Richard Arseneau
Beresford,Canada
Remember, remember, this is now, and now, and now. Live if, feel it, cling to it. I want to become acutely aware of all I’ve taken for granted.
Sylvia Plath
Summary
With over 30 years of experience in the financial services and sales industry, I bring extensive knowledge and expertise to any organization. Fluency in both French and English enables effective communication with diverse clients and colleagues. Honed skills in customer service and public relations ensure professional and positive interactions. Proficiency in recruiting, supervising, and training employees leads to the development of high-performing teams. Excelled in sales and sales team management, consistently surpassing targets and driving revenue growth. Strong planning and organizational abilities enable effective prioritization and meeting deadlines. Adept at problem-solving and conflict resolution, always striving for optimal solutions. Experienced in multitasking and maintaining a high level of productivity, whether working independently or as part of a team. Self-motivated with a commitment to delivering quality work that exceeds expectations. Holds a current driver's license, allowing for flexibility in travel as needed.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Digital Creator
Richard's Company
Beresford, NB
Jul.2024 - Current
- Identified target audiences to analyze characteristics, behavior, and media habits.
- Increased brand awareness through the creation of eye-catching promotional materials for events, trade shows, and industry conferences.
- Contributed to the successful completion of client projects by providing valuable input during brainstorming sessions and concept development stages.
- Facilitated clear communication between design team members, ensuring project goals were met on time and within budget constraints.
- Demonstrated exceptional attention to detail and problem-solving abilities in the face of complex design challenges, resulting in high-quality outcomes.
General Manager
Bayside Nissan (Moffitt Auto Group LTD)
Bathurst, NB
Mar.2022 - Dec.2024
- Oversight of new and used car sales, inventory purchasing, HR management, and financial performance.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established standard operating procedures that enhanced employee performance.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Commercial Financial Broker
Fincap Financial Group
Gaatineau
Jan.2024 - Aug.2024
- Orchestrated and worked with teams to maximize impact.
- Maintained up-to-date knowledge of market trends, competitor activities, and emerging technologies to inform strategic decision-making processes within the organization.
- Enhanced the accuracy of financial reporting by diligently tracking project expenses and providing regular updates to senior management.
- Communicated product quality and market comparisons by creating sales presentations.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Prepared sales presentations for clients showing success and credibility of products.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Branch Manager
Fairstone Financial
Bathurst and Tracadie, NB
Dec.2019 - Jan.2023
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
New and Used Sales Manager
Miramichi Honda
Miramichi, NB
Oct.2018 - Aug.2019
- Maximized profitability through efficient allocation of resources, cost control measures, and strategic decision-making based on data analysis.
- Monitored dealership metrics, such as customer satisfaction scores, sales volumes, and profit margins to identify areas for improvement and drive growth.
- Established valuable partnerships with local businesses and community organizations as part of an ongoing effort to expand the dealership''s customer base.
Sales and Lease Manager
Bathurst Honda
12.2010 - 09.2018
- Recognized as Senior Sales Master in 2014 and 2015 for exceeding Customer Satisfaction targets and completing Honda Canada training
- Led a team that significantly increased lease penetration and total unit sales
- Expanded service personnel to accommodate a growing customer base
Store Manager
Beresford Market Ltd
Beresford
Jan.2009 - Jan.2010
- Achieved nine percent sales growth by implementing controls and diversifying product lines.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Education
High School diploma - General
Sep.1988 - Jun.1991
Leading in Difficult Times, And 5 More From Mr. JoeVerde - 37 Years in Customer Service, 23 Years in Management
01.2028
- I worked on a graduate diploma after 2.5 years at the Université de Moncton where I focused on becoming a corporate spokesperson with a specialization in media relations with a minor in philosophy. The Dean and I collaborated to create a customized curriculum that included a variety of courses tailored to my career goals, as there were no existing programs that fully met my needs.
- I have completed Overcome Objections
- Manage Incoming Digital Leads
- Call Back Unsold Showroom Traffic
- Set Solid Appointments
- Master Inbound Phone Calls
I can't name them all but also done and certified with Trevor's.
I also won Grand Master Sales Manager in 2015-2016 with Honda Canada.
Post-secondary studies - Information-Communication
05.1994
Major: pubic relations
Minor: Philosophy
High School Diploma -
Sep.1986 - Dec.1991
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Leading in Difficult times
- Sales Trainer
- Educated in HR
- Interactive Design
- Visual Communication
- Innovative problem-solving
- Augmented Reality Development
Accomplishments
Supervision - Oversaw the sales team to track sales activities and ensure goals were met.
Marketing - Executed marketing strategies that led to a 100% increase in the customer base for used, new, and powersports vehicles.
Staffing - Collaborated with Human Resources to improve the hiring and onboarding processes, and when we had to part ways. Guided a team of five in revising the employee manual.
Business Development - Kept up relationships, networking with all sister stores and our competitor companies and maintained daily relationships with partners. Created a new marketing strategy that grew the customer base by 83%.
Managed a team that expanded from 8 to 25 staff members. Due to strong sales performance, the Service department increased its support staff threefold.
Worked with the team on the integration of a new DMS system twice.Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Marketing - Implemented marketing strategies which resulted in 83% growth of customer base across used, new and powersports.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process. Led a team of 5 to re-write an employee manuel. (I was responsible for hiring, staff development and terminations.
- Business Development: - Spearheaded acquisition of two competitor companie. Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
- Supervised team of 25 from original 8 staff members.
- Sales did so well that Service had to triple there Support Staff.
- Collaborated with team to integrat a new DMS system twice.
- I was also a volunteer fire fighter for 20 years from 2001-2020
Professionalobjectives
Seeking employment in a dynamic work environment to utilize my knowledge, skills, and competencies for the success of a company.
Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Cooking, working, learning,
I am a confessed workaholic, so to relax I host dinner parties or cook for pleasure. This is the only way to not think and just create. That and motorcycling. We live next to the beach so a nice fire or a brisk walk helps also.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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It comes a time when you have to go with what you know and just go for it!!
Be confident in what you have leaned so fare and act on it. Fined an apportunity and grab it with both hands and never let go.
This is what i've taught my children and they exelle
Certification
- CSP - Certified Sales Professional
- Licensed [Job Title] - [Timeframe]
- [Area of certification] Training - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
Timeline
Digital Creator - Richard's Company
Jul.2024 - Current
Commercial Financial Broker - Fincap Financial Group
Jan.2024 - Aug.2024
General Manager - Bayside Nissan (Moffitt Auto Group LTD)
Mar.2022 - Dec.2024
Branch Manager - Fairstone Financial
Dec.2019 - Jan.2023
New and Used Sales Manager - Miramichi Honda
Oct.2018 - Aug.2019
Sales and Lease Manager - Bathurst Honda
12.2010 - 09.2018
Store Manager - Beresford Market Ltd
Jan.2009 - Jan.2010
Ecole Secondaire Nepisiguit - High School diploma, General
Sep.1988 - Jun.1991
Ecole Secondaire Nepisiguit - High School Diploma,
Sep.1986 - Dec.1991
Joe Verde - Leading in Difficult Times, And 5 More From Mr. JoeVerde, 37 Years in Customer Service, 23 Years in Management
Moncton University - Post-secondary studies, Information-Communication