Richard Butler
Healdsburg
Summary
Highly analytical and results-driven professional with over 20 years of experience in high-impact food and beverage operations and B2B client management. Expert in leveraging data analysis and process optimization to enhance operational efficiency, ensure customer satisfaction, and drive profitability. Proven ability to translate complex information into actionable strategies and facilitate effective communication across all levels of an organization. Adept at managing multiple workstreams, prioritizing to meet deadlines, and embracing change to innovate and streamline business processes.
Overview
29
29
years of professional experience
Work History
Hospitality Service Manager
ENSO VILLAGE
09.2023 - Current
- Served as a key member of the opening team for a unique, first of its kind Zen-inspired Life Plan Community (CCRC), creating and implementing all service and operational standards from the ground up to support independent, assisted living, and memory care services.
- Forecasted labor budgets and leveraged technology, including POS and inventory systems, to analyze transactional data for inventory optimization, profitability, and operational planning.
- Established and managed new vendor relations, successfully negotiating contracts for all food and beverage services to ensure quality, cost control, and profitability.
- Acted as the primary point of contact for internal stakeholders and participated in executive-level meetings, providing strategic consultation on operational logistics and planning for a new property, Enso Verde.
- Identified persistent service level concerns and implemented continuous improvement initiatives by updating and refining operational standards to enhance the customer and associate experience in a mission-driven environment.
Director of Outlets
MONTAGE RESORTS-USA
03.2023 - 09.2023
- Owned the analysis and management of operational budgets for multiple high-end outlets, achieving cost controls and significant cost savings.
- Executed and refined standard operating procedures (SOPs), ensuring seamless service delivery and a consistent customer experience.
- Collaborated with cross-functional departments and internal stakeholders, including the Executive Chef and Sommelier, to align and execute culinary and beverage strategies.
Senior General Manager (On-site at Keysight Technologies)
COMPASS GROUP – USA
01.2014 - 01.2023
- Oversaw departmental financial data, statistics, and expenditures to develop and manage the operating budget. Synthesized this transactional data into actionable information that drove a 10% increase in dining hall participation and a 300%+ increase in catering revenue.
- Acted as the primary point of contact and principal conduit between Compass Group, Keysight administration, and other departments, ensuring compliance and the achievement of facility goals.
- Established and implemented comprehensive operational policies and procedures to optimize work standards and work flow. Led a continuous improvement initiative by overseeing a complete remodel of the café and dining hall, leveraging process enhancements to streamline operations.
- Mentored and supervised a team of 12+ full-time employees and up to 40+ event staff, fostering a high-quality, creative, and service-oriented culture. Supported a regional senior manager by troubleshooting and correcting operational issues and training new General Managers.
General Manager & Director of Restaurant & Group Sales
FRANCIS FORD COPPOLA WINERY
01.2012 - 01.2014
- Created and maintained supplier relationships and managed cost structures to achieve profitability goals.
- Revamped human resources and operational processes, improving labor models by over 5% and fostering a culture of service excellence.
Senior Food & Beverage Manager
RITZ CARLTON KAPALUA
01.2010 - 01.2012
- Managed human resources within the department, overseeing the recruitment, development, and coaching of a 30-person union staff.
- Developed, implemented, and managed the department's annual budget and business plan to meet and exceed financial objectives.
- Ensured compliance with all standard operating procedures (SOPs) and safety regulations, maintaining optimal service quality and sanitation.
- Responded to and resolved customer issues, comments, and problems to ensure a quality experience and enhance future sales prospects.
Director of Food and Beverage
KAPALUA LAND COMPANY, LTD
01.2007 - 01.2010
- Collaborated with cross-functional teams, including the Ritz Carlton Club and Kapalua Spa, on the development and management of food & beverage initiatives.
- Oversaw menu development and cost structures to ensure profitability goals were met.
- Instituted new service standards and personnel management guidelines in collaboration with the HR department, which were then leveraged across the organization.
- Acted as a resort spokesman on sustainable buying practices, demonstrating effective communication to all levels of the organization.
- Guided the opening of four new businesses, acting as a core partner to developers and contractors, showcasing the ability to manage complex, multi-faceted projects.
General Manager
SANSEI SEAFOOD RESTAURANT AND SUSHI BAR
01.2005 - 01.2007
- Conducted detailed financial analysis and forecasting, creating and analyzing transactional reports to manage P&L and drive sales and marketing strategies.
Operations Manager
HARD ROCK CAFE
01.1997 - 01.2005
- Managed multiple complex workstreams concurrently, including daily operations, facility management, and public relations programs.
- Analyzed Profit & Loss statements and developed reports for corporate executives.
Education
Bachelor of Arts - Geography and Environmental Studies
San Francisco State University
San Francisco, CASkills
- Proficient: Microsoft Office Suite (Excel, PowerPoint, Word)
- Experience with: Point of Sale (POS) Systems, Financial Reporting Platforms, Vendor Management Systems, and CRM tools
Timeline
Hospitality Service Manager
ENSO VILLAGE
09.2023 - Current
Director of Outlets
MONTAGE RESORTS-USA
03.2023 - 09.2023
Senior General Manager (On-site at Keysight Technologies)
COMPASS GROUP – USA
01.2014 - 01.2023
General Manager & Director of Restaurant & Group Sales
FRANCIS FORD COPPOLA WINERY
01.2012 - 01.2014
Senior Food & Beverage Manager
RITZ CARLTON KAPALUA
01.2010 - 01.2012
Director of Food and Beverage
KAPALUA LAND COMPANY, LTD
01.2007 - 01.2010
General Manager
SANSEI SEAFOOD RESTAURANT AND SUSHI BAR
01.2005 - 01.2007
Operations Manager
HARD ROCK CAFE
01.1997 - 01.2005
Bachelor of Arts - Geography and Environmental Studies
San Francisco State University
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