed:
- Worked with CBSA on the Field Operations Support System (FOSS) replacement initiative
- Led JAD sessions with stakeholders and Subject Matter Experts, in both group and one–on–one formats, to gather, define and document business and system requirements, priorities and stakeholder needs for the project
- Developed and documented statements of requirements for the initiative based on requirements gathered through JAD sessions
- Developed the business requirements documentation for the project
- Analyzed and developed architecture requirements design for the FOSS replacement
- Analyzed business and systems requirements to define business objectives and gain understanding of the requirements that must be met by the FOSS replacement
- Was responsible for analyzing business objectives and business requirements for the FOSS replacement initiative
- Developed business requirements to systems requirements traceability matrices in order to track and validate requirements throughout requirements validation process
- Analyzed existing FOSS architectures, document and analyzed areas for improvement and provided recommendations for improvements
- Assisted CBSA Business Units, Subject Matter Experts, IT Solution Architects and DBAs with expertise in the development and drafting of the requisite Project Artefacts and their supporting documents for the Field Operations Support System (FOSS) Replacement Project
- Analyzed and documented various interfaces for the project, such as those between the new, internal manual Field Operations Support System and existing and external automated application systems including interfaces to RCMP, CSIS, CSE and Interpol, to determine any gaps in the actual functionality of the new system and the desired functionality
- This was accomplished by using elicitation and collaboration techniques with the Subject Mater Experts and Stakeholders for each respective interface to ensure that all gaps were identified
- Worked and collaborated with personnel in CBSA headquarters, CBSA personnel in regional offices in Canada and national stakeholders from RCMP, CSIS, and CSE as well as national and foreign Interpol representatives to define and negotiate business and program requirements
- Documented requirements and facilitated negotiations of requirements with stakeholders
- Reconciled conflicts with requirements and functionalities, decomposed high–level information into details to define the future business processes, using BPMN to create process flows and models
- Presented findings to all stakeholders and used excellent communication and facilitation skills to obtain consensus and create buy–in for the project
- Once full approval had been received, confirmed with Senior Management to initiate the project
- Analyzed and developed processes and process maps to describe the overall structure and process flows related to the FOSS system
- Performed gap analysis of the AS–IS and TO–BE states by evaluating the business and functional requirements of the FOSS release gathered from multiple sources
- Used Microsoft Excel to produce costing models, which included a cost reduction analysis from gained development efficiencies, and various recommendations to successfully deliver the project
- CBSA created a new system for their enforcement requirements and querying at the border
- A lot of FOSS was replaced with an existing Seibel based system and the cost was spread over multiple departments
- Stakeholder elicitations were conducted using a formal approach using guidelines and tools that follow best practices including but not limited to:
- Business Analysis Approach
- Business Objectives
- Existing Business Analysis Information
- Potential Value
- Needs
- Stakeholder analysis and engagement approach
- Elicitation Activity Plan
- Conduct elicitation
- Confirm elicitation Results
- Deliverables
- Statement of Requirements Documents
- Business Requirements Documents
- Business Use Cases
- Business User Stories
- Develop Business Process Flows
- UAT test scripts
- All documents will use CBSA approved Templates
- Reviewed System Use Cases to ensure that all the business requirements have been adequately addressed
- Participated in analysis and design meetings
- Working with CBSA involved adhering to World Customs Organization (WCO) frameworks and providing advice and guidance to the project team regarding the use of World Customs Organization nomenclature standards
- Followed customs and compliance procedures and policies outlined by the World Customs Organization, which aim to simplify and harmonize customs procedures
- Project 6
Senior Business Consultant
Shared Services Canada – SSC, VOIP Solution
02.2013 - 01.2014
- The purpose of this project was to remove all unused Centrex lines for the telephone exchange and replace them with a VOIP solution throughout various Government of Canada departments at part of Workplace 2.0, which was in alignment with the department’s goals and objectives, modernizing the infrastructure, security and business processes at SSC
- Tasks Performed:
- Reviewed, analyzed, evaluated and developed detailed business and functional requirements, documentation, process flows and data models to contribute to the development of project plans including project charter, project deliverables, cost/benefits analysis, timeline estimates, asset management, scope and control
