Richard C. Rodriguez
Member Service Representative
East Los Angeles,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Personable AAA offering 2 1/2 years of experience resolving account and /service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
7
7
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Member Service Representative
Auto Club of Southern California, AAA
Montebello, CA
07.2023 - Current
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Contributed to branch sales goals by effectively cross-selling credit union products and services.
Bank Teller
Wells Fargo
12.2022 - 06.2023
- Managed high-volume transactions with accuracy and attention to detail.
- De-escalated stressful customer situations calmly and professionally.
- Reinforced trust and reliability in a community-focused role.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
Server & Hospitality Roles
Olive Garden, Chili’s
01.2021 - 04.2023
- Delivered exceptional customer service in high-pressure, fast-paced environments.
- Worked closely with diverse teams to ensure safety, efficiency, and smooth operations.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server, TOGO, Food Runner
Chilis
05.2021 - 02.2022
- Provide hospitable and customized service to each guest, take food and beverage orders, place orders, and deliver orders.
- Perform opening and closing duties (cleaning the restaurant, restocking every section, and cleaning up the kitchen).
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Certified Trainer
Raising Cane’s
03.2020 - 08.2021
- Trained and supervised new employees in safety, customer service, and operational standards.
- Enforced health and safety procedures to protect staff and customers.
- Developed leadership and communication skills in a fast-paced, team environment.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Sales Representative
AutoZone
11.2018 - 03.2020
- Assisted customers with urgent automotive issues, diagnosing problems and providing solutions.
- Handled hazardous products safely while maintaining a clean and compliant workspace.
- Strengthened problem-solving skills under pressure while supporting team goals.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Education
Associate of Arts - AA-Social Behavioral Science
Pasadena City College
Pasadena, CA 05.2001 -
Associate of Science - Fire Technology
Pasadena City College
Pasadena, CA12-2025
Skills
- Strong Work Ethic & Dependability
- Bilingual: English & Spanish
- Teamwork & Leadership
- Safety Awareness & Risk Management
- Quick Decision-Making Under Pressure
- Physical Stamina & Time Management
- Customer & Community Service
- Call center experience
- Customer service
- Complaint handling
- Sales strategy
Certification
CPR & First Aid Certificate
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 25 staff members.
- Resolved product issue through consumer testing.
Timeline
Member Service Representative
Auto Club of Southern California, AAA
07.2023 - Current
Bank Teller
Wells Fargo
12.2022 - 06.2023
Server, TOGO, Food Runner
Chilis
05.2021 - 02.2022
Server & Hospitality Roles
Olive Garden, Chili’s
01.2021 - 04.2023
Certified Trainer
Raising Cane’s
03.2020 - 08.2021
Sales Representative
AutoZone
11.2018 - 03.2020
Associate of Arts - AA-Social Behavioral Science
Pasadena City College
05.2001 -
Associate of Science - Fire Technology
Pasadena City College