Summary
Overview
Work History
Education
Skills
Timeline
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Richard Amaya

Clovis

Summary

Dynamic customer service specialist with a proven track record at Dicks Sporting Goods, excelling in complaint resolution and product sales. Recognized for enhancing customer satisfaction through effective communication and relationship building. Skilled in upselling services, consistently achieving target metrics while maintaining high-quality standards in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Customer Service Specialist

Dicks Sporing Goods
10.2022 - Current


  • Provided support in processing orders and returns efficiently.
  • Maintained knowledge of products and services to address customer needs effectively.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Investigated and resolved customer inquiries and complaints quickly.
  • promoted and sold credit card and warranties to customers by effectively communicating benefits, addressing concerns, and meeting or exceeding target metrics.
  • Reconciled cash drawer and balanced daily transactions at closing to ensure accuracy and prevent discrepancies.

Car Hop

Sonics Drive In
05.2022 - 10.2022
  • Delivered food orders promptly, ensuring customer satisfaction and adherence to quality standards.
  • Assisted in training new staff on service protocols and operational procedures, enhancing team performance.
  • Fostered positive team environment by assisting coworkers during rush hours.
  • Increased repeat business, engaging customers with friendly and efficient service.
  • Demonstrated flexibility in adapting to changes in work schedules or assignments as needed.

Car Detailer

Self Employed
04.2020 - 07.2020
  • Implemented efficient workflows for interior and exterior vehicle cleaning processes, enhancing productivity.
  • Managed inventory of cleaning supplies and equipment, ensuring optimal stock levels were maintained.
  • Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
  • Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
  • Utilized effective time management skills to balance multiple projects simultaneously without sacrificing quality or efficiency.

Education

BBA - Real Estate And Urban Land Economics

California State University, Fresno
Fresno, CA

BBA - Business Administration

College of The Sequoias
Visalia, CA
05-2024

High School Diploma -

Exeter Union High School
Exeter, CA
06-2022

Skills

  • Customer service
  • Good communication skills
  • Complaint handling
  • Product sales
  • Service upselling
  • Relationship building

Timeline

Customer Service Specialist

Dicks Sporing Goods
10.2022 - Current

Car Hop

Sonics Drive In
05.2022 - 10.2022

Car Detailer

Self Employed
04.2020 - 07.2020

BBA - Real Estate And Urban Land Economics

California State University, Fresno

BBA - Business Administration

College of The Sequoias

High School Diploma -

Exeter Union High School
Richard Amaya