- Gathered and documented requirements using tools and techniques such as: UML, use cases, JAD workshop facilitation, and investigation of current state (existing systems and/or process mapping) to create the ‘As Is’ and the ‘To Be’ BPMN
- Liaised with external stakeholders and vendors to define the business and technical requirements at the product level
- Analyzed and developed architecture requirements design for the VOIP solution which involved analyzing current architecture and recommending areas for improvement
- Identified components of the VOIP solution that needed to be developed to support architecture requirements
- Produced deliverables such as the Business Requirement document for EAP 8.3 Unused Centrex Lines IVR process
- Used Excel spreadsheets and functions to produce costing models for the implementation of the VOIP solution, which included a cost reduction analysis (VOIP required little installation cost at the outset, and no maintenance costs over time; cellular services costs are less than 25% of the cost of Centrex and desk phones) for the project, and various recommendations, such as, removing unused lines lowered the Centrex lease cost, and using VOIP allowed for unlimited lines, without the redundancy and costs of desk phones
- Produced business process models and process maps for enterprise software applications and operational processes, supporting processes and management processes
- Within business process models and process maps depicted business data and business organizations as well as business processes, using Visio BPMN 2.0 techniques and tools
- Developed and delivered impact analysis and options analysis, which identified the impacts, cost reductions and technology options for the VOIP solution to meet functional and non–functional requirements, analyzing business problems, understanding opportunities, and tracing relationships between business objectives, other requirements and deliverables through development cycles
- Establish acceptance test criteria with client and created UAT test scripts
- Analyzed business functional requirements to identify information, procedures, and decision flows, and reviewed existing work processes and organizational structure including process analysis and process re-engineering
- Analyzed and evaluated functional/technical requirements, identified candidate business processes, information, procedures and decision flows for re–design with the goal of increased system efficiency, develop statements of requirements for considered alternatives, defined interfaces, and performed a gap analysis between the current and future state of the automated processes, the objective of which was to identify modifications and potential solutions, and suggest a recommended course of action using selected departmental methodologies
- Maintained Project Documentation in Oracle Beehive
- Created the Data Dictionary for the IVR process
- Created and maintained the RTM
- Worked with a development team and took on project responsibilities geared to their technical expertise
- Provided input into the design and development of network service management portal
- Maintained schedules using MS Project
- Collected, documented and validated business requirements, identified system requirements and created systems designs
- Translated business requirements into application design and specifications
- Authored and edited project documentation
- Reported progress of the project on an ongoing basis and at scheduled points in the life cycle
- Performed transfer of knowledge, through written and verbal methods
- Project 7
- Human Resources and Skills Development Canada – HRDSC
- Enterprise System Renewal Program
Senior Business Consultant
National Defence, DND
06.2012 - 08.2012
- Enterprise System Renewal Program – This project was initiated by the Treasury Board Secretariat in conjunction with HRDSC as part of their initiative to modernise the Public Service
- Tasks Performed:
- Produced more than 120 Business Process Modelling Notation diagrams using MS Visio and IGRAFX (BPMN 2.0)
- Mr
- Dolan reported to the executive Director General
- Reviewed existing work processes and organizational structure
- Analyzed business functional requirements to identify information, procedures and decision flows and process mapping
- The driving force for this contract was to reduce the 'silo' effect of the present infrastructure to clearly identify duplication and redundancies
- Just some of the processes that were defined in BPMN ‘To Be’ include:
- Department Budget Defaults
- Add Department Budget Deductions
- Department Budget Taxes
- Enter Budget (FMBB, ES1)
- Budget Period criteria
- Job Code criteria
- Competency Criteria
- Create Training demand profile
- Choose Active Scenario
- Freeze Training Budgets
- Project 8
Senior Business Consultant
JAGNet
03.2011 - 04.2011
- JAGNet Portal
- Tasks Performed:
- As a, Mr
- Dolan completed the Use Case and Requirements documents for a portion of the new JAG Net Portal Application
- The two Use Case/Requirements developed were (Jag APPS and My Site) the Use cases and Requirement documents were produced using Rational Requisite Web and interfaced with SharePoint 2007
- Stakeholders and Subject Matter Experts were extensively consulted
- Project 9
Senior Business Consultant
Country Lane Fine Wood Products
09.2008 - 03.2009
- The purpose of this project was to establish a web presence to enable customers to view the products, services and costs related to the company’s offerings
- Tasks Performed:
- Reviewed existing work processes and organizational structure
