Richard BECERRA
Monterey,CA
Summary
Dynamic Sales Manager with a proven track record at MANCINI'S SLEEPWORLD, excelling in customer service and relationship building. Leveraged strong sales management skills to enhance customer engagement and drive revenue growth. Expert in up-selling and closing techniques, consistently achieving sales goals through effective teamwork and product knowledge.
Overview
14
14
years of professional experience
Work History
Salesperson/Manger
MANCINI'S SLEEPWORLD
04.2013 - Current
- Assisted customers in selecting products based on needs and preferences.
- Developed knowledge of product features and benefits to enhance customer engagement.
- Completed transactions effectively through point-of-sale systems.
- Maintained organized product displays to attract customer interest.
- Responded to customer inquiries, providing accurate information and support.
- Collaborated with team members to achieve sales goals and improve service quality.
- Learned company policies and procedures to ensure compliance during sales activities.
Salesperson
Aco Furniture
08.2012 - 04.2013
- Developed and maintained strong customer relationships to enhance loyalty and retention.
- Identified customer needs and provided tailored solutions, resulting in increased sales opportunities.
- Conducted product demonstrations and presentations to effectively showcase benefits and features.
- Collaborated with team members to strategize sales approaches, improving overall performance.
- Trained new staff on sales techniques and customer engagement strategies, fostering a knowledgeable team environment.
Salesperson
Furniture Mart
09.2011 - 07.2012
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained knowledge of current promotions and sales to effectively communicate with customers.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Processed transactions accurately using point-of-sale systems while managing cash drawer responsibilities.
Education
None - Business
Cal Poly Poma
PomomaNone - Business
Fothill JC
Los Altos, CASkills
- Customer service
- Customer care
- Relationship building
- Customer relationship building
- Networking
- Sales process
- Sales management
- Up-selling
- Closing techniques
Languages
Spanish
Native or Bilingual
Timeline
Salesperson/Manger
MANCINI'S SLEEPWORLD
04.2013 - Current
Salesperson
Aco Furniture
08.2012 - 04.2013
Salesperson
Furniture Mart
09.2011 - 07.2012
None - Business
Cal Poly Poma
None - Business
Fothill JC