Richard Bowes
Saint-Jerome,QC
Summary
At UPS, as a Control Room Supervisor, I spearheaded operations, enhancing team coordination and emergency preparedness, which significantly reduced response times. My leadership not only improved situational awareness but also streamlined processes, demonstrating my adeptness in staff management (soft skill) and process monitoring (hard skill), ensuring high service standards and operational excellence.
Overview
17
17
years of professional experience
Work History
Control Room Supervisor
UPS
04.2007 - Current
- Managed control room operations, ensuring smooth coordination of team members and resources.
- Executed successful emergency drills, enhancing staff preparedness for real-life situations requiring rapid response times.
- Reduced response times for emergency situations with effective communication protocols.
- Increased situational awareness with comprehensive monitoring of facility conditions and security measures.
- Facilitated timely conflict resolution among team members by addressing concerns head-on and implementing effective solutions.
- Evaluated employee performance, implementing improvement plans where necessary to maintain high standards of service delivery.
- Enhanced control room efficiency by implementing streamlined processes and procedures.
- Implemented contingency plans during unexpected events, minimizing disruptions to normal operations.
- Adhered to strict quality control standards, consistently delivering reliable services while maintaining the highest levels of professionalism.
Education
Diploma -
Lakeside Academy
Lachine, QC06.2005
Skills
- Incident Reporting
- Regulatory knowledge
- Procedure Adherence
- Process Monitoring
- Control room operations
- Staff Management
- Operational Recordkeeping
- Systems Monitoring
- System oversight
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Control Room Supervisor
UPS
04.2007 - Current
Diploma -
Lakeside Academy
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