- Analyzed business functional requirements to identify information, procedures and decision flows
- Defined new requirements and opportunities
- Produce the Business Requirements document and preliminary costs and options for a Receivables and Payables system including all the function, process mapping and decision flows, state diagrams, screens, user manual, User Acceptance Test data, reports (including their usage and priorities);
- Maintained the schedule using MS Project
- Created and maintained the RTM
- Used MS Visio and Business Process Notation Modeling for the ‘As Is’ and the ‘To Be’
- Developed the data Dictionary
- Developed the physical and logical data model
- Developed all screen layouts using Visio and Rational Requisite Web
- Created impact analysis for change requests and problem reports
- Created UAT test scripts
- Project 10
- Privy Council Office – PCO
- Senior Personnel Appointments System
Senior Business Consultant
Health Canada
10.2006 - 07.2008
- On Electronic Medical Records Systems
- Developed and documented statement of requirements document including business, user, functional and service–level requirements for considered alternatives (alternatives were considered only if they affect business processes/requirements) to ensure that IT–delivered solutions support the business through the implementation process
- Developed and delivered an options analysis for the Electronic Medical Records System to replace the current manual paper–based system, taking into consideration Privacy Acts, Health Standards and IMSD/HC standards, recommending use of either OSCAR EMR or Telus Health
- Facilitated sessions and workshops with stakeholders including Subject Matter Experts that were consulted in each region (head nurses), in both group and one–on–one formats, to gather, define and document business requirements, priorities and stakeholder needs for the project
- Presented findings to all stakeholders to obtain consensus and create buy–in for the project
- Once full approval had been received, confirmed with Senior Management to initiate the project
- Perform business analyses of functional requirement changes to identify information, procedures, and decision flows to assess the impact of change
- Created and maintained the Requirements Traceability Matrix; (RTM)
- Documented the operational workflow
- Evaluated existing procedures and methods, identified and documented items such as database content, structure, application subsystems
- Analyzed, defined and documented interfaces of manual paper–based system to automated applications operations and internal application subsystems for the new and existing Electronic Medical Records system, to external EMR systems OSCAR and TELUS Health
- The interfacing required the analysis of both EMRs, their capabilities and compliance with provincial inter–operability and most importantly how well they can satisfy the user requirements
- Reviewed, evaluated and documented the existing business processes of the nursing station in the Sioux Lookout Zone, producing business process models in the form of activity diagrams to support the current AS–IS environment of a nursing station in the Sioux Lookout Zone, applying Industry and IMSD/HC Business Process Modeling Notation (BPMN 2.0) standards to map processes and create models, defining the future business processes and the ‘TO–BE’ state
- Produced and delivered costing models using Excel Spreadsheets, which included a cost reduction analysis for the project, and made recommendations to successfully deliver the project to Senior Management
- Presented and provided recommended to Senior Management in the form of presentations, with some of the proposed solutions for Health Canada being that they Health Canada pursue and implement either OSCAR or TELUS Health as both technical solutions would meet the business requirements of operating with provincial inter–operability, as well as the privacy requirements, which improved front line services and lowered costs
- Produced the cost reduction analysis by analyzing Health Canada budgets and project business requirements and determined that the implementation of EMRs would increase costs initially, but lower them over an extended period, as there would not need to be space for archives and streamlined electronic business processes (finding and editing records) would save costs in terms of time and effort
- Performed a gap analysis between the current state and the future state, and established acceptance test criteria with client by addressing, supporting and using the selected departmental methodologies
- Identified Functional Requirements that required specific business processes, functions or user tasks, to be in place
- Identified Non–Functional Requirements that identify non–functional conditions the implementation must meet such as design elements
- Identified any performance requirements such as number of concurrent users and sub second response time
- Analyzed and documented the data flow of the nursing stations in the Sioux Lookout Zone when utilizing EMR, applying IMSD/HC standards, and created business process diagrams are to be delivered in BPMN 2.0 format
- Developed current state (AS–IS) and (TO–BE) process maps and supporting documentation., Project Description:
- Working on this IM/IT project, Mr
- Dolan was responsible for the Business Process Re–engineering of the Senior Personnel Appointments System, which was used to schedule meetings and appointments
- The environment for the new and improved application was developed with Java Enterprise .Net, and Team Foundation Server
- Tasks Performed:
- As a, , Mr
- Dolan worked on the Senior Personnel Appointments IM/IT System at PCO
- Analyzed and developed architecture requirements design for the Senior Personnel Appointments System
- Reviewed existing work processes and organizational structure
- Analyzed current architecture design and recommended areas for improvement
- Obtained and analyzed business and systems requirements for the Senior Personnel Appointments System
- Created a RTM in order to track and validate requirements throughout requirements validation process
- Updated the traceability matrix with new or updated system requirements as necessary throughout the project
- Wrote and executed Product and User Acceptance Test Cases, which were critical to the success of the application, using the knowledge acquired through close study of the Business and Functional requirements
- Identified information, procedures and business flows that would result in successful delivery of the project, including Incident and Change Management processes, and a data dictionary to identify and describe the types of data and object relationships for the development team
- Created and wrote the technical specification defining new requirements and opportunities
- Provided preliminary costs of the identified options and developed an options analysis for stakeholder approval
- Some options considered included client server architecture and Service Oriented Architecture; recommended SOA as is offered more flexibility in development (Java applications could use services implemented in C++, for example), and did not require centralized servers, which was accepted by stakeholders
- Used MS Visio and Business Process Modeling Notation 2.0 to produce business process models and maps, evaluated the “As Is’ BPMN diagram and performed process workflow analysis to evaluate inefficiencies and dependencies between older processes
- Mapped new processes to the functional requirements of the new system, and created the ‘To Be’ BPMN diagram
- Updated processes and process maps to incorporate new processes related to the Senior Personnel Appointments System, as necessary
- Designed and developed report mock-ups based on client requirements to deliver the Business Requirements Document, Requirements Management Plan, Requirement traceability matrix, and functional and system specifications documents, among others, and presented report mock–ups to the client for approval prior to finalization
- Identified candidate business processes for redesign with the goal of increasing overall performance and efficiency of the IM/IT solution, developed statements of technical requirements, and supporting design specifications for considered alternatives
- Created the Business Case adhering to Treasury Board Guidelines
- Maintained the schedule using MS Project
- Created and maintained the Requirements Traceability Matrix
- Identified user enhancements or other functions to be integrated as required and their priorities in Joint Application Design workshops with the major stakeholders and Subject Matter Experts
- Stakeholder elicitations were conducted using a formal approach using guidelines and tools that follow best practices including but not limited to:
- Created impact analysis reports including costing for change requests, problem reports and risk analysis, and prepared project documentation such as Cost Estimates, Project Charters, Change Requests Schedules and risk analysis as necessary
- Validated the User Requirements to include the requested design updates (screens, reports, new functionality)
- Identified the obsolete screens/functions
- Identified the modules that needed to be migrated or re–engineered
- Incorporated the design requirements for each of the enhancements
- Maintained the schedule using MS Project
- Developed the Use cases and Functional Requirements that documented the business function model, the process model and operational activities and dependencies
- Developed the Data Requirements to include a physical and logical data model and business rules
- Checkpoint Reviewed to decide if requirements identified were similar enough to existing application structure to continue with detailed module design effort
- Defined at a detailed module design level the Senior Personnel Appointments system, screens, use cases, functions and reports with their usage and properties, acceptable response times, and data flows
- Established user acceptance test criteria with client
- Defined validation and conversion load requirements of current data
- Obtained client sign–off on the requirements analysis and project plan
- Project 11
- Citizenship & Immigration Canada – CIC
- Re-Engineering of Legacy Applications
Senior Business Consultant
06.2003 - 03.2006
- Mr
- Dolan aided the Project Manager in the Business Process Re–engineering of approved Business Systems Legacy applications to improve the information flow necessary for CIC to continue their mandate
- The IM/IT re-engineering project involved collaboration with CIC personnel and stakeholders within CIC headquarters and within regional offices in Canada
- Tasks Performed:
- Worked on the reengineering of legacy IM/IT applications as a Senior Business Consultant at CIC
- Interviewed both Stakeholders and Subject Matter Experts from headquarters and regional offices in Canada to elicit the business functional and system requirements, processes and decision flows for the SLAC approved initiatives and ensured that all user requirements procedures and decision flows are fairly described
- Elicited, analyzed, documented, and managed business and system level requirements with respect to client, business, functional, non–functional and security needs for this IT development project including (but not limited to): levels of confidentiality, data integrity and high availability of sensitive data, to successfully identify necessary procedures and business flows, manage client expectations, and ultimately ensure that the final SONAR reporting application was developed efficiently and as specified
- Developed and maintained the business requirements documentation for the project
- Analyzed and developed architecture requirements design for the new systems which involved analyzing current system architectures and recommending areas for improvement
- Reviewed existing work processes and organizational structures, analyzed the business functional requirements to identify information, procedures and decision flows
- Analyzed the business functional requirements and system requirements using BPMN to identify and document information procedures and decision flows
- Analyzed business objectives and business requirements to gain understanding of project goals
- Developed business requirements to systems requirements traceability matrices in order to track and validate requirements throughout requirements validation process
- Defined and negotiated business and program requirements, collaborating with headquarters and regional stakeholders and personnel to negotiate conflicts
- Collected all input from other areas of IMTB and the regional stakeholders regarding the impact on development and support for the approved initiatives and produced the functional requirements using standardized tools and technologies
- Analyzed and developed processes and process maps to describe the overall structure and process flows related to the new system
- As required, updated processes and process maps to incorporate new processes
- Developed the Use cases, conducted JAD workshops
- Developed UAT test scripts and defined and documented the interface between manual to automated operations within the application and performed testing to identify defects, establishing acceptance test criteria with client and stakeholders
- Stakeholder elicitations were conducted using a formal approach using guidelines and tools that follow best practices including but not limited to:
- Business Analysis Approach
- Business Objectives
- Existing Business Analysis Information
- Potential Value
- Needs
- Stakeholder analysis and engagement approach
- Elicitation Activity Plan
- Conduct elicitation
- Confirm elicitation results
- Maintained the Project Budget and schedule using MS Project
- Assisted in the analysis of D2 GCMS documents
- Provided weekly status reports
- Project 12
- Citizenship & Immigration Canada - CIC
- Permanent Resident Card (PRC) System
Senior Business Consultant
05.2001 - 04.2003
- M
- Project Description:
- The purpose driving the decision to have a Permanent Resident Card (PRC) was to provide an excellent means of visual examination for the examiner, to positively identify the holder with a reliable media
- The key components are:
- Inventory Management – managed all cards from the time that the raw stock was shipped to its destination
- Card tracking data was provided to ensure the current status of the card as well as the history of the card
- Client Card Management – managed the client interaction with the card
- Specifically, the initial mail out of the card, plus the management of Lost, Stolen, Renewals, Expired and Undelivered cards
- Client Card tracking data was provided to ensure the status of all cards that had been issued to the respective client
- Contributed to the Web site to aid clients in finding the right information to get a Permanent Resident Card
- Production Management – managed the card production from the time that the request was created to the time that the request was submitted to the Card Production Facility
- Card request tracking data was provided to ensure the current status of the card as well as the history of the card
- The business rules for card for card request generation ensured that the data required for the generation of the card, the mail out of the card and the payment of the card was complete before the card request was generated
- Citizenship and Immigration Canada (CIC) planned on issuing identification cards both to new immigrants and existing permanent residents (Permanent Resident Cards) using a CRM system
- A Seibel COTS was chosen to implement this system and issue Permanent Resident Cards
- The work on the IM/IT project involved collaboration and liaison with stakeholders and personnel located at headquarters as well as within regional offices
- Tasks Performed:
- While working as a Business Transformation Architect, performed transformation and reengineering tasks on the Permanent Resident Card (PRC) IM/IT System initiative
- Conducted interview sessions with and liaised and collaborated with Stakeholders and Subject Matter Experts from headquarters and regional CIC offices in Canada to gather requirements
- Elicited business and functional requirements of the Siebel system through JAD sessions with project stakeholders, business clients and personnel from headquarters and regional offices across Canada
- Documented business requirements for the initiative into a business requirements document (BRD)
- Analyzed business objectives and business requirements to gain understanding of project goals
- Defined and designed new requirements and opportunities including new architecture requirements for the PRC System
- Reviewed and confirmed the User Requirements process and decision flows using Rational Unified Process
- Managed lifecycle of project requirements and supported and used the selected departmental methodologies to coordinate business analysis activities including translating business requirements into architecture requirements design and technical requirements
- Analyzed and developed processes and process maps to describe the overall process and flow of processes related to the PRC System
- Developed and documented new business processes to support the PRC System
- Updated processes and process maps to incorporate new processes, as necessary
- Provided preliminary costs on the various options
- Created the Business Case adhering to Treasury Board guidelines
- Provided preliminary cost estimates of the available options
- Maintained the budget and schedule using MS Project
- Developed all the Use cases
- Developed UAT test scripts
- Established acceptance test criteria with client by addressing:
- Functional Requirements that identify specific business processes, functions or user tasks that must be in place
- Non–Functional Requirements that identify non–functional conditions the implementation must meet such as design elements
- Performance Requirements that identify such events as sub second response time
- Stakeholder elicitations were conducted using a formal approach using guidelines and tools that follow best practices
- Appendix A - Certifications
- Richard Dolan - Confidential Page 1 of 16
Education
High School Diploma -
Simplilearn
06.1969
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
Accomplishments
- Service Reporting and Analysis: Generating reports on IT service performance and analyzing trends
- Financial Management: Managing the budget for IT services and ensuring cost-effective delivery
- Service Transition Planning: Planning and overseeing the transition of new or modified IT services into operation
- Service Continuity Planning: Developing and maintaining plans to ensure continuity of IT services in case of disruptions
- Service Compliance: Ensuring IT services comply with relevant regulations and standards
- Service Catalog Management: Maintaining a catalog of available IT services for stakeholders
- Training and Development: Providing training and development opportunities for staff involved in delivering IT services
- Impact and Capacity Assessment: An "Impact and Capacity Assessment” at CBSA refers to a process used to evaluate the potential impact of changes or incidents on IT systems and infrastructure, as well as the capacity of those systems to handle such changes or incidents
- Here's a breakdown of what is entailed:
- Impact Assessment: This involves analyzing the potential effects that a proposed change, incident, or event could have on CBSA's IT systems and operations
- This assessment considers factors such as:
- Functional impact: How will the proposed change or incident affect the functionality of IT systems and applications?
- Technical impact: What technical challenges or issues might arise as a result of the change or incident?
- Operational impact: How will the change or incident impact day-to-day IT operations and processes?
- Financial impact: What are the potential cost implications of the change or incident?
- Compliance impact: Will the change or incident affect CBSA's compliance with relevant regulations or standards
- Capacity Assessment: This involves evaluating the capacity of CBSA's IT systems and infrastructure to handle the proposed change, incident, or workload
- This assessment considers factors such as: Performance capacity: Can the IT systems handle the anticipated increase in workload or demand?Scalability: Is the infrastructure capable of scaling up or down to accommodate changes in workload or demand
- Resource availability: Do CBSA's IT resources (e.g., servers, storage, network bandwidth) have sufficient capacity to support the change or incident
- Redundancy and failover: Are there sufficient redundancy measures in place to ensure continuity of operations in case of failures or disruptions?
Languages
English
Full Professional
Timeline
Service manager
11.2023 - 04.2024
Commercial Business Transformation Architect
Canada Border Services Agency – CBSA
01.2020 - 02.2023
Senior Business Consultant
Shared Services Canada
09.2018 - 10.2019
Senior Business Consultant
Shared Services Canada - SSC
01.2017 - 04.2018
Senior Business Consultant
Health Canada, Electronic Medical Records
02.2016 - 08.2016
Senior Business Consultant
Canada Border Services Agency
02.2014 - 01.2016
Senior Business Consultant
Shared Services Canada – SSC, VOIP Solution
02.2013 - 01.2014
Senior Business Consultant
National Defence, DND
06.2012 - 08.2012
Senior Business Consultant
JAGNet
03.2011 - 04.2011
Senior Business Consultant
Country Lane Fine Wood Products
09.2008 - 03.2009
Senior Business Consultant
Health Canada
10.2006 - 07.2008
Senior Business Consultant
06.2003 - 03.2006
Senior Business Consultant
05.2001 - 04.2003
E - Service Manager
Canada Border Services Agency
High School Diploma -
Simplilearn