Richard Carrasco
North York,ON
Summary
Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Accommodation advisor
Casa Canada
2022.10 - Current
- Stands up for our philosophy of quality student living at a great price, with 3 types of student housing, while offering excellence in service to all our partners and students
- We strive daily to follow our core goal of 'accommodating happiness' to our students, partners, and our team
- The idea is to find the cheapest accommodations for each student in order for them to be capable of living in Canada at a low cost.
Direct Sales Concierge
International Language Academy of Canada (ILAC)
2021.12 - 2022.10
- Responds to e-mail and WhatsApp inquiries from potential clients and students; ensures students and potential clients receive an outstanding customer service experience
- Converting inquirers into sales and meet monthly target
- Recommending appropriate language course to clients to enhance their study goals
- Input Data on HubSpot for each customer (Close won deal, Student number, and student information)
- Maintains working knowledge of programs and services in order to properly answer each question.
Sales Associate
Winners
2020.10 - 2021.11
- Processing of daily shipments, organization and set-up of the warehouse area; ensuring all merchandise received, processed and merchandise presentation standards are maintained
- Knowledgeable to answer questions regarding merchandise items, prices, and brands and provide information on promotions while demonstrating a high degree of customer service.
Volunteer Customer Service Representative (Part-time)
U-HAUL
2019.05 - 2020.03
- Make bookings and be knowledgeable to answer and educate customers regarding products and services
- Inspected equipment and prepared U-Haul trucks and trailers for rental departures.
Sales Executive
Bac Credomatic
2014.06 - 2019.03
- Converting outbound calls into sales by recommending appropriate credit cards and ancillary products (fraud, travel, and health insurance)
- Verify clients' data, record and document each sale and profile update in the banking system.
Education
Bachelor's degree in graphic design - Graphic Design
Universidad Nacional Panama City
12.2017
Skills
- Direct Sales
- HubSpot
- Cold Calling
- Email Marketing
- Microsoft Office
- Customer service
- Retail sales
Certification
Certificate in English at ILSC
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Accommodation advisor
Casa Canada
2022.10 - Current
Direct Sales Concierge
International Language Academy of Canada (ILAC)
2021.12 - 2022.10
Sales Associate
Winners
2020.10 - 2021.11
Volunteer Customer Service Representative (Part-time)
U-HAUL
2019.05 - 2020.03
Sales Executive
Bac Credomatic
2014.06 - 2019.03
Bachelor's degree in graphic design - Graphic Design
Universidad Nacional Panama City
Certificate in English at ILSC
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