Richard Delne
Maple Ridge
Summary
Self-driven customer service professional with over 10 years of experience working in a dynamic call center. Strong verbal and written communication skills. Passionate about building lasting relationships with customers.
Overview
19
19
years of professional experience
Work History
Manager's Assistant
Dairy Qeen
06.2025 - Current
Operational Duties
- Oversee daily operations (e.g. opening/closing, food prep, cleanliness)
- Ensure compliance with food safety and hygiene standards
- Manage inventory and place supply orders when needed
- Help implement and monitor company policies and procedures
Customer Service Representative
Xrox
01.2021 - 09.2024
- Assisting customers through different channel calls, emails, and chats. Provide meaningful help and resolving customer inquiries. Assisting customers with placing orders. Attracts potential customers by answering product and service questions and suggesting information about other products and services.
Customer Service Representative
ALORICA
08.2015 - 09.2017
- Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering product and service questions and suggesting information about other products and services. Prepares product or service reports by collecting and analyzing customer information.
Customer Service Representative
XEROX
05.2009 - 07.2015
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem. Expediting correction or adjustment; following up to ensure resolution. Recommend potential products or services to management by collecting customer information and analyzing customer needs. Work with customer service manager to ensure proper customer service is being delivered.
Assistant Manager
CLUB MED PUNTA CANA
04.2007 - 08.2009
- To assist the Line Manager to manage the day to day running of all aspects of the hotel and its services. To assist the Line Manager to manage and co-ordinate with other department heads. To assist the Line Manager to investigate and resolve customer complaints. Effective assistance in management, liaison, support and assistance with the remainder of organisation.
Customer Service Representative
SKYMAX
08.2006 - 07.2007
- Performs day-to-day customer service activities within the hospital revenue operations. Assigned Patient Business Services (PBS) location. Serves as part of a Customer Service team. Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. Build sustainable relationships of trust through open and interactive communication.
Education
Associate Degree - Computer Science
Universite Canadienne D'Haiti
01.2021
No Degree - Truck Dispacher
Truckadium Inc
Ontario Canada 07-2025
Skills
- Effective Communication
- Negotiation Skills
- Adaptability
- CRM
- Salesforce
- Epic Ride
- MS Teams
- Five9
- Zoho
- Time Management
- Emotional Intelligence
Languages
English
Spanish
French
Haitian Kreol
Timeline
Manager's Assistant
Dairy Qeen
06.2025 - Current
Customer Service Representative
Xrox
01.2021 - 09.2024
Customer Service Representative
ALORICA
08.2015 - 09.2017
Customer Service Representative
XEROX
05.2009 - 07.2015
Assistant Manager
CLUB MED PUNTA CANA
04.2007 - 08.2009
Customer Service Representative
SKYMAX
08.2006 - 07.2007
Associate Degree - Computer Science
Universite Canadienne D'Haiti
No Degree - Truck Dispacher
Truckadium Inc
Websites and Social Links
Profile: https://bold.pro/my/richard-deln/778r
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