Richard Cleveland
Hamilton,Ontario
Summary
I’m Ricky, originally from Botswana, and I moved to Canada in 2019 to pursue better opportunities and be closer to my family. My background is heavily focused on customer service. In Botswana, I worked in the hotel industry, where I took on dual responsibilities, managing both my role and my manager's duties without prior experience. After moving to Canada, I transitioned to the service industry. Although it was challenging at first, I advanced quickly and developed a deep appreciation for the demands of the field.
I’ve faced significant challenges, including homelessness, joblessness, and debt, but through hard work and determination, I’ve overcome them. I’m highly organized, selfless, and always ready to take on new challenges.
Overview
7
7
years of professional experience
Work History
Sales Associate
Glentel Wirelesswave
06.2024 - Current
- Quickly onboarded and trained to utilize 7 different network carriers and their respective portals, programs and security standards.
- Daily training to keep up-to-date on constantly changing plans, prices and promotions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Server/Bartender
Martello Restaurant
08.2022 - 06.2024
- Multitasking serving multiple groups in a high traffic, fine dining environment
- Up-selling from an extensive fine dining food and wine list Handling large amounts of cash during operating hours and at close.
- Worked closely with all team members to provide and overall outstanding experience and atmosphere for guests
- Handling new and repeat clientele with enthusiasm and professionalism
- Adapting to constant changes in menus, clients, and environment.
Server
Synonym Café & Bistro
08.2021 - 08.2022
- Trained with in-house Sommelier
- Up-sold with wine/coffee knowledge to maximize client experience
- Multi Tasked with serving in both patio and indoor setting Crafted high quality premium beverages such as cocktails, coffees and beers
- Proficient understanding of Touchbistro POS systems
Barista
Relay Coffee Roasters
05.2020 - 05.2021
- Crafted high quality premium coffees and teas
- Worked alongside an amazing team to create the best experience possible tailored to each guest
- Proficient understanding of Touchbistro POS systems
Barista
Starbucks
09.2019 - 05.2020
- Gained district-wide recognition on efforts in creating and maintaining excellent operational standards.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Personal Assistant
Every Generation Business Management
06.2017 - 06.2019
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Used discretion when handling confidential information.
- Participated in team meetings and staff training sessions.
Assistant General Manager
Aflika Guest & Business Hotel
06.2017 - 06.2019
- Maintained great relationships with long term guests
- Scheduled staff and recorded payroll
- Time-managed bookings for large amounts of traffic; check in and check outs
- Resolved customer complaints in a timely manner
Education
Certification -
Smart Serve
Ontario, CA01-2019
Certification - Professional Makeup Application
ITEC International
Gaborone, Botswana01-2018
High School Diploma -
Solutus High School
Gaborone, Botswana01-2015
Skills
- Proficient in all Microsoft applications
- Esthetician work
- Outstanding sales and customer service abilities
- Patient and compassionate with the ability to maintain the highest standards
- Leadership and mentoring skills
- Organizational skills
- English (Native), Tswana (Basic)
- Excellent people skills
- Money handling
- Conflict resolution
- Guest relations
Languages
English
Native or Bilingual
Tswana
Elementary
Timeline
Sales Associate
Glentel Wirelesswave
06.2024 - Current
Server/Bartender
Martello Restaurant
08.2022 - 06.2024
Server
Synonym Café & Bistro
08.2021 - 08.2022
Barista
Relay Coffee Roasters
05.2020 - 05.2021
Barista
Starbucks
09.2019 - 05.2020
Personal Assistant
Every Generation Business Management
06.2017 - 06.2019
Assistant General Manager
Aflika Guest & Business Hotel
06.2017 - 06.2019
Certification -
Smart Serve
Certification - Professional Makeup Application
ITEC International
High School Diploma -
Solutus High School
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