Richard Alphonce
Edmonton,AB
Summary
Dedicated professional with extensive experience at Vodacom Tanzania Limited, excelling in customer service and problem-solving. Proven ability to enhance customer satisfaction through effective communication and a strong understanding of health and safety regulations. Skilled in cleaning and sanitizing, ensuring optimal hygiene standards while fostering positive relationships with clients.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Yard Cleaner/Pet Waste Waste Pick up
Poo Crew Company
Edmonton, AB
01.2026 - Current
- Improved yard cleanliness by consistently Dog poo removal and trash from the premises.
- Maintained cleanliness and organization of yard through daily inspections and debris removal.
- Assisted in setting up event spaces within the yard, ensuring proper layout and cleanliness before guests arrived.
- Upheld company reputation by maintaining a consistently clean and presentable appearance of the yard, contributing to a positive customer experience.
- Increased efficiency of yard operations by maintaining a clean and clutter-free work environment.
- Reduced waste disposal costs by effectively sorting recyclable materials from general trash.
- Assisted with irrigation system maintenance and repair.
House Cleaner
BRIBLI LTD
Edmonton, AB
02.2025 - Current
- Maintained cleanliness and organization of assigned areas to ensure optimal hygiene standards.
- Followed safety protocols while handling cleaning products and machinery to maintain workplace safety.
- Adapted quickly to changing cleaning schedules and priorities based on team needs and events.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Improved overall cleanliness and hygiene by using eco-friendly cleaning products and techniques.
House Keeper.
CMG MOTEL
Tarime,Tanzania
02.2021 - 12.2024
- Maintained cleanliness and sanitation standards in guest rooms and common areas.
- Conducted inventory assessments for cleaning supplies and equipment.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Streamlined laundry operations, sorting and treating items according to fabric care specifications.
- Changed bed linens and collected soiled linens for cleaning.
Cargo Handler
Multiline International
Dar Es Salaam Tanzania
10.2014 - 05.2017
- Coordinated shipping and receiving processes, optimizing loading times and reducing delays.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Assisted in reducing product damage by properly handling and storing materials.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Conducted regular quality checks on incoming products to maintain high standards of merchandise.
- Inspected chemicals, weaponry, and other hazardous cargo documentation.
Customer Care Representative
Vodacom Tanzania Limited
Dar Es Salaam Tanzania
08.2012 - 08.2013
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed complex service requests, ensuring timely follow-up and resolution.
- Collaborated with cross-functional teams to enhance customer experience and satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
- Educated customers about billing, payment processing and support policies and procedures.
- Identified and resolved discrepancies and errors in customer accounts.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
Associate of Science - Social Work And Social Administration
Kampala University
Kampala Uganda02.2010
Skills
Cleaning and sanitizing
Sweeping and mopping
Housekeeping
Customer service
Chemical handling
Health and safety regulations
Waste disposal methods
Laundry services
Hazardous material handling
Able to lift number lbs
Checklists and recordkeeping
Hand and power tool operation
Administrative support
Languages
English
Professional Working
Certification
Human Resource department- swissport Cargo Handling (JKN International Airport Tanzania )
Standard First Aid CPR/AED-Canadian Red Cross
Workplace Hazardous materials Information System(WHMIS)-Canadian Red Cross
Timeline
Yard Cleaner/Pet Waste Waste Pick up
Poo Crew Company
01.2026 - Current
House Cleaner
BRIBLI LTD
02.2025 - Current
House Keeper.
CMG MOTEL
02.2021 - 12.2024
Cargo Handler
Multiline International
10.2014 - 05.2017
Customer Care Representative
Vodacom Tanzania Limited
08.2012 - 08.2013
Associate of Science - Social Work And Social Administration
Kampala University