Richard Cranston
Laval,Quebec
Summary
Knowledgeable leader with proven track record of successfully managing and growing business with B2B relationships. Leveraged strategic planning and operational expertise to enhance productivity and drive profitability. Demonstrated ability to lead cross-functional teams and implement innovative solutions.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Owner
Entretien EnviroNet Inc.
04.1999 - Current
- Developed and implemented effective B2B marketing strategies to increase customer engagement.
- Managed daily operations, ensuring optimal workflow and resource allocation.
- Trained and mentored staff, fostering a collaborative work environment.
- Established strong relationships with suppliers to negotiate favorable terms and pricing.
- Conducted financial analysis to inform strategic business decisions and improve profitability.
- Oversaw customer service initiatives, enhancing satisfaction and loyalty rates.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
Sales Manager
Haworth
02.1996 - 12.1998
- Developed and implemented regional sales strategies to enhance market share and customer engagement.
- Mentored junior sales staff, fostering skills development and improving team performance metrics.
- Established strong relationships with key clients, enhancing loyalty and retention rates through personalized service.
- Conducted regular performance reviews, utilizing data-driven insights to refine sales tactics and approaches.
- Oversaw budget management for regional operations, optimizing resource allocation for maximum profitability.
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
Product Manager
Knoll
05.1988 - 11.1995
- Led cross-functional teams to define product vision and strategy.
- Developed and prioritized product roadmaps based on market research and customer feedback.
- Collaborated with engineering and design teams to enhance product features and usability.
- Conducted competitive analysis to identify market trends and inform product decisions.
- Managed stakeholder communication, ensuring alignment on project goals and timelines.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
Sales Support Manager
Interface Flooring Systems
06.1983 - 04.1988
- Oversaw daily operations of sales support team, ensuring efficiency and accuracy in order processing.
- Developed training programs for new staff, enhancing onboarding experience and knowledge retention.
- Coordinated cross-departmental communication to align sales strategies with operational capabilities.
- Organized promotional events and interacted with community to increase sales volume.
Education
Associate of Applied Science - Computational Science
Loyalist College of Applied Arts And Technology
Belleville05-1983
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Business management
- Staff management
- Business development
- Negotiation
Certification
Well Building Accredited Professional
Timeline
Owner
Entretien EnviroNet Inc.
04.1999 - Current
Sales Manager
Haworth
02.1996 - 12.1998
Product Manager
Knoll
05.1988 - 11.1995
Sales Support Manager
Interface Flooring Systems
06.1983 - 04.1988
Associate of Applied Science - Computational Science
Loyalist College of Applied Arts And Technology
Similar Profiles
ADITI SHARMAADITI SHARMA
General Manager – Environment, QMS & Business Development at JM EnviroNet Pvt. Ltd.General Manager – Environment, QMS & Business Development at JM EnviroNet Pvt. Ltd.
Aishwarya MukhopadhyayAishwarya Mukhopadhyay
Senior Manager at JM EnviroNet Private LimitedSenior Manager at JM EnviroNet Private Limited
Jaswan NgoupeyouJaswan Ngoupeyou
Manutentionnaire at SERVICES ENTRETIEN FORESTAGEManutentionnaire at SERVICES ENTRETIEN FORESTAGE
LUCIA CASELLALUCIA CASELLA
Naturopathic practitioner at Self-employedNaturopathic practitioner at Self-employed
Jean Francky J. MondesirJean Francky J. Mondesir
Continuous Line Operator / Conducteur De Chariot Élévateur at Penn ColorContinuous Line Operator / Conducteur De Chariot Élévateur at Penn Color