Richard Delne
Maple Ridge,Canada
Summary
Self-driven customer service professional with over 10 years of experience working in a dynamic call center. Strong verbal and written communication skills. Passionate about building lasting relationships with customers.
Overview
18
18
years of professional experience
Work History
Counter Assistant
Dairy Queen
MAPLE RIDGE, BC
06.2025 - Current
- Performs day-to-day customer service activities within the hospital revenue operations.
- Assigned Patient Business Services (PBS) location.
- Serves as part of a Customer Service team.
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Build sustainable relationships of trust through open and interactive communication.
Customer Service Assistant
Data Vimenca
Maple Ridge, British Columbia
06.2015 - Current
- To assist the Line Manager to manage the day to day running of all aspects of the hotel and its services.
- To assist the Line Manager to manage and co-ordinate with other department heads.
- To assist the Line Manager to investigate and resolve customer complaints.
- Effective assistance in management, liaison, support and assistance with the remainder of organisation.
Customer Service Representative
Teleperformance
Santo Domingo, Santo Domingo
08.2022 - 06.2025
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.
- Expediting correction or adjustment; following up to ensure resolution.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Work with customer service manager to ensure proper customer service is being delivered.
Fre Lancer
Self employement
Santo Domingo, Santo Domingo
10.2017 - 08.2022
- Serves customers by providing product and service information and resolving product and service problems.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- Prepares product or service reports by collecting and analyzing customer information.
Customer Service Representative
Alorica
Dominican Republic, Santo Domingo
05.2007 - 08.2017
- Assisting customers through different channel calls, emails, and chats.
- Provide meaningful help and resolving customer inquiries.
- Assisting customers with placing orders.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
Education
Associate Degree - Computer Science
Universite Canadienne D'Haiti
01.2021
Skills
- Effective Communication
- Negotiation Skills
- Adaptability
- CRM
- Salesforce
- Epic Ride
- MS Teams
- Five9
- Zoho
- Time Management
- Emotional Intelligence
Languages
- English
- Spanish
- French
- Haitian Kreol
Websites And Social Links - Profile
https://bold.pro/my/richard-delne/778r
Timeline
Counter Assistant
Dairy Queen
06.2025 - Current
Customer Service Representative
Teleperformance
08.2022 - 06.2025
Fre Lancer
Self employement
10.2017 - 08.2022
Customer Service Assistant
Data Vimenca
06.2015 - Current
Customer Service Representative
Alorica
05.2007 - 08.2017
Associate Degree - Computer Science
Universite Canadienne D'Haiti