Summary
Overview
Work History
Education
Skills
Awards Skills
Timeline
Generic

Richard Caniggia

Canoga Park

Summary

A dedicated professional with extensive experience in customer service, leadership, and management roles across various industries. Recognized for exceptional service delivery with a "Customer Service Award," I possess robust skills in leading teams, training staff, and resolving customer concerns effectively. Eager to leverage my expertise in a dynamic environment to further develop my professional skills and contribute to organizational growth.

Overview

10
10
years of professional experience

Work History

CCA/Sunday Lead

USPS
01.2021
  • Supported regular carriers by managing routes and delivering packages, important documents, and express mail
  • Orchestrated Sunday operations, focusing on Amazon package deliveries, route assignments, and leadership to ensure safety and efficiency.

Lead Barista

Compass at Capital One Café Topanga
01.2021 - Current
  • Spearhead daily operations, including task delegation, restocking, and cleanliness
  • Conduct training sessions on new beverage offerings and ensure resolutions to operational challenges
  • Excel in delivering outstanding customer service, proficient in POS systems, handling cash deposits, and managing monthly inventory tasks.

Manager

Groundwork Coffee
01.2016 - 01.2020
  • Managed store operations, including scheduling, order placement, and team training/leadership
  • Oversaw cash management and addressed customer service inquiries, ensuring a high level of customer satisfaction.

Cashier/Barista/Team Educator

Whole Foods
01.2014 - 01.2016
  • Served as a Team Educator, responsible for coworker training and supervision
  • Handled cash transactions, crafted healthy beverages, and maintained excellence in customer service delivery.

Education

High School Diploma -

01.2006

Skills

  • Training and coaching
  • Strategic Thinking
  • Customer Focus
  • Visual Management

Awards Skills

Recipient of the "Customer Service Award" from Whole Foods for outstanding customer service., Proficient in team leadership, training, and development., Skilled in operational management, customer issue resolution, and cash handling.

Timeline

CCA/Sunday Lead

USPS
01.2021

Lead Barista

Compass at Capital One Café Topanga
01.2021 - Current

Manager

Groundwork Coffee
01.2016 - 01.2020

Cashier/Barista/Team Educator

Whole Foods
01.2014 - 01.2016

High School Diploma -

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Richard Caniggia