Richard Brown
Minto,NB
Summary
Dynamic and results-oriented professional with a proven track record at DiCarlo & Sons Ltd., excelling in customer service and problem-solving. Expert in enhancing customer satisfaction and streamlining operations, demonstrated through adept use of critical thinking and active listening. Skilled in maintenance and proficient across various departments.
Overview
19
19
years of professional experience
Work History
Jack of All Trades
Home Hardware DiCarlo & Sons Ltd.
06.2011 - Current
- Performed skilled maintenance tasks to maintain optimal functionality of equipment and facilities.
- Developed strong relationships with clients by consistently delivering exceptional service that exceeded expectations.
- Kept work areas clean and organized.
- Arrived for work at scheduled time, properly dressed and ready to contribute to team success.
- Operates forklift
- Assisted clients with product selection, leading to higher overall customer satisfaction rates.
- Loaded and unloaded materials onto trucks and trailers.
- Followed instructions and safety protocols while operating machinery and equipment.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Assisted customers by answering questions and fulfilling requests.
- Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise.
- Paint mixer
- Knowledge of all departments in the store.
Building Maintenance Worker
Minlak Training Program Inc. - Recycling
01.2005 - 06.2011
- Improved building safety by conducting regular inspections and addressing potential hazards promptly.
- Performed deliveries and pick ups of recycling materials.
- Snow removal and lawn maintenance.
- Interactions with special needs adults.
Lead Janitor
Richard Brown Cleaning
01.2005 - 06.2011
- Stripped and refinished hard surface floors to maintain quality condition and appearance.
- Supported sustainability initiatives by using eco-friendly cleaning products and methods whenever possible.
- Enhanced workplace cleanliness by diligently sweeping, mopping, and vacuuming floors daily.
- Provided service to Shoppers Drug Mart Minto and Chipman, Foodland , Atlantic Supper Store , TL & Convenience Store and Minto Legion.
- Improved overall cleanliness with implementation of effective cleaning procedures and use of high-quality products.
Education
High School Diploma -
Fredericton High School
Fredericton, NB06.1981
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
English
Elementary
Timeline
Jack of All Trades
Home Hardware DiCarlo & Sons Ltd.
06.2011 - Current
Building Maintenance Worker
Minlak Training Program Inc. - Recycling
01.2005 - 06.2011
Lead Janitor
Richard Brown Cleaning
01.2005 - 06.2011
High School Diploma -
Fredericton High School
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