Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Richard Aranda

San Jose

Summary

Dynamic hospitality professional with extensive experience at Black Angus, excelling in employee training and customer service. Proven ability to enhance dining experiences through effective menu recommendations and meticulous order verification. Skilled in cash handling and fostering strong customer relationships, consistently achieving high satisfaction levels.

Overview

31
31
years of professional experience

Work History

Waiter

ARYA Steakhouse
Palo Alto
07.2024 - Current
  • Delivered food and beverages to tables promptly.
  • Recommended menu items based on customer preferences.
  • Prepared dining area efficiently before shift start.

Waiter

West Side Grill
Gilroy
06.2018 - 06.2024
  • Built relationships with regular customers through personalized service.
  • Verified that all items ordered were delivered correctly to each table.
  • Communicated any special dietary requirements or allergies reported by customers to kitchen personnel promptly.
  • Consistently monitored dining room ambiance including music levels, lighting, decorations.
  • Worked closely with kitchen staff to ensure prompt delivery of food items when requested by guests.
  • Managed daily operations of the host stand including reservations, seating arrangements, and greeting guests upon arrival.
  • Adhered to cash handling policies when accepting payments from customers.
  • Verified that all dishes served met quality standards established by the restaurant's management team.
  • Prepared seating charts for large parties.

GM

Black Angus
San Jose
01.2016 - 01.2017
  • Monitored employee performance, providing feedback on progress towards desired outcomes.
  • Collaborated with other departments such as IT, HR, Accounting and Finance in order to coordinate efforts across teams in pursuit of common goals.
  • Analyzed financial data such as budget reports, sales records, profit and loss statements. to identify areas for improvement or growth potential.
  • Established performance standards and objectives for departmental personnel in order to ensure organizational goals were met.
  • Cultivated relationships with vendors to negotiate favorable terms for the purchase of materials and services.
  • Oversaw daily operations including scheduling shifts, assigning tasks, resolving customer complaints.
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.

GM

Henry's Hi LIfe
San Jose
08.1994 - 01.2015
  • Monitored employee performance, delivering constructive feedback to enhance progress towards outcomes.
  • Managed recruitment and training, ensuring staff awareness of company policies and procedures.
  • Ensured compliance with labor relations laws and regulations within organization.
  • Oversaw daily operations, including shift scheduling, task assignments, and customer complaint resolution.
  • Recruited and hired qualified candidates for open positions through effective interviewing processes.
  • Cultivated long-term customer relationships through strategic account management.
  • Complied with company policies and government regulations to mitigate rule violations and protect organization from penalties.
  • Provided leadership and mentoring to new hires, imparting knowledge of various company programs.

Education

High School Diploma -

San Jose Academy
San Jose
05-1978

Skills

  • Food delivery and order verification
  • Menu and meal recommendations
  • Customer service and support
  • Dining area preparation
  • Cash handling and transactions
  • Employee training and development

Languages

Spanish
Professional

References

References available upon request.

Timeline

Waiter

ARYA Steakhouse
07.2024 - Current

Waiter

West Side Grill
06.2018 - 06.2024

GM

Black Angus
01.2016 - 01.2017

GM

Henry's Hi LIfe
08.1994 - 01.2015

High School Diploma -

San Jose Academy

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