Richard Amaya
Clovis
Summary
Dynamic customer service specialist with a proven track record at Dicks Sporting Goods, excelling in complaint resolution and product sales. Recognized for enhancing customer satisfaction through effective communication and relationship building. Skilled in upselling services, consistently achieving target metrics while maintaining high-quality standards in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist
Dicks Sporing Goods
10.2022 - Current
- Provided support in processing orders and returns efficiently.
- Maintained knowledge of products and services to address customer needs effectively.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Investigated and resolved customer inquiries and complaints quickly.
- promoted and sold credit card and warranties to customers by effectively communicating benefits, addressing concerns, and meeting or exceeding target metrics.
- Reconciled cash drawer and balanced daily transactions at closing to ensure accuracy and prevent discrepancies.
Car Hop
Sonics Drive In
05.2022 - 10.2022
- Delivered food orders promptly, ensuring customer satisfaction and adherence to quality standards.
- Assisted in training new staff on service protocols and operational procedures, enhancing team performance.
- Fostered positive team environment by assisting coworkers during rush hours.
- Increased repeat business, engaging customers with friendly and efficient service.
- Demonstrated flexibility in adapting to changes in work schedules or assignments as needed.
Car Detailer
Self Employed
04.2020 - 07.2020
- Implemented efficient workflows for interior and exterior vehicle cleaning processes, enhancing productivity.
- Managed inventory of cleaning supplies and equipment, ensuring optimal stock levels were maintained.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
- Utilized effective time management skills to balance multiple projects simultaneously without sacrificing quality or efficiency.
Education
BBA - Real Estate And Urban Land Economics
California State University, Fresno
Fresno, CABBA - Business Administration
College of The Sequoias
Visalia, CA05-2024
High School Diploma -
Exeter Union High School
Exeter, CA06-2022
Skills
- Customer service
- Good communication skills
- Complaint handling
- Product sales
- Service upselling
- Relationship building
Timeline
Customer Service Specialist
Dicks Sporing Goods
10.2022 - Current
Car Hop
Sonics Drive In
05.2022 - 10.2022
Car Detailer
Self Employed
04.2020 - 07.2020
BBA - Real Estate And Urban Land Economics
California State University, Fresno
BBA - Business Administration
College of The Sequoias
High School Diploma -
Exeter Union